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Reclaim of Air Pasenger Duty on Flights not taken

Reclaim of Air Pasenger Duty on Flights not taken

Old Mar 21, 19, 7:45 am
  #1  
Original Poster
 
Join Date: Jan 2007
Programs: BA SILVER
Posts: 43
Reclaim of Air Pasenger Duty on Flights not taken

Pardon me posting a pretty basic point
I am a BA Sapphire/ Silver member and last October booked two tickets through Iberia to fly BA Club Europe early in March from London to Spain. Each return fare showed taxes/duty of GBP 49.46 per personUnfortunately at present I am very unwell and am unable to travel.

BA has shown very welcome flexibilty to Silver Card holders in the past.

Accordingly prior to the date of travel I telephoned Iberia Customer Services to seek a refund or transfer of ticket to another date. I was told to contact Iberia again on the date of travel. I rang that morning and was told that they would not refund GBP 98.92 for the taxes and duty for two people.

I am aware that APD is not paid to the authorities by the airline if a passenger does not travel. Have written twice to Ibeia Oro with no response which is very disappointing for a BA Sapphire member

Can anyone advise me the way toobtain a refund as the Iberia website seems quite unyielding on this point

With thanks
SAGAMAN is offline  
Old Mar 21, 19, 10:38 pm
  #2  
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 9,390
They will refund, minus 30€ per person.
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Old Mar 23, 19, 7:05 am
  #3  
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Join Date: Jan 2007
Programs: BA SILVER
Posts: 43
Thanks for the advice

The sums are minimal but it is a question of principle. Had hoped for better from IAG

Have sent a chaser regardimg claim but no response to date.
Will let you know the outcome

Last edited by SAGAMAN; Apr 22, 19 at 1:14 am Reason: spelling
SAGAMAN is offline  
Old Apr 22, 19, 1:14 am
  #4  
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Join Date: Jan 2007
Programs: BA SILVER
Posts: 43
Eventually received refund to my credit card but no reply to my emails
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