ga8riel

Update: I had previously called English for the above; I called in Spanish and there were no questions asked about changing it to October.
Called the 1800 772 4642 and opted for Spanish and said "avios".
Seems like everyone was from Colombia.
Had 4 different PNRs because everything was booked separately; one attendant would only do 2 changes and stated that because they were different PNRs, I had to call again. Very Iberia to make things as difficult as possible. Also, seems like Avios booking cant book seats online, so mention your seats when you call.

This was an ordeal, but was able to do it without paying extra and no more than 5 mins hold time.

OskiBear

My original flights were supposed to be this coming weekend and my voucher request was three weeks ago. Still no voucher so I tried calling today. First call was essentially rejected - the system gave its message and just hung up on me. Tried this afternoon and was sent into perpetual hold mode (2+ hours before I gave up).

I get an email virtually daily from Iberia advising of the flight cancellations in my reservation. When I click, it says, "a voucher request already exists for this reservation"

I also have the original email acknowledgement of my voucher request.

Am I safe to just wait or do I need the actual voucher before the flight date? I'd hate be in a "gotcha" situation with Iberia but they really don't seem to interested in making this process easy.

LukeO9

I know of another airline that states "the quickest way is to go to 'manage booking' online...", yet one is unable to do anything since the flight was already cancelled.
It appears so simple to amend their website accordingly and questions the validity of the very high compensations for their executives.

sunkentreasure

Called again this morning at 0900 GMT, got though almost immediately, and no quibbles from the agent on a refund. Said it would be 5 weeks. Phew!

frankfast

Recently was forced to half our vacation in Spain due to the virus. Madrid and the rest of Spain were shutting down. Could not contact Iberia to rearrange our round trip and had to purchase a one way fight home through Amex which was more than twice the cost of the round trip. Iberia offered a voucher for only the second leg of our round trip. Seems unfair especially since they were impossible to contact while in Spain.

corporate-wage-slave

Welcome to Flyertalk and welcome to the Iberia forum frankfast. I am just moving your question into the main thread, you will see some previous responses, and in short I'd not be certain of a better reply from Iberia.

sombrachinesca

Indeed - really does seem that if you can get through to Spain, they'll process the refund, but if you've got the US call center you're out of luck.

mylabel

Has anyone got an email from Iberia offering 10% extra on top of the voucher if we choose the option?

swimbaby

I just hung up, I was on hold only about 2 minutes. He told me that he would forwarded my request to the refund department and it will take about 4 weeks for my refund of taxes and points back
Lets hope it happens

sombrachinesca

My refund posted to the credit card last Friday - far less than the 4 weeks that were promised. Once I received a "refund" email from Iberia with all the same information itemized as on the original e-ticket, it was just a few days afterwards to see the post on the card.

LukeO9

Yes. Got my voucher with the +10% today - promotion reported to end 15 Apr.
However, voucher validity does state to 31 Mar 2021, when it is suppose to be, and is, 30 Jun 2021.

taxatty56

Dates and terms are clear on the website.
Refund voucher request
If you have a ticket to fly between March 1 and June 30 2020, for your convenience we offer you the possibility of getting a refund of your reservation through a voucher (s) for the amount pending use of your ticket (s) by completing the following form.

Get an extra 10% on your voucher (promotional offer valid until April 15th).

Voucher application and use conditions

Apply now, without waiting.
A voucher will be sent for the amount of each of your tickets by email in a maximum period of 5 business days without you having to worry for nothing else.
They can be used one or more times until their is spent to fly whenever you want until June 30, 2021 (last return on June 30, 2021).
Valid for direct or connecting flights where at least one of the routes is operated by Iberia, Iberia Express or Iberia Regional Air Nostrum.
Not valid for combined purchases of flight+hotel or flight+car. Nor can they be used to buy tickets for Air Shuttle flights. Not applicable for purchases of tickets with Avios, however is applicable for purchases of discounted tickets with Avios.

spainflyer

Trying to book a flight today and pay with my bono. Although Iberia Q&A say:

Introduzca el código dentro del proceso de compra en el momento de pago en nuestra web,

after filling in all passenger, route, dates, etc. information the booking system takes me to the payment page where I have to enter my credit card details. No mention of the possibility of using my bono for the ticket. The system does permit me to enter a Discount Code (Código de descuento) but that is not my bono number. Tried it and was rejected.

Normally when you have entered all payment information and click “Confirm” the system sells you the ticket, so I would not expect any bono opportunity on the next page.

Any experience with this?

Thanks!

taxatty56

10% on your voucher promotional offer has now been extended until April 30th.

LukeO9

Since promo codes are generic and inflexible, I suspect they haven't yet reconfigured their website to take the vouchers.