Best and Worst Hyatt Staffs?
Aug 6, 2005, 12:18 pm
#16
Join Date: Jan 2005
Location: UK
Posts: 12
Best: PH Tokyo, Stanhope (before it rested in peace).
Worst: Occasionally GH San Francisco, Coconut Point.
Hit or miss at Coconut Point. I stray from there. Way too many issues with incomptency (harsh, yes, but repeated requests - to various departments on a continuous level consistently not being acknowledged for some bewildered reason = not acceptable). Apparently this, and attitude are the only requirements to work there. Staff really does need a makeover here, or atleast some training in that Hyatt Touch and being able to acknowledge guests. I prefer just about any other FL property. Cheers
loom
Worst: Occasionally GH San Francisco, Coconut Point.
Hit or miss at Coconut Point. I stray from there. Way too many issues with incomptency (harsh, yes, but repeated requests - to various departments on a continuous level consistently not being acknowledged for some bewildered reason = not acceptable). Apparently this, and attitude are the only requirements to work there. Staff really does need a makeover here, or atleast some training in that Hyatt Touch and being able to acknowledge guests. I prefer just about any other FL property. Cheers
loom
Aug 7, 2005, 8:18 am
#17
Join Date: Feb 2003
Programs: AC SE MM, too many others
Posts: 1,407
Originally Posted by peteropny
Worst of the "Upscale" Properties - Park Chicago - can't seem to do the simplest things correctly.
Best service - the Japanese properties obviously do well, but I wonder if that's because of the general high caliber of Japanese service. In any event, I would chip in for the Club service at the GHT, but that's not really representative.
Aug 7, 2005, 4:24 pm
#18
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,856
Among Park Hyatts, best (for me, it's pretty darn obvious), PH Tokyo.
Worst, PH Melbourne -- I must be the biggest fool in the world because every two years or so I try it again, believing it really couldn't have service consistently that bad, and every time, something truly awful happens, mixed in with lots of lesser problems.
Worst, PH Melbourne -- I must be the biggest fool in the world because every two years or so I try it again, believing it really couldn't have service consistently that bad, and every time, something truly awful happens, mixed in with lots of lesser problems.
Aug 8, 2005, 6:44 pm
#21
Join Date: Sep 2002
Location: ATL
Posts: 3,219
One of the best staff:
Hyatt Regency Cleveland at the Arcade
They truly make you feel like you are the most important guest. My coworker, a diehard Marriott Plat (200+ nt/yr), was truly shocked at the night and day difference between his preferred hotel. Trainees whom I have never met, even know my name when I meet them for the first time.
Worst Staff:
None that I can remember. The overall goodness of the GP program outweigh my memory of the rare bad Hyatt experiences.
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While not bad, I was not too impressed with the PH Tokyo staff after all the glowing reviews. It probably didn't help that I am youngish and south-east asian. They are polite, but didn't make us feel welcome. This was in vast contrast to the welcome at the Tokyo Disney Sheraton. I know these two locations are not really comparable.
Hyatt Regency Cleveland at the Arcade
They truly make you feel like you are the most important guest. My coworker, a diehard Marriott Plat (200+ nt/yr), was truly shocked at the night and day difference between his preferred hotel. Trainees whom I have never met, even know my name when I meet them for the first time.
Worst Staff:
None that I can remember. The overall goodness of the GP program outweigh my memory of the rare bad Hyatt experiences.
-------
While not bad, I was not too impressed with the PH Tokyo staff after all the glowing reviews. It probably didn't help that I am youngish and south-east asian. They are polite, but didn't make us feel welcome. This was in vast contrast to the welcome at the Tokyo Disney Sheraton. I know these two locations are not really comparable.
Aug 10, 2005, 6:39 pm
#22
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
Worst: That's easy because this is consistently provided by the PH Melbourne, Australia. No questions asked. Just stayed there again a couple of weeks ago and the service was as bad as previously and they still treat you like the worst 2 Star motel! 
PS: If only their rooms wouldn't be so nice, I wouldn't stay there again!
Best: Probably my vote goes to the PH San Francisco. Consistently nice service and pleasant stays.
PS: If only their rooms wouldn't be so nice, I wouldn't stay there again!
Best: Probably my vote goes to the PH San Francisco. Consistently nice service and pleasant stays.
Aug 20, 2005, 1:41 pm
#23
Join Date: Mar 2005
Location: USA
Programs: Hyatt Diamond, Starwood Platinum, Southwest Airlines Companion Pass, Hilton Diamond
Posts: 87
Best By Far: Park Hyatt Washington DC (already sorry they are closed for renovation)
Worst by Far: Hyatt Regency New Orleans --totally incompetent check-in staff and never an upgrade for Diamond members
Worst by Far: Hyatt Regency New Orleans --totally incompetent check-in staff and never an upgrade for Diamond members
Aug 21, 2005, 11:42 am
#26
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
Originally Posted by Tummy
One of the best staff:
Hyatt Regency Cleveland at the Arcade
They truly make you feel like you are the most important guest. My coworker, a diehard Marriott Plat (200+ nt/yr), was truly shocked at the night and day difference between his preferred hotel. Trainees whom I have never met, even know my name when I meet them for the first time.
Hyatt Regency Cleveland at the Arcade
They truly make you feel like you are the most important guest. My coworker, a diehard Marriott Plat (200+ nt/yr), was truly shocked at the night and day difference between his preferred hotel. Trainees whom I have never met, even know my name when I meet them for the first time.
Aug 21, 2005, 3:16 pm
#28
Join Date: Jul 2003
Location: BOSTON, MEXICO CITY
Programs: CO Gold, AA PLT, HYATT PLT
Posts: 80
Best Staff?
Best in my opinion worldwide: Park Hyatt Milan
Worst: Park Hyatt Melbourne (obnoxious and always some kind of problem), Park Hyatt Sydney (both arrogant and obnoxious)
Worst: Park Hyatt Melbourne (obnoxious and always some kind of problem), Park Hyatt Sydney (both arrogant and obnoxious)
Aug 21, 2005, 5:21 pm
#29
Join Date: Jun 2005
Location: SFO
Programs: UA 1P; Starwood Gold; Hyatt Diamond
Posts: 193
Originally Posted by tgw
The two that come to mind for me are...
Great service in Austin, TX.
Poor service in Atlanta, GA (Peachtree St.)
Great service in Austin, TX.
Poor service in Atlanta, GA (Peachtree St.)
Aug 22, 2005, 10:27 am
#30
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,089
BEWARE - No more attacks on other posters
The topic was wondering off subject and I have deleted some offending threads. Next time timeouts for all involved.
Please return to discussion about Hyatt, not other posters.
Markie - Moderator, Hyatt
Please return to discussion about Hyatt, not other posters.
Markie - Moderator, Hyatt