Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Iberia Airlines | Iberia Plus
Reload this Page >

Problems Logging in on Web Site...anyone else?

Problems Logging in on Web Site...anyone else?

Old Jan 17, 18, 4:10 pm
  #1  
Original Poster
 
Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: 11x Southwest Companion Pass Status/ Hilton Lifetime Diamond/ Hertz PC; Iberia Platino
Posts: 219
Problems Logging in on Web Site...anyone else?

I just tried logging in on iberia.com and it wouldnt let me in. it kept referencing "an error has occured in the Login"

anyone else?
feysul is offline  
Old Jan 21, 18, 1:27 pm
  #2  
 
Join Date: Nov 2013
Location: NYC, SCQ
Posts: 68
Same thing is happening to me intermittently
dcas is offline  
Old Jan 22, 18, 6:44 am
  #3  
 
Join Date: Jun 2006
Posts: 4,876
Yes its been like it for a long time now. No pattern to it just like the lottery !
DELLAS is offline  
Old Jan 22, 18, 8:22 am
  #4  
 
Join Date: Sep 2015
Programs: Hertz PC, National EE, SPG Gold, Hilton Gold, Hyatt Platinum
Posts: 164
Sucks. I even made a new password and it didn't help.

I just use AA to search availability. Is accurate?
Nat25 is offline  
Old Jan 29, 18, 6:11 pm
  #5  
 
Join Date: Sep 2010
Location: TLV (Nutbug!)
Programs: BA*G, A3*G
Posts: 817
I had the same problem. It turns out that I had the page set to a different country from the one my account was registered in. As soon as I corrected that, the error message disappeared.
frb98mf is offline  
Old Feb 19, 18, 5:48 am
  #6  
 
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 2,372
Today seems to be particularly bad. Anyone else having any issues getting in today?
LupineChemist is offline  
Old Feb 19, 18, 6:33 am
  #7  
Original Poster
 
Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: 11x Southwest Companion Pass Status/ Hilton Lifetime Diamond/ Hertz PC; Iberia Platino
Posts: 219
Originally Posted by LupineChemist View Post
Today seems to be particularly bad. Anyone else having any issues getting in today?
Yes sir! i just tried logging into my iPhone App and it posted errors. i would wait a couple days and try again.

I also communicate thru Twitter and Facebook which sometimes helps get the message to them
feysul is offline  
Old Feb 23, 18, 4:02 pm
  #8  
 
Join Date: Apr 2017
Location: AUS
Programs: AA Gold, Hilton Diamond, SPG / Marriott Gold.
Posts: 153
I've been trying ALL WEEK LONG. This is seriously the worst website ever. I tried switching my country to the UK and back again as well as changing my password and nada.

Originally Posted by feysul View Post
Yes sir! i just tried logging into my iPhone App and it posted errors. i would wait a couple days and try again.

I also communicate thru Twitter and Facebook which sometimes helps get the message to them
AUSINSIGHT is offline  
Old Mar 2, 18, 3:14 am
  #9  
 
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 503
PIN rejected. Requested a new PIN by email. That's rejected.

A membership account that is inaccessible can't be good for business

IAG IT is not fit for purpose in 2018
Ned1968 is offline  
Old Mar 20, 18, 2:07 pm
  #10  
 
Join Date: Mar 2004
Location: London, UK
Posts: 4,565
Originally Posted by Ned1968 View Post
PIN rejected. Requested a new PIN by email. That's rejected.

A membership account that is inaccessible can't be good for business

IAG IT is not fit for purpose in 2018
It's been like this for me yesterday and today. What a pile of crap.
aristoph is offline  
Old Apr 1, 18, 1:47 pm
  #11  
 
Join Date: Apr 2017
Location: AUS
Programs: AA Gold, Hilton Diamond, SPG / Marriott Gold.
Posts: 153
This is absolutely infuriating.

Originally Posted by aristoph View Post
It's been like this for me yesterday and today. What a pile of crap.
AUSINSIGHT is offline  
Old May 1, 18, 2:11 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Originally Posted by Ned1968 View Post
PIN rejected. Requested a new PIN by email. That's rejected.

A membership account that is inaccessible can't be good for business

IAG IT is not fit for purpose in 2018
Me too.

They sent me a new PIN. It didn't work.

They asked for extra information: my place of birth and my first surname/ Hey, IB - I only have one surname. I tried that, my mother's maiden name, my second first name. None of them worked. I only have one place of birth, so i entered that.

Now I'm locked out of the site. They want me to complete a form and POST it to them so thy can check my identity. I'm 6,000 miles from home without a printer. There's no way I can conveniently print their sodding form, and what's POST in 2018?

Good job all but 50 IB Avios are now with BA.
Roger is offline  
Old May 1, 18, 3:56 pm
  #13  
 
Join Date: Mar 2013
Location: BCN
Programs: IB+ Gold, HH Gold
Posts: 86
Have you tried calling them?
mrshyt is offline  
Old May 2, 18, 8:02 am
  #14  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Originally Posted by mrshyt View Post
Have you tried calling them?
Not yet. I've e-mailed and they have received my e-mail. I'm currently in South Africa and don't plan on making any SA-Europe calls from here, especially since the call is likely to be long and my Spanish isn't great..

There's a (not very efficient) UK local number which I can try when I get back. In the meantime, it's 2018 and I can think of no good reason why I should have to call. Efficient IT ought to deal with the matter. And IB really should appreciate that not all their customers have first and second surnames. Making a first surname part of their 'security' process is absurd for those that don't have them.
Roger is offline  
Old May 2, 18, 1:49 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Aug 2006
Location: Argentina
Programs: BAEC/IB
Posts: 38,142
I usually get a prompt to change my password every now and then. I use the same two so just revert back to the one not in use and get logged on.
HIDDY is offline  

Thread Tools
Search this Thread
Search Engine: