Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 24, 2018, 4:44 pm
#406
Join Date: Jan 2011
Posts: 368
To be clear, this page still shows it: https://www.iberia.com/es/offer/iber...ip-with-avios/ but it's no longer advertised on the home page.
Jun 24, 2018, 5:21 pm
#408
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,668
It was showing on the main homepage for the US site at least until 30 min after Madrid midnight time, but not anymore, they probably went with Canary Islands midnight time.
Jun 24, 2018, 6:01 pm
#409
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
Called Iberia - got through their customer service desk after 30 mins of holding. They say that avios will only be honored if you made the booking on the website using the specific link. they had no answer when i said my app tickets are issued by iberia.com as well - agent said she will escalate all ten tickets to get an answer on whether or not i will get the promo avios
Another interesting fact - i asked her to then cancel my bookings from the app and that I would try to book via the website. given i booked less than 24 hours ago i expected a full refund - SHE SAID ALL APP BOOKINGS ARE MADE IN SPAIN AND DOT REGULATIONS OF 24 HOUR REFUNDS DONT APPLY. What bull crap is that - i told her to provide me proof via email saying this and she said call center can't send emails. I will wait to see if avios post and if they don't i will escalate to DOT and my credit card issuer
Another interesting fact - i asked her to then cancel my bookings from the app and that I would try to book via the website. given i booked less than 24 hours ago i expected a full refund - SHE SAID ALL APP BOOKINGS ARE MADE IN SPAIN AND DOT REGULATIONS OF 24 HOUR REFUNDS DONT APPLY. What bull crap is that - i told her to provide me proof via email saying this and she said call center can't send emails. I will wait to see if avios post and if they don't i will escalate to DOT and my credit card issuer
Not sure about where app site directs you, just the ticket confirmation shows Iberia.com and if you go to Iberia.com and change country, address still shows as iberia.com
Guess we will see in 8 days.
Jun 24, 2018, 9:19 pm
#411
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Iberia has 24hr free holds, but I don't think they offer a 24-hour cancellation policy. If you booked the cheapest flights those aren't touch the US so the DOT mandate holds no weight here.
Jun 24, 2018, 9:59 pm
#413
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Jun 24, 2018, 10:49 pm
#414
Join Date: Mar 2016
Location: MCO, SFB
Programs: AA DL B6 F9 WN
Posts: 3
Heads up to all those who created new accounts and IB numbers right before making the reservations. It is very likely that your new number has not been activated since it takes 24-48 hours and therefore it is not linked to your reservations. I called Iberia and they asked whether I had created the account before making the reservations and had to submit the 10 confirmation numbers manually to their supervisors for them to show up on the Avios promotion.
The agent also mentioned the avios will be posting after the flight is taken which is the opposite of what the website said. We'll see how this goes.
FYI Spanish Call center had no wait time
The agent also mentioned the avios will be posting after the flight is taken which is the opposite of what the website said. We'll see how this goes.
FYI Spanish Call center had no wait time
Jun 25, 2018, 12:11 am
#415
Join Date: Aug 2006
Location: IAD
Programs: DL-Silver; BA-Bronze
Posts: 1,162
Jun 25, 2018, 12:56 am
#416
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
Heads up to all those who created new accounts and IB numbers right before making the reservations. It is very likely that your new number has not been activated since it takes 24-48 hours and therefore it is not linked to your reservations. I called Iberia and they asked whether I had created the account before making the reservations and had to submit the 10 confirmation numbers manually to their supervisors for them to show up on the Avios promotion.
The agent also mentioned the avios will be posting after the flight is taken which is the opposite of what the website said. We'll see how this goes.
FYI Spanish Call center had no wait time
The agent also mentioned the avios will be posting after the flight is taken which is the opposite of what the website said. We'll see how this goes.
FYI Spanish Call center had no wait time
Jun 25, 2018, 2:09 am
#417
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
As a data point, when I log into my IB+ account:
(In the App)
(In the App)
- I can find all 10 bookings and they look normal
- I can find each of my 10 bookings and they all look normal
- The Combine My Avios link has disappeared - only the option to Purchase remains...
Jun 25, 2018, 2:47 am
#418
Join Date: Jan 2016
Programs: BAEC Silver, Avis Preferred, Hilton Gold
Posts: 521
As a data point, when I log into my IB+ account:
(In the App)
(In the App)
- I can find all 10 bookings and they look normal
- I can find each of my 10 bookings and they all look normal
- The Combine My Avios link has disappeared - only the option to Purchase remains...
Dumb question maybe, but is there supposed to be a 'my upcoming trips' or similar on the IB+ profile page? If there is then I can't seem to find it. I seem to only be able to find my bookings manually by entering the booking reference and surname...
Jun 25, 2018, 2:51 am
#419
Join Date: Aug 2002
Posts: 643
That's where I find the list. Not an obvious place to look with flights months in the future.
Jun 25, 2018, 3:25 am
#420
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
AFAIK Iberia also does not offer a 24-hour cancellation policy. What they offer is a 72-hour hold by paying 5 euros. (which is taken off your purchase price if you complete the transaction)