Hotel Toranomon Hills (Tokyo) REVIEW MASTER THREAD
#211
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,479
There is a concierge. I have the details if you want me to DM. Though you can just email the front desk and they will connect you. If you are emailing/calling in advance they ask you to sign a waiver that you will actually show up at the restaurant you want. While you are at the TH, you can approach the single podium next to the main desk which is either staffed by a duty manager or concierge. Either one will call and make reservations on the spot. I did this because I found the waiver annoying and didn't have access to a printer. I didn't push the issue just ignored it.
#212
Join Date: Dec 2010
Posts: 2,682
There is a concierge. I have the details if you want me to DM. Though you can just email the front desk and they will connect you. If you are emailing/calling in advance they ask you to sign a waiver that you will actually show up at the restaurant you want. While you are at the TH, you can approach the single podium next to the main desk which is either staffed by a duty manager or concierge. Either one will call and make reservations on the spot. I did this because I found the waiver annoying and didn't have access to a printer. I didn't push the issue just ignored it.
#213
Join Date: Sep 2009
Location: Singapore
Programs: CX DM, Shang Jade, Hyatt Globalist
Posts: 117
Good point. I only went into the lounge a couple of times over a week to stock up on sparkling water and it was generally if not completely empty - the staff wasn't doing much.
#214
Join Date: Jul 2019
Location: Seattle
Programs: Hyatt Globalist, AA Plat Pro, AS MVP 75K
Posts: 156
Currently trying to book the corner suite twin w/ tower view here with a SUA and I'm being told it's a premium suite even though their website and Hyatt's don't have the verbiage of premium suite.
https://www.hyatt.com/en-US/hotel/ja...ls/tyoub/rooms
Any one else run into an issue like this before?
https://www.hyatt.com/en-US/hotel/ja...ls/tyoub/rooms
Any one else run into an issue like this before?
#215
Join Date: Nov 2023
Programs: Hyatt Globalist
Posts: 71
Currently trying to book the corner suite twin w/ tower view here with a SUA and I'm being told it's a premium suite even though their website and Hyatt's don't have the verbiage of premium suite.
https://www.hyatt.com/en-US/hotel/ja...ls/tyoub/rooms
Any one else run into an issue like this before?
https://www.hyatt.com/en-US/hotel/ja...ls/tyoub/rooms
Any one else run into an issue like this before?
#217
Join Date: Mar 2016
Programs: Hilton Diamond, Marriott Platinum, Hyatt Discoverist, IHG Platinum
Posts: 21
Stay completed mid May as a lowly Discoverist.
Booked base room with points, got updated to the Tower view which was pretty cool to look at at night. Room felt spacious even though I just came from the Courtyard Ginza with a room that had a similar listed room size. Probably due to the notably high ceiling. Very modern. Train station stops at building next door. May be best to take the elevator up to level 2? and walk across the bridge that connects the two buildings and then down to the hotel. You could also exit at floor level of the station (newer station that has plenty of escalators) and walk across the street, but there was construction during my stay that made this super annoying when I tried this. Not much nearby other than a sort of higher end food court at the base level of the building. I believe due to no in room dining option yet, they have a discount for lunch/dinner at the Andaz next door. The lounge is for all guests and had some good snacks and non-alcoholic drinks. Actually had bananas in the morning which seems sort of above what I expect a free lounge to have for some reason.
Not sure if good value or not. Probably good. Mostly stayed here because I have Hyatt points and just needed one more night in Tokyo. Also, there aren't that many Unbound Collection Hyatts in places I go to, so might as well check this one off for the explorer reward.
Booked base room with points, got updated to the Tower view which was pretty cool to look at at night. Room felt spacious even though I just came from the Courtyard Ginza with a room that had a similar listed room size. Probably due to the notably high ceiling. Very modern. Train station stops at building next door. May be best to take the elevator up to level 2? and walk across the bridge that connects the two buildings and then down to the hotel. You could also exit at floor level of the station (newer station that has plenty of escalators) and walk across the street, but there was construction during my stay that made this super annoying when I tried this. Not much nearby other than a sort of higher end food court at the base level of the building. I believe due to no in room dining option yet, they have a discount for lunch/dinner at the Andaz next door. The lounge is for all guests and had some good snacks and non-alcoholic drinks. Actually had bananas in the morning which seems sort of above what I expect a free lounge to have for some reason.
Not sure if good value or not. Probably good. Mostly stayed here because I have Hyatt points and just needed one more night in Tokyo. Also, there aren't that many Unbound Collection Hyatts in places I go to, so might as well check this one off for the explorer reward.
#218
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,914
Train station stops at building next door. May be best to take the elevator up to level 2? and walk across the bridge that connects the two buildings and then down to the hotel. You could also exit at floor level of the station (newer station that has plenty of escalators) and walk across the street, but there was construction during my stay that made this super annoying when I tried this.
#219
Join Date: Nov 2019
Posts: 90
I am sitting at the patio of the oval cafe just under the Mori Tower now. The complex is really nicely done. Now I am pissing at myself for not splurging for a room at the hotel TORANOMON Hills instead of staying at the really on its last leg Hyatt Regency😂🤦♂️
#220
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,344
The station is not in the "building next door", it's in the same building as the hotel. When you get out of Toranomon Hills Hibiya Station (only one gate), make a right and go up two sets of escalators. Will take you straight into the lobby level entrance.
#221
Join Date: Mar 2016
Programs: Hilton Diamond, Marriott Platinum, Hyatt Discoverist, IHG Platinum
Posts: 21
You can also get there through the indoor shopping/restaurant area (make a right turn after exiting the station fare gates, IIRC) and escalators without having to go outside. The first time I was there I did go up to street level and had to use the crosswalk to walk across the street, but I found the other route later on during my stay.
#223
Join Date: Aug 2014
Location: YYZ
Programs: Ex-Bonvoyed, Hyatt, BR, BA
Posts: 1,480
Andaz requires navigating a series of escalators and narrow walkways to reach the station.
#224
Join Date: Jun 2016
Posts: 171
Can anyone comment on the lighting inside the rooms? I read a review that described the situation as either blindingly bright or incredibly dark, with little in between. This is a pet peeve of mine with hotels, and I am wondering if HTH is another offender.
#225
Join Date: Sep 2009
Location: Singapore
Programs: CX DM, Shang Jade, Hyatt Globalist
Posts: 117
I thought it was fine. Bizzarely housekeeping leaves every single light on every day when they leave. They did this over 6 nights I was there.