Plat extras points
Dec 27, 2004 | 12:45 am
#1
Original Poster
Join Date: May 2003
Location: SFO, mostly
Posts: 2,330
Plat extras points
Recently used a plat extras cert for the 1000 point dining bonus. The server took my certificate and gave it the front desk (I verified with the front desk later on). Paid by cc and have a copy of the bill. It's now over two weeks later and there is no sign of the points. They say to allow up to 6 weeks, but I can't see why it would take that long. Anyone else had trouble getting these points to post?
Dec 27, 2004 | 12:40 pm
#2
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
I believe with these certs, they have to be sent in to Omaha by the property to get the credit to your GP account.
Originally Posted by sltlyamusd
Recently used a plat extras cert for the 1000 point dining bonus. The server took my certificate and gave it the front desk (I verified with the front desk later on). Paid by cc and have a copy of the bill. It's now over two weeks later and there is no sign of the points. They say to allow up to 6 weeks, but I can't see why it would take that long. Anyone else had trouble getting these points to post?
Dec 27, 2004 | 10:50 pm
#3
Join Date: Sep 2000
Location: Los Angeles, CA
Posts: 98
I've used 4 this past year -- 2 Valencia, 1 Grand Champions, 1 Huntington Beach -- and after 8 weeks, only 1 posted correctly. I called GP CS and they credited the points right away. I saved the receipts and offered to fax them in but they said they did not need it; it sounded as if it is common that individual hotels don't send the certs in to Omaha. I recommend you keep your receipt and then call GP after the 8 week period.
Dec 28, 2004 | 12:24 am
#4
Join Date: Oct 2003
Location: Living in SIN™, trying to make it through a year in BLR
Programs: SQ Pew Pew SSSS, Marriott/Accor Plat, IC Dia Amb, GHA Tit, Avis/Hertz PC
Posts: 6,770
I've never used these for the dining bonus but am considering it since they're pretty much useless for evrything else outside the US. Do the receipts actually mention that you've used the Plat Extras certificate?
Dec 29, 2004 | 6:02 pm
#5
Join Date: Dec 2004
Programs: DL-Platinum; Hyatt-Diamond; HHonors-Silver, Marriott- Gold
Posts: 625
Originally Posted by sltlyamusd
Recently used a plat extras cert for the 1000 point dining bonus. The server took my certificate and gave it the front desk (I verified with the front desk later on). Paid by cc and have a copy of the bill. It's now over two weeks later and there is no sign of the points. They say to allow up to 6 weeks, but I can't see why it would take that long. Anyone else had trouble getting these points to post?
My experience is that it does tend to take a little longer for these to post than the actual stay. Hang in there. They finally show up. Never knew why, but I've never had a problem.
Dec 29, 2004 | 8:38 pm
#6
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald LTP marriott
Posts: 1,298
Are these the ones with black writing and little boxes for your number?
I was given a couple of these from family members and specifically dined at a couple of hyatt restaurants and when I did not get the points I emailed them and was told that as I had never recieved one that I would not be given the credit.I am diamond and felt that my points would be more usable!
I didnt think it said not transferrable.
so we all lost out.
I could have just put the family members no on the cert.
I was given a couple of these from family members and specifically dined at a couple of hyatt restaurants and when I did not get the points I emailed them and was told that as I had never recieved one that I would not be given the credit.I am diamond and felt that my points would be more usable!
I didnt think it said not transferrable.
so we all lost out.
I could have just put the family members no on the cert.