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Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com

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Old Jan 3, 19, 8:15 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbfield
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  • Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
  • Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
  • Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.

Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.

Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
Data Points:
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED /
POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A /
POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A /
POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED /
POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
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Old Aug 24, 18, 6:04 pm
  #2506  
 
Join Date: Jul 2018
Posts: 64
The terms of this promotion indicated that you would lose the miles if you cancel your ticket. If Iberia did everything it was supposed to do (give you the miles), why are you trying to cheat them the ticket?
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Old Aug 26, 18, 2:04 pm
  #2507  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Gold
Posts: 1,274
My Topcashback 10 transactions have just gone to "Confirmed" too, so surprisingly, it seems the Avios became even cheaper!
Schwann is offline  
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Old Aug 26, 18, 11:31 pm
  #2508  
 
Join Date: Jun 2015
Location: PDX
Programs: Hilton Diamond, BonVoy Diamond, AL
Posts: 8
I STILL don't have mine & can't get a response from them.
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Old Aug 27, 18, 5:36 am
  #2509  
 
Join Date: Oct 2016
Posts: 529
A bit off-topic, but I think this thread is full of people less used to Iberia, so as a newbie too, I will make my observation here.

Ive been using the app to check my Avios balance recently. Why do I get the giggles every time I tap on "my private area"?
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Old Aug 28, 18, 12:24 am
  #2510  
Ambassador: Emirates
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,304
Update from my side: I haven't found any appealing use for my Avios, I don't travel on OW carriers typically and only generally book flights 4-6 weeks in advance, so wasn't finding anything worthwhile by December, enquired about full refund and forfeiting Avios, Iberia said ok, have received refund e-mails for 6 itineraries thus far. Avios have disappeared.

Given the exchange rate has moved in my favour (well in this regard, not generally, but 1 EUR is worth more to me now) I'm hoping i might gain a bit
skywardhunter is online now  
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Old Aug 28, 18, 1:51 pm
  #2511  
 
Join Date: Apr 2018
Posts: 151
Originally Posted by skywardhunter View Post
Update from my side: I haven't found any appealing use for my Avios, I don't travel on OW carriers typically and only generally book flights 4-6 weeks in advance, so wasn't finding anything worthwhile by December, enquired about full refund and forfeiting Avios, Iberia said ok, have received refund e-mails for 6 itineraries thus far. Avios have disappeared.

Given the exchange rate has moved in my favour (well in this regard, not generally, but 1 EUR is worth more to me now) I'm hoping i might gain a bit
Thanks for the DP. I am in the same situation...no flights appealing. Did Iberia charge any fee? What/how did you request for refund?
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Old Aug 28, 18, 3:37 pm
  #2512  
 
Join Date: Mar 2017
Programs: Hhonors Diamond, IHG Platinum, BA Silver
Posts: 222
Originally Posted by robchow View Post
Thanks for the DP. I am in the same situation...no flights appealing. Did Iberia charge any fee? What/how did you request for refund?
Just transfer the Avios to BA, surely?!
Wanderlust888 is offline  
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Old Aug 28, 18, 7:20 pm
  #2513  
Ambassador: Emirates
 
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,304
Originally Posted by robchow View Post
Thanks for the DP. I am in the same situation...no flights appealing. Did Iberia charge any fee? What/how did you request for refund?
100% refund minus the EUR0.57 processing charge on the original ticket.
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Old Aug 29, 18, 9:43 am
  #2514  
 
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Has anyone had difficulty canceling an award ticket and redepositing the miles to their account?
ICanFly! is offline  
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Old Aug 29, 18, 9:48 am
  #2515  
 
Join Date: May 2018
Programs: British Airways
Posts: 131
Originally Posted by ICanFly! View Post
Has anyone had difficulty canceling an award ticket and redepositing the miles to their account?
My Avios did not post back within 48 hours as adviced, but a call to Iberia in Spain fixed it. I had to tell them that I needed the Avios for another booking with only 1 seat left though, as they initially said it was only possible during the week and I called on a Saturday.

If the Avios are needed for another booking which are immediately available, it is apparently possible to spend them straight away. Most employees will tell you it is not possible, but if required send me a message and I'll tell you the name of an employee you can ask for who allegedly can do this (week days only).
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Old Aug 29, 18, 11:27 am
  #2516  
 
Join Date: Apr 2018
Posts: 151
Originally Posted by Wanderlust888 View Post
Just transfer the Avios to BA, surely?!
Maybe...still got to wait on that 3 months to transfer. Plus there is that negative Avios in Iberia if going this route; maybe not an issue?
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Old Aug 30, 18, 8:35 am
  #2517  
 
Join Date: Jul 2018
Posts: 4
Finally got my 90k today......

I waited and waited and then emailed them copying in the executives as mentioned above. Told them that I would be reporting them to the Advertising Standards Authority if they didn't deliver within a few days. Hit my account within 18 hours.

Good luck to anyone who is still waiting!!
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Old Aug 30, 18, 8:38 am
  #2518  
 
Join Date: Dec 2004
Posts: 6,822
Since they took 2 months to award the Avois, we get an extra 2 months to use them, right? :-)
rrgg is offline  
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Old Aug 30, 18, 9:20 am
  #2519  
 
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
Originally Posted by rrgg View Post
Since they took 2 months to award the Avois, we get an extra 2 months to use them, right? :-)
Of course not :P
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Old Aug 31, 18, 5:57 pm
  #2520  
 
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 93
Does anyone know what happens if we book an IB flight with these Avios then want to change the date AFTER december 1st?
I know they have to be used by December 1st, and can't be refunded after that, but will we able to change the date in say February / March next year for same route etc, assuming availability? Has anyone had this clarified by Iberia?
Apologies if this had been covered before, I searched but couldn't find the answer!
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