Matt4200

If the upgrade is worthwhile like the one I get “Stay Well Rooms” then I consider it definitely worth the extra 5 minutes to get a manager and be moved to an upgraded room as it’s within my published benefits.

Let’s say it’s $15 extra per night plus tax it’s roughly $17 extra per night over 6 nights that’s $102 extra which is definitely worthwhile to me as they are significantly better than the base rooms.

If it’s not available (showing on MGM.com or Hyatt.com) then of course I wouldn’t ask or push for it but if it’s available and within what my status benefits allow then I see no reason not to do so. The more who push for it the more common and easy the upgrades become. But if no one claims the benefits they are entitled to then staff become more used to not providing them.

Doppy

You may need to get the key remade, but you should be able to go down any time the day of to do that on the day of departure for the first reservation.

I know upgrades are a published benefit, but I never get one at MGM, Park, Aria, or Bellagio. (I have gotten them on FHR rates at Delano, Nomad, and Bellagio, but that's a separate program.) Maybe they gave me a "better" view as an upgrade once or twice since most properties consider that to be a higher category, but since at most places I'd rather have a mountain view, I probably didn't notice and/or would have asked for a room with my preferred view.

Matt4200

I definitely agree that they will not be proactively done based on MGM status. However, alerting a Manager to honor a published benefit should be easy enough and has worked 3/3 of the last trips.

It’s not like the manager can say that they have the room available but will not honor your benefits.

Troopers

Anyone have resort fees waived for 3 rooms? Terms state up to 2 rooms.

Steph58

Thanks for posting your upgrade experience at the various MGM properties--helpful. I can add that I received a suite upgrade at Vdara last April, 3 weeknights. Separate bedroom, dining table, full kitchen etc . Can't remember if it was automatic, but I probably asked at the front desk if there were any upgrades available and they cheerfully gave me the (very nice) suite. I booked whatever the lowest category room was--love this property BTW but their rates seem to have gone up now.

Regarding multiple nights/reservations, I can again relay recent experience with Park MGM (haven't stayed yet). I have 3 weeknights at a very low MGM Gold promo rate, next night Friday paid ($$$), then Saturday night used Hyatt category 1-4 cert. The MGM web site under My Trips doesn't list all upcoming stays--very annoying (you have to input confirmation numbers) . So I emailed Park MGM and received a reply within a few hours confirming yes, my stays were all noted. Plus the CSR asked if I'd like him to link the stays so I could stay in the same room and wouldn't have to re-key or go downstairs each time. Yes Please! Of course remains to be seen if it all happens as seamlessly as I'm counting on.

Based on ORDnHKG's experience I won't anticipate a nice upgrade at Park MGM. I would never ask to speak to a manager at these lower rate MGM properties. Not worth the time and effort. One category higher room likely not much better than the lowest rate booked. If I want a slightly better than entry-level room in Vegas, the difference in price to book it isn't that much more.

Matt4200

I definitely appreciate your post.

As I said in my post the upgrade I wanted was not available at the time of booking 4 months ago, however when I checked a week ago it’s now become available. The difference in price is only $10 a night, but the difference in quality from past experience is very tangible. So in this scenario if the front desk agent refuses to upgrade which I would hope isn’t the case as it is a published benefit, it would warrant requesting a manager.

To each their own, if people don’t feel like the benefits that they’ve earned and are entitled to aren’t worth pushing for then that’s them. That just further allows properties to get used to not providing the benefits guests are entitled to when staying.

bomberman92

Had a cash stay last week at the Vdara for multiple rooms across 3 nights. Do these still take a week to auto-post to my Hyatt account for points/EQNs? If they don't, what is the best way to escalate? The MGM folio does not show any Hyatt info, although front desk confirmed my Hyatt number is on file.

Check-in/out was done at front desk, received upgrades + waived resort fees.

cuthroat

Just had resort fees waived for 3 rooms this past Friday. I had 2 rooms booked last week, added a room for 1 night midweek, checked out Friday. Finial bill this morning resort fees waived on all 3 rooms.

bbbb

Not sure if this has been reported yet. When booking the Mirage I got a pop up that said I had to go by the desk once during my stay to ask for the resort fee to be taken off.

Matt4200

Can’t escalate until 30 days after checkout if it’s not posting that’s the policy.

Jimgotkp

Had a stay at Vdara checking out 8/13 that didn't post yet.

bomberman92

Oof -- even for Globalists I presume?

Darn, have you seen these auto-post in the past from Vdara? Have you tried escalating or are you waiting until 9/13?

Matt4200

It’s for everyone.

The only form of escalation possible prior to 30 days is if you have an MGM Host. Vdara’s would be Aria so you’d need to already have a personal host at Aria to have it escalated.

Haven’t seen many datapoints from Vdara most people getting Hyatt credit stay at - MGM Grand, Excalibur or Park MGM from what I’ve seen based on posts on FT.

martinplas

I just had a stay at Aria that took 5 days to post to my Hyatt account. I did email my concierge and she said to wait 14 days and then she would take care of it if it failed to post

Steph58

Not that this will really be of help to you, but I had a Vdara stay this past April and the Hyatt points/credit posted automatically. I checked out on a Wednesday and the points posted either that Sunday or the following Sunday (can't remember). As others have reported--stays seem to post on Sundays. Sounds like one can't always count on auto posting. Have a stay coming up soon at Park MGM so will see how that goes. As an aside, I booked a (MGM) show with the Vdara concierge during my stay and, besides getting a discount on the tickets, was happy to discover I received Hyatt points for those tickets.