No Stay Credit on Free Night award
Jan 18, 2023, 7:11 am
#1
Original Poster
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,510
No Stay Credit on Free Night award
Are Free Night award stays excluded as "eligible stays" toward tier status? That seems to be the case for a recent stay of mine at HR DFW. If not excluded how do I correct this?
Jan 18, 2023, 7:24 am
#2
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
Jan 18, 2023, 8:11 am
#3
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
How recent? Free stays will be showing in your account but they take about two days for them to show the eligible night in my experience, so make sure to wait at least a couple days before worrying about it. I had two free nights last weekend at different hotels, they both took two days to show as an eligible night even though they always were appearing in my activity as a free night redemption.
Jan 18, 2023, 8:47 am
#4
Original Poster
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,510
How recent? Free stays will be showing in your account but they take about two days for them to show the eligible night in my experience, so make sure to wait at least a couple days before worrying about it. I had two free nights last weekend at different hotels, they both took two days to show as an eligible night even though they always were appearing in my activity as a free night redemption.
Jan 18, 2023, 3:18 pm
#6
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
The only reason why I can think of it not auto-crediting is if it got gifted from one person to another, or if the person checking in didn't match the name of the certificate or WoH account owner.
Other than that though, I'd DM Hyatt Support on Twitter, they're responsive and good to work with.
Other than that though, I'd DM Hyatt Support on Twitter, they're responsive and good to work with.
Jan 18, 2023, 7:54 pm
#7
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
Old Hyatt program - award stays didn’t get credit.
New WOH - they get credit.
Did 2x cat 4 certs recently and they posted without issues.
New WOH - they get credit.
Did 2x cat 4 certs recently and they posted without issues.
Jan 19, 2023, 12:39 am
#9
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,519
Jan 19, 2023, 1:31 am
#10
Join Date: Sep 2001
Location: SFO
Programs: UA1k3.00mm;AAex-EXP;Hy Glob;Acc Plt;HH Dia;Onyx Plt;Mar LT Tit;IHG DiAm;RR P;RRA G;BW D;Hcom G
Posts: 2,760
Well, Hyatt is pretty good about staying competitive with other chains where stay credit does indeed count on free nights inc. SPG in the old days, Hilton, Marriott, and IHG.
Not sure if official stay credit wasn't given before WOH (I can't remember), but for sure I got credit for a FFN stay on a FFN award night if I charged $1.00 to my room (until Hyatt eventually fixed that glitch after a number of years).
Not sure if official stay credit wasn't given before WOH (I can't remember), but for sure I got credit for a FFN stay on a FFN award night if I charged $1.00 to my room (until Hyatt eventually fixed that glitch after a number of years).
Jan 19, 2023, 9:32 am
#11
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I’ve just spent some time deleting bickering posts. Please return to the subject of the thread. FYI, you can always put people on ignore so that you never see their posts.
peteropny - co-mod - Hyatt
peteropny - co-mod - Hyatt