More points promo - 2/15-5/15/2019 - 1,000 (or 1,500 pls / night)
Mar 2, 2019, 7:03 am
#62
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Just checked out of a 3 night stay and no bonus points. Rushed to this thread to see what folks had been experiencing and realized its only active after the second stay! Whoops! But thanks to the info on this thread!
Mar 2, 2019, 11:49 am
#63
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Just finished a 5 night HH stay (second stay in the promo period) - received 7500 pts along with standard stay pts. Got another 5 nights starting on Sunday
Mar 2, 2019, 6:12 pm
#64
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
My 3 night stay at HH on double pt rate
Stay Details
Qualifying Night(s):3
Qualifying Spend:$491.70 USD
Check-in:Feb 26, 2019
Checkout:Mar 1, 2019
Stay Details
Qualifying Night(s):3
Qualifying Spend:$491.70 USD
Check-in:Feb 26, 2019
Checkout:Mar 1, 2019
Points Earned
Base Points/Miles:2,459
Double Points:2,459
Globalist 30% Bonus:738
Q1 Hyatt Place Hyatt House:4,500
Total Points / Miles: 10,156
Base Points/Miles:2,459
Double Points:2,459
Globalist 30% Bonus:738
Q1 Hyatt Place Hyatt House:4,500
Total Points / Miles: 10,156
Mar 6, 2019, 5:02 pm
#65
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
Hi. Back in reply #57, I said that I had a stay going on when the promo started, I made a second consecutive stay at the hotel, which I assumed would count as one long stay, and I got bonus points for it despite the way I read the "second stay" language.
Well, guess what? Today Hyatt clawed back my points! Over two weeks later. Yup. The points are gone and the receipt for that stay no longer shows any bonus.
You know what's worse than Hyatt clawing back my points? Doing it surreptitiously. Hyatt didn't have enough customer service savvy to send a Globalist an e'mail saying "our bad." When I logged on and saw the discrepancy, I spent an hour with a calculator and my e-mailed receipts trying to find those points before I went back far enough to catch what Hyatt had done.
I wish I had already used all my points, just to see how the Hyatt computer would react when it tried to give my account a negative balance.
I'd protest to my concierge, but considering that she has never been helpful, that would probably be a waste of my time.
Well, guess what? Today Hyatt clawed back my points! Over two weeks later. Yup. The points are gone and the receipt for that stay no longer shows any bonus.
You know what's worse than Hyatt clawing back my points? Doing it surreptitiously. Hyatt didn't have enough customer service savvy to send a Globalist an e'mail saying "our bad." When I logged on and saw the discrepancy, I spent an hour with a calculator and my e-mailed receipts trying to find those points before I went back far enough to catch what Hyatt had done.
I wish I had already used all my points, just to see how the Hyatt computer would react when it tried to give my account a negative balance.
I'd protest to my concierge, but considering that she has never been helpful, that would probably be a waste of my time.
Mar 6, 2019, 11:31 pm
#66
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,050
All you should do is make your displeasure known about the promo T&Cs and maybe cancel a stay or two in protest.
Mar 7, 2019, 12:49 am
#68
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Hi. Back in reply #57, I said that I had a stay going on when the promo started, I made a second consecutive stay at the hotel, which I assumed would count as one long stay, and I got bonus points for it despite the way I read the "second stay" language.
Well, guess what? Today Hyatt clawed back my points! Over two weeks later. Yup. The points are gone and the receipt for that stay no longer shows any bonus.
You know what's worse than Hyatt clawing back my points? Doing it surreptitiously. Hyatt didn't have enough customer service savvy to send a Globalist an e'mail saying "our bad." When I logged on and saw the discrepancy, I spent an hour with a calculator and my e-mailed receipts trying to find those points before I went back far enough to catch what Hyatt had done.
Well, guess what? Today Hyatt clawed back my points! Over two weeks later. Yup. The points are gone and the receipt for that stay no longer shows any bonus.
You know what's worse than Hyatt clawing back my points? Doing it surreptitiously. Hyatt didn't have enough customer service savvy to send a Globalist an e'mail saying "our bad." When I logged on and saw the discrepancy, I spent an hour with a calculator and my e-mailed receipts trying to find those points before I went back far enough to catch what Hyatt had done.
Mar 7, 2019, 8:24 am
#69
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Not sure who started this idea that companies shouldn’t be allowed to correct errors, but it strikes me as very odd. (I agree that an explanatory email should have gone out to those affected, along with an apology and perhaps 500 points.)
Mar 7, 2019, 6:18 pm
#70
Join Date: May 2012
Posts: 470
I checked into a Hyatt residence club stay with points on 2/25 and checked out on 3/1. However, I didn’t register until 3/5. Am I out of luck on this stay being my first stay?
Based on the TAC, seems like you must be registered for promotion prior to stay for it to count.
Based on the TAC, seems like you must be registered for promotion prior to stay for it to count.
Mar 8, 2019, 1:25 am
#72
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The issue was with what you put in the parentheses, as clearly noted and specified in my post. I don't even expect compensation, but certainly some notice. It's never nice to suddenly be short on an award booking I thought I had enough points for, and have that be how I learned that Hyatt retroactively took back points out of my account.
Last edited by gengar; Mar 8, 2019 at 1:57 am
Mar 8, 2019, 11:40 am
#73
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
If it goes through the conference's central booking system... YMMV.
Mar 10, 2019, 10:47 am
#74
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 341
Interesting. I didn't see that. It seems to contradict bullet point 6 which says:
6. What is considered an eligible night?
For the purpose of this promotion, an eligible night is defined as any night where a member is paying an Eligible Rate or redeems a free night award.
Maybe the difference is that one is referring to eligible forms of payment and the other refers to eligible nights. The promo is based on eligible nights.
6. What is considered an eligible night?
For the purpose of this promotion, an eligible night is defined as any night where a member is paying an Eligible Rate or redeems a free night award.
Maybe the difference is that one is referring to eligible forms of payment and the other refers to eligible nights. The promo is based on eligible nights.
Mar 10, 2019, 5:50 pm
#75
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
That's not true. Here's what you posted: "Whether it's technically correct, to ninja back the points is really poor form from Hyatt, IMO." You had an issue with BOTH deducting the points and, understandably, not getting notice.