Hyatt Regency Club Etiquette
Apr 17, 2005, 7:00 am
#16
Join Date: Apr 2001
Location: Lahaina,HI USA AA PLT 9 Million Miles+, Hyatt Courtesy Card, Avis Presidents Club, Hertz No. 1 Club Gold, Starwood Platinum,OnePass Gold Elite,+++
Posts: 478
Mark has been gone for more than a year! I heard that a diamond complained about him, I can't remember what but something stupid, and so he was fired. 
Too bad! He was one of Hyatt's best concierges.
Too bad! He was one of Hyatt's best concierges.
Apr 17, 2005, 1:10 pm
#17
Join Date: Mar 2004
Location: Newport Beach, CA, USA
Programs: AA Gold, Husband AA EXP (yeah!!) Hya Dia, Marriott
Posts: 1,885
Originally Posted by RayinMaui
Mark has been gone for more than a year! I heard that a diamond complained about him, I can't remember what but something stupid, and so he was fired.
Too bad! He was one of Hyatt's best concierges.
Too bad! He was one of Hyatt's best concierges.
Apr 17, 2005, 2:06 pm
#18
Join Date: Mar 2002
Location: berkeley, Ca, USA
Programs: Hyatt globalist, Alaska mvp gold, Marriott platinum, ihg diamond
Posts: 438
Originally Posted by RayinMaui
Mark has been gone for more than a year! I heard that a diamond complained about him, I can't remember what but something stupid, and so he was fired.
Too bad! He was one of Hyatt's best concierges.
Too bad! He was one of Hyatt's best concierges.
Apr 17, 2005, 5:42 pm
#19
Join Date: Dec 2001
Posts: 3,046
Originally Posted by Oneworld_Flyer
Regency Clubs all provide a Snack (and many) an apertif service, and is all inclusive. Tip as you may a server elsewhere; should the service warrant it then by all means. Also consider the particular location (USA- tipping encouraged, Australia - less so.)
It's unlikely full meals will be served, though some clubs can have meals from the restaurant served in the lounge. If the Hyatt in question is either the Churchill in London or Grand Hyatt NY, such a service has been afforded until at least the previous month.
It's unlikely full meals will be served, though some clubs can have meals from the restaurant served in the lounge. If the Hyatt in question is either the Churchill in London or Grand Hyatt NY, such a service has been afforded until at least the previous month.
Apr 18, 2005, 1:11 am
#20
Join Date: Jan 2004
Location: YOW
Programs: AC down to Orange lol, Marriott Silver?
Posts: 3,217
Agreed that Micheline and others at Waikiki were excellent. I am not sure about the etiquette to tip RC staff or front desk staff so have instead given Belgium or other nice chocolates for holidays or when excellent service have been given. I think I gifted Micheline with the lei and some wine when I left.
Apr 18, 2005, 9:39 am
#21
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
Posts: 994
Originally Posted by bbbb
The staff in the club at Waikiki are great but Wanette in the Maui RC is the best. She goes out of her way to do special things for us before and during are stays. ^I have always found the staff here to be disengaged, unless you are one of their "old buddies." They seem to build close friendships with many repeat guests, which I have no problem with. I do have a problem when I can't get service because they are sitting and chatting with their old pals. It is very unprofessional, and reminiscient of a high school clique.
Of course there are exceptions. One notable exception to this poor standard in my recollection was Ray, who transferred to Anaheim several years ago.
Apr 18, 2005, 1:18 pm
#22
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,383
Tips are not necessary. Only waiters and bartenders in the US receive sub-minimum-wage pay. Gratuities for truly over-the-top service are a nice gesture. Otherwise, no tipping.
Apr 18, 2005, 3:11 pm
#23
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
Originally Posted by fastflyer
Tips are not necessary. Only waiters and bartenders in the US receive sub-minimum-wage pay. Gratuities for truly over-the-top service are a nice gesture. Otherwise, no tipping.
Apr 19, 2005, 3:49 pm
#24
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
Posts: 994
Originally Posted by fastflyer
Tips are not necessary. Only waiters and bartenders in the US receive sub-minimum-wage pay. Gratuities for truly over-the-top service are a nice gesture. Otherwise, no tipping.
Are we also supposed to tip the staff that fill the pretzel bowl at the Red Carpet Club?
Apr 19, 2005, 4:17 pm
#25
Join Date: Feb 2002
Location: The Puget Sound, WA
Posts: 2,232
Originally Posted by divaof travel
Are we also supposed to tip the staff that fill the pretzel bowl at the Red Carpet Club?
I don’t tip normally in the RC, but when I feel the service justifies a gratuity I do leave a tip. An example would be a couple of months ago at Lake Las Vegas. We were in the RC and my wife was asking for some sort of martini which the person working was only to happy to make. I would not have left a tip if this was a self service setup, but since they bring the drinks out to your table a case by case basis I thought it appropriate, and so did most the other guests. I also believe tipping concierges is a fairly standard practice if they are doing something ‘extra’ for you.
Apr 20, 2005, 7:21 pm
#26
Join Date: May 2004
Programs: UA2mm,HGPdiamond, AAExPlat, MarriottGold
Posts: 335
Originally Posted by RayinMaui
Mark has been gone for more than a year! I heard that a diamond complained about him, I can't remember what but something stupid, and so he was fired.
Too bad! He was one of Hyatt's best concierges.
Too bad! He was one of Hyatt's best concierges.
I think the level of service provided by the RC staff in Waikiki is exceptional too! They makes the hotel what it is! They always keep the glasses filled and do what they can for the RC guests. It has been like family in Hawaii over the last several years.
Speaking of RC Etiquette, I think that dress code and behavior should also be addressed. Coming to cocktails in the beach wear you wore at breakfast and a tanktop with the sweat of the day is NOT proper attire for the evening.
Apr 20, 2005, 7:38 pm
#27
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
Posts: 994
Originally Posted by PSGlenn
..Speaking of RC Etiquette, I think that dress code and behavior should also be addressed. Coming to cocktails in the beach wear you wore at breakfast and a tanktop with the sweat of the day is NOT proper attire for the evening.
Apr 20, 2005, 11:23 pm
#28
Join Date: Mar 2004
Location: Newport Beach, CA, USA
Programs: AA Gold, Husband AA EXP (yeah!!) Hya Dia, Marriott
Posts: 1,885
Originally Posted by divaof travel
Even more disturbing to me are the guests who come to pick up some breakfast in their bathrobes.
Hope I never see that!