Problems Logging in on Web Site...anyone else?
Jan 17, 2018 | 4:10 pm
#1
Original Poster
Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: Iberia Platino,15x Southwest Companion Pass/ Hilton LT Diamond/ Hertz PC, OWEmerald; Marriott Gold
Posts: 430
Problems Logging in on Web Site...anyone else?
I just tried logging in on iberia.com and it wouldnt let me in. it kept referencing "an error has occured in the Login"
anyone else?
anyone else?
Jan 29, 2018 | 6:11 pm
#5
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
Programs: BA*GFL, A3*G, AF*P
Posts: 1,045
I had the same problem. It turns out that I had the page set to a different country from the one my account was registered in. As soon as I corrected that, the error message disappeared.
Feb 19, 2018 | 6:33 am
#7
Original Poster
Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: Iberia Platino,15x Southwest Companion Pass/ Hilton LT Diamond/ Hertz PC, OWEmerald; Marriott Gold
Posts: 430
I also communicate thru Twitter and Facebook which sometimes helps get the message to them
Feb 23, 2018 | 4:02 pm
#8
Join Date: Apr 2017
Location: IAD / DCA
Programs: AA EP, Hilton Diamond, Hyatt Globalist, IHG Diamond, United Silver, Bonvoy Titanium.
Posts: 159
I've been trying ALL WEEK LONG. This is seriously the worst website ever. I tried switching my country to the UK and back again as well as changing my password and nada.
Mar 20, 2018 | 2:07 pm
#10
Join Date: Mar 2004
Location: London, UK
Posts: 5,404
Apr 1, 2018 | 1:47 pm
#11
Join Date: Apr 2017
Location: IAD / DCA
Programs: AA EP, Hilton Diamond, Hyatt Globalist, IHG Diamond, United Silver, Bonvoy Titanium.
Posts: 159
May 1, 2018 | 2:11 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routires, PCR
Posts: 13,609
They sent me a new PIN. It didn't work.
They asked for extra information: my place of birth and my first surname/ Hey, IB - I only have one surname. I tried that, my mother's maiden name, my second first name. None of them worked. I only have one place of birth, so i entered that.
Now I'm locked out of the site. They want me to complete a form and POST it to them so thy can check my identity. I'm 6,000 miles from home without a printer. There's no way I can conveniently print their sodding form, and what's POST in 2018?
Good job all but 50 IB Avios are now with BA.
May 2, 2018 | 8:02 am
#14
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routires, PCR
Posts: 13,609
Not yet. I've e-mailed and they have received my e-mail. I'm currently in South Africa and don't plan on making any SA-Europe calls from here, especially since the call is likely to be long and my Spanish isn't great..
There's a (not very efficient) UK local number which I can try when I get back. In the meantime, it's 2018 and I can think of no good reason why I should have to call. Efficient IT ought to deal with the matter. And IB really should appreciate that not all their customers have first and second surnames. Making a first surname part of their 'security' process is absurd for those that don't have them.
There's a (not very efficient) UK local number which I can try when I get back. In the meantime, it's 2018 and I can think of no good reason why I should have to call. Efficient IT ought to deal with the matter. And IB really should appreciate that not all their customers have first and second surnames. Making a first surname part of their 'security' process is absurd for those that don't have them.