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-   -   Suite awards now bookable without an agent! (https://www.flyertalk.com/forum/hyatt-world-hyatt/2179566-suite-awards-now-bookable-without-agent.html)

Matt4200 Dec 6, 2024 7:21 pm


Originally Posted by nexusCFX (Post 36720765)
It's not together, the bookings are separate. And it's not prevented, the system allowed you to do it.

We will have to agree to disagree. My day to day job is to prevent over a billion software users from falling into traps, I am pretty confident in my assessment of how a typical user will perceive this particular matter. If I had been implementing this I would have run a check and blocked at the booking stage to prevent users from doing something that isn't allowed, as someone is going to do it.

It is together, back to back is together.

Even if you weren’t using certificates one would assume that if they were assigned X room for 5 nights, and booked an additional night separately they would assume they’d stay in the same room for the additional night. Therein lies the problem and its common sense. So if common sense is to circumvent policies sure why not.

nexusCFX Dec 6, 2024 7:31 pm


Originally Posted by Matt4200 (Post 36720780)
It is together, back to back is together.

Even if you weren’t using certificates one would assume that if they were assigned X room for 5 nights, and booked an additional night separately they would assume they’d stay in the same room for the additional night. Therein lies the problem and its common sense. So if common sense is to circumvent policies sure why not.

It's common sense that you keep the same room when you booked a completely different room type for your last night? Wow. That sounds like the next social media "travel hack". Save money by booking a nicer room for the first nights, but then on the last night book the absolute cheapest room but because of...reasons...you'll get to keep the nicer one.

Common sense, lol.

Matt4200 Dec 6, 2024 7:41 pm


Originally Posted by nexusCFX (Post 36720788)
It's common sense that you keep the same room when you booked a completely different room type for your last night? Wow. That sounds like the next social media "travel hack". Save money by booking a nicer room for the first nights, but then on the last night book the absolute cheapest room but because of...reasons...you'll get to keep the nicer one.

Common sense, lol.

Yes, it’s common sense. People do this when they book suites outright as well. They’ll book a suite for a few nights then add an extra night in a base room later on (generally after check in). Assuming that suite is not sold for the “extra” night the guest is very likely to retain the suite, the same with the SUA situation when adding an extra night with a FNC. It’s more work for the hotel to move the guest plus they’d have to clean 2 rooms instead of 1, and given that it’s 24 hours or less to check in, they’re highly unlikely to sell the suite in that time. So the vast majority of the time the guest would stay in the suite.

This is widely known in the hotel industry and something that occurs frequently, which is why it’s common sense.

wh333 Dec 6, 2024 10:00 pm


Originally Posted by rota (Post 36720315)
But it's not possible to apply or remove the SUA for existing bookings.

But that's also true for GoH as well

rota Dec 6, 2024 10:22 pm

It's even true before ether stay and with the first night.

​​​​​​We had summer vacation and wanted Saturday to next sunday and the hotel had a 7 nights special rate promotion but only from Sunday to Sunday.
So I asked whether it would be OK for them to book the first night standard and then Sunday to Sunday special rate plus SUA. They said sure but we have to use small room for the first rate and then move to the suite. We were totally OK with that.
Once we finally arrived, they said they managed to book us in the suite for the whole stay from the beginning. We truly wouldn't have minded otherwise but it was even greater this way.

Matt4200 Dec 6, 2024 10:37 pm


Originally Posted by rota (Post 36720960)
It's even true before ether stay and with the first night.

​​​​​​We had summer vacation and wanted Saturday to next sunday and the hotel had a 7 nights special rate promotion but only from Sunday to Sunday.
So I asked whether it would be OK for them to book the first night standard and then Sunday to Sunday special rate plus SUA. They said sure but we have to use small room for the first rate and then move to the suite. We were totally OK with that.
Once we finally arrived, they said they managed to book us in the suite for the whole stay from the beginning. We truly wouldn't have minded otherwise but it was even greater this way.

I agree - It’s easier for the hotel just to keep you in the suite the entire stay, and will make you happier which makes you more likely to return. Unless they’ve already sold the suite, you’re very likely to get it or keep it for the entire stay.

COLINDAD Dec 7, 2024 9:20 am


Originally Posted by Matt4200 (Post 36720752)
Again - It seems pretty obvious to anyone with a brain that booking them back to back would be an attempt to keep the suite, which is why it’s not permitted.

If you know that these Certificates cannot be combined, and you’re making separate reservations it furthers that point. It’s not rocket science that one would be attempting to keep something they are not entitled to through this method. As to why someone would need to go through the T&C to even look this up is bizarre. If the system won’t allow it together there’s obviously a reason it’s prevented. YMMV

I am sorry but I do not agree with you.

As a Lifetime Platinum in Marriott, a credit card Diamond in Hilton and a credit card Globalist in Hyatt, I can definitively say that at least with respect to the Marriott program, it is commonly discussed in the forum for one to front end a suite night upgrade and then have ensuing nights in the HOPE that the hotel would permit you to stay in the same room as you occupied in the front loaded suite reservation.

There was nothing illegal or against the Terms of Marriott for one to do this and it was left entirely up to the discretion for the hotel to let you remain in the suite or downgrade you -- obviously based upon their occupancy and sale of the front loaded suite. This is quite common.

Moreover, the admonition from Hyatt that you cannot use an upgrade certificate in conjunction with a free night certificate was obvious to me, but not so -- if ever it was so -- that you could not conjoin separate reservations at the same hotel -- such as a points based reservation with a suite night certificate followed by free night certificate reservation -- and one would be in the same situation as with the Marriott properties. If they could accommodate you and keep you in the same room they probably would, if not, they would not -- after all, it is written into the terms of the Hyatt Globalist compact that Globalist are to be offered standard suites, if they are available, even without an attached suite upgrade!!! So, why the fuss??????

Now, I think burying a suite upgraded in the midst of separate reservations is kind of stupid and foolhardy, but by putting it at the front and then asking to remain in the same place, I do not see the harm, fuss, or illegality or contrary to the Terms of the Hyatt rewards program.....

Chris1405 Dec 7, 2024 12:16 pm

If anyone has a spare voucher/ I would be very happy :)

coleslaw Dec 7, 2024 12:56 pm


Originally Posted by Chris1405 (Post 36722199)
If anyone has a spare voucher/ I would be very happy :)

Wouldn’t we all

Matt4200 Dec 7, 2024 1:42 pm


Originally Posted by COLINDAD (Post 36721800)
I am sorry but I do not agree with you.

As a Lifetime Platinum in Marriott, a credit card Diamond in Hilton and a credit card Globalist in Hyatt, I can definitively say that at least with respect to the Marriott program, it is commonly discussed in the forum for one to front end a suite night upgrade and then have ensuing nights in the HOPE that the hotel would permit you to stay in the same room as you occupied in the front loaded suite reservation.

There was nothing illegal or against the Terms of Marriott for one to do this and it was left entirely up to the discretion for the hotel to let you remain in the suite or downgrade you -- obviously based upon their occupancy and sale of the front loaded suite. This is quite common.

Moreover, the admonition from Hyatt that you cannot use an upgrade certificate in conjunction with a free night certificate was obvious to me, but not so -- if ever it was so -- that you could not conjoin separate reservations at the same hotel -- such as a points based reservation with a suite night certificate followed by free night certificate reservation -- and one would be in the same situation as with the Marriott properties. If they could accommodate you and keep you in the same room they probably would, if not, they would not -- after all, it is written into the terms of the Hyatt Globalist compact that Globalist are to be offered standard suites, if they are available, even without an attached suite upgrade!!! So, why the fuss??????

Now, I think burying a suite upgraded in the midst of separate reservations is kind of stupid and foolhardy, but by putting it at the front and then asking to remain in the same place, I do not see the harm, fuss, or illegality or contrary to the Terms of the Hyatt rewards program.....

Wow, Platinum with Marriott and Diamond with Hilton? So basically, fairly easy to attain, especially with a credit card.

I held Marriott Titanium and Hilton Diamond for years, both were terrible and sorely lacking in comparison so I jumped ship to Hyatt, never regretted it, never will.

Things like what you’re discussing are things that lead to the downfall of their loyalty programs. It’s a slippery slope, and can lead to loyalty program abuse sadly.

Hyatt’s policy is simple - You can use multiple of the same certificate type on one reservation (FNC+FNC, SUA+SUA, CAA+CAA), you cannot use multiple types. I feel like they’ve already given so much with the loyalty program, why do they need to give more? They don’t. People want them to give everything, yet remain amazing, and that’s why they lose more and more with programs like Hilton or Marriott.

As for adding an extra night to a reservation and “HOPE” they keep you in the suite, go for it, just don’t use a FNC pretty simple.

Evita_FT Dec 7, 2024 7:14 pm


Originally Posted by rota (Post 36720960)
It's even true before ether stay and with the first night.

​​​​​​We had summer vacation and wanted Saturday to next sunday and the hotel had a 7 nights special rate promotion but only from Sunday to Sunday.
So I asked whether it would be OK for them to book the first night standard and then Sunday to Sunday special rate plus SUA. They said sure but we have to use small room for the first rate and then move to the suite. We were totally OK with that.
Once we finally arrived, they said they managed to book us in the suite for the whole stay from the beginning. We truly wouldn't have minded otherwise but it was even greater this way.

So, its ok to book first night with FNC and have later with Cash+SUA?


SP03 Dec 7, 2024 7:18 pm


Originally Posted by Evita_FT (Post 36722791)
So, its ok to book first night with FNC and have later with Cash+SUA?

You can. But be prepared for the hotel to remove the SUA as Hyatt technically doesn’t allow FNA and SUA to be combined.

Matt4200 Dec 7, 2024 7:25 pm


Originally Posted by SP03 (Post 36722801)
You can. But be prepared for the hotel to remove the SUA as Hyatt technically doesn’t allow FNA and SUA to be combined.

+1

Evita_FT Dec 7, 2024 11:06 pm


Originally Posted by SP03 (Post 36722801)
You can. But be prepared for the hotel to remove the SUA as Hyatt technically doesn’t allow FNA and SUA to be combined.

Interesting, as this was done by my concierge only.

I have 2 rooms booked = R1 for 6N thru points + SUA applied, R2 = FNC for 1N, R2 for 5N with cash + SUA applied. If they remove SUA on one I would be fine, till they give me a connecting room with other suite.. or better upgrade me to their executive suite.

Matt4200 Dec 7, 2024 11:12 pm


Originally Posted by Evita_FT (Post 36723045)
Interesting, as this was done by my concierge only.

I have 2 rooms booked = R1 for 6N thru points + SUA applied, R2 = FNC for 1N, R2 for 5N with cash + SUA applied. If they remove SUA on one I would be fine, till they give me a connecting room with other suite.. or better upgrade me to their executive suite.

Possible your concierge got caught up in the complexity of the booking and overlooked it. Wondering why you wouldn’t book both on either all cash or all points? Just seems odd that they’re the same nights, but one is full cash, one is full points (aside from the single night either a FNC).


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