Customer Services - can anyone help me get to a responsable person?
Aug 27, 2018, 10:32 am
#1
Original Poster
Join Date: Aug 2010
Location: Geneva/Sydney
Programs: Mucci; BA, LT GGL; QF, platinum; Marriott LT Titanium; Hilton Diamond
Posts: 926
Customer Services - can anyone help me get to a responsable person?
In the past seven weeks I have flown on Iberia eight times. I doubt that I will ever do so again.
While I have an ignored EU261 claim from the end of July, I now have a suitcase which has been on vacation by itself for nine days in Quito which IB refuse to accept responsibility for. But that is a long story!
I urgently need contact details of anyone high up in Customer Services or anyone really senior in the IB hierarchy - can anyone help?
While I have an ignored EU261 claim from the end of July, I now have a suitcase which has been on vacation by itself for nine days in Quito which IB refuse to accept responsibility for. But that is a long story!
I urgently need contact details of anyone high up in Customer Services or anyone really senior in the IB hierarchy - can anyone help?
Aug 27, 2018, 10:57 am
#2
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,202
no- and I would suggest what I did, turned over to a company to collect/sue.... IB not known for paying claims on request. Yes, you give up a chunk of the money. Unless you are a Spanish resident, not much option.
Aug 27, 2018, 4:27 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
https://www.flyertalk.com/forum/iber...a-com-168.html
The "complaints about not getting the 9,000 Avios" thread has a few reports of people emailing senior management and eventually getting some assistance.
But essentially your luggage is gone... Travel insurance...
The "complaints about not getting the 9,000 Avios" thread has a few reports of people emailing senior management and eventually getting some assistance.
But essentially your luggage is gone... Travel insurance...