Broken IFE Compensation
Jul 21, 2016, 6:02 pm
#1
Original Poster
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
Broken IFE Compensation
I flew paid J on JFK-MAD on an old 342 this week. The IFE was broken, and the purser said we would get an e-mail from Iberia offering compensation. I haven't gotten any emails yet. Does anyone know how long I should wait? Does anyone know what the compensation might be?
Aug 3, 2016, 10:09 am
#2
Join Date: Apr 2015
Location: SJO
Programs: Avianca LifeMiles. Hilton (G), Meliá (G), Radisson (G). National Car (EE), Hertz (PC), Avis (PC)
Posts: 188
After reading MaineFlyer16's case, this question comes to my mind: what's the procedure when I encounter something that isn't working and affects my experience (broken IFE, seat doesn't recline, etc), either in IB or any other airline? Can flight attendants provide a report as evidence of my situation?
Aug 7, 2016, 5:54 am
#3
Join Date: Apr 2010
Location: SCQ
Programs: tk gold, lh ftl, ab gold
Posts: 352
Flying MAD-MEX on a revenue J ticket, there was a severe malfunction of air conditioning in the cabin. An extremely strong flow of cold air from gaps in the ceiling. Impossible to sleep at all, and ultimately i arrived to my destination totally sick.
Sent 2 complaints, and received just a "sorry". No compensation offered.
Is there any way to escalate? I wouldn't really bother because of some minor defect (like IFE malfunctioning that i had on the flight back), but that's something very serious and dangerous for health. Any ideas? Thanks.
Sent 2 complaints, and received just a "sorry". No compensation offered.
Is there any way to escalate? I wouldn't really bother because of some minor defect (like IFE malfunctioning that i had on the flight back), but that's something very serious and dangerous for health. Any ideas? Thanks.
Aug 30, 2016, 8:57 am
#4
Original Poster
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
Just a follow up....I wrote to IB on Facebook and finally (took several weeks) got 30,000 avios as compensation from their customer relations team.
Aug 31, 2016, 3:41 am
#5
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
30K is a great deal for not having any IFE for a 7-hour overnight flight. Lucky you! I wish that would happen to me on every overnight flight where I'm probably sleeping or can entertain myself with whatever's downloaded to my tablet.
Aug 31, 2016, 5:09 am
#6
Join Date: Jun 2006
Posts: 5,900
Sep 1, 2016, 5:26 am
#7
Join Date: Jan 2007
Programs: IB plus Platinum, JK Gold, BAEC Silver, LH Senator, PC Platinum Ambassador
Posts: 193
I flew paid J on JFK-MAD on an old 342 this week. The IFE was broken, and the purser said we would get an e-mail from Iberia offering compensation. I haven't gotten any emails yet. Does anyone know how long I should wait? Does anyone know what the compensation might be?
1st of all, ALWAYS notify malfunction to Iberia "service cabin director", she/he will "log" the issue on flight report.
2nd Log a claim under Iberia website.
3rd They use to refuse claims always in 1st instance.
4th Claim again agains original invoice invoqueing that service cabin director log the issue.
5th Use to receive "AVIOS" as compensation, Iberia has "compensation tables" based on cabin & FF status.