Hyatt Residence Presentation - Offensive comment where to report?
Jul 18, 2018, 7:30 am
#1
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Hyatt Residence Presentation - Offensive comment where to report?
My husband and I just got back from the Hyatt Residence Club in Maui. We were there on the package that required the sales presentation, which we attended. During the presentation the sales associate explained that the purchase would be deeded property. So we could hold the property as “husband and wife...is that what you call it?” My husband and I are a same-sex married couple.
In hind-sight I should have gotten up and asked for a manager at that time. But we were on vacation and I didn’t. However I do think this needs to be reported so that there is some sensitivity training done for this. Who should I reach out to?
In hind-sight I should have gotten up and asked for a manager at that time. But we were on vacation and I didn’t. However I do think this needs to be reported so that there is some sensitivity training done for this. Who should I reach out to?
Jul 18, 2018, 9:15 am
#2
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I agree, that is quite insensitive and uncalled for. Sounds pretty snarky. (on a perhaps related/unrelated note, when I lived in Hawaii I was surprised at how many 'evangelical fundamental christians' I encountered. Hawaii was the only place I have been where a doctor at a secular clinic 'prayed' over me before a standard outpatient medical procedure and where a taxi driver preached to me for the entire taxi ride. And I've lived most of my life in Oklahoma. It's definitely one of those states with a very diverse political and religious culture despite its national reputation).
I don't know who you reach out too, but why not straight to Hyatt Corporate. The sales manager needs to know how not to be a d**k.
I don't know who you reach out too, but why not straight to Hyatt Corporate. The sales manager needs to know how not to be a d**k.
Jul 18, 2018, 11:59 am
#3
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Agreed that this should be escalated. I’m not sure what the control that corporate Hyatt has over the timeshare business, but the Maui one definitely seems to have a close relationship with the hotel.
You should have also told them at the end of the sales pitch that you were no longer interested in doing business with them because of their offensive remark. Having interacted with time share salespeople in the past, I am sure that would have gotten their attention!
You should have also told them at the end of the sales pitch that you were no longer interested in doing business with them because of their offensive remark. Having interacted with time share salespeople in the past, I am sure that would have gotten their attention!
Jul 18, 2018, 2:12 pm
#5
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We did a timeshare sales presentation on Maui last week too. I don't have all the paperwork with me (I'm on another trip) but I recall the Residence Club is owned by a developer and the sales people are employed by the developer and are not Hyatt employees. I'd look at the fine print in your offer letter or perhaps one of the emails regarding your offer to get the name of the owner.
Jul 18, 2018, 2:12 pm
#6
Join Date: Nov 2011
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I agree, that is quite insensitive and uncalled for. Sounds pretty snarky. (on a perhaps related/unrelated note, when I lived in Hawaii I was surprised at how many 'evangelical fundamental christians' I encountered. Hawaii was the only place I have been where a doctor at a secular clinic 'prayed' over me before a standard outpatient medical procedure and where a taxi driver preached to me for the entire taxi ride. And I've lived most of my life in Oklahoma. It's definitely one of those states with a very diverse political and religious culture despite its national reputation).
I don't know who you reach out too, but why not straight to Hyatt Corporate. The sales manager needs to know how not to be a d**k.
I don't know who you reach out too, but why not straight to Hyatt Corporate. The sales manager needs to know how not to be a d**k.
BTW and FYI, "not to be a d**k" is sexist.
Jul 18, 2018, 2:52 pm
#9
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My husband and I just got back from the Hyatt Residence Club in Maui. We were there on the package that required the sales presentation, which we attended. During the presentation the sales associate explained that the purchase would be deeded property. So we could hold the property as “husband and wife...is that what you call it?” My husband and I are a same-sex married couple.
In hind-sight I should have gotten up and asked for a manager at that time. But we were on vacation and I didn’t. However I do think this needs to be reported so that there is some sensitivity training done for this. Who should I reach out to?
In hind-sight I should have gotten up and asked for a manager at that time. But we were on vacation and I didn’t. However I do think this needs to be reported so that there is some sensitivity training done for this. Who should I reach out to?
Im out of the loop and dont mean any disrespect, but would your husband use those exact words as well when describing the 2 of you," My husband and I" which would mean there are 2 husbands and no wives in the relationship. Or would they say My wife and I? If you both would say My husband and I, is that something every same sex married couple would say.
would it be wrong to mention that theres a church nearby with Sunday noon mass, w/o thinking that most likley there are many folks who are of another religion or no religion at all. Now if the presenter said that as a slight thats a whole different matter meaning he didnt want those who practiced a different religion buying in, or in your case he didnt want any same sex couples.Otherwise according to you he said what you said you were unless there isnt any "wife" in your marriage, and how is anyone to know that?
Jul 18, 2018, 3:20 pm
#10
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" My husband and I .." is what you wrote and " sales associate explained that the purchase would be deeded property. So we could hold the property as “husband and wife..." is what you said the presenter said. I dont get it sorry. I would understand it if he said ... So we could hold the property as male and female..."
Im out of the loop and dont mean any disrespect, but would your husband use those exact words as well when describing the 2 of you," My husband and I" which would mean there are 2 husbands and no wives in the relationship. Or would they say My wife and I? If you both would say My husband and I, is that something every same sex married couple would say.
would it be wrong to mention that theres a church nearby with Sunday noon mass, w/o thinking that most likley there are many folks who are of another religion or no religion at all. Now if the presenter said that as a slight thats a whole different matter meaning he didnt want those who practiced a different religion buying in, or in your case he didnt want any same sex couples.Otherwise according to you he said what you said you were unless there isnt any "wife" in your marriage, and how is anyone to know that?
Im out of the loop and dont mean any disrespect, but would your husband use those exact words as well when describing the 2 of you," My husband and I" which would mean there are 2 husbands and no wives in the relationship. Or would they say My wife and I? If you both would say My husband and I, is that something every same sex married couple would say.
would it be wrong to mention that theres a church nearby with Sunday noon mass, w/o thinking that most likley there are many folks who are of another religion or no religion at all. Now if the presenter said that as a slight thats a whole different matter meaning he didnt want those who practiced a different religion buying in, or in your case he didnt want any same sex couples.Otherwise according to you he said what you said you were unless there isnt any "wife" in your marriage, and how is anyone to know that?
Jul 18, 2018, 4:05 pm
#11
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ive done my share of TSs and the only thing I ever thought a presenter was interested in was for me to buy a unit or 2 so they make their $$$ and wouldnt do or say anything to prevent that from happening. and all I was interested in was staying long enough to be able to get the Gift and getting out of there ASAP
Jul 18, 2018, 4:23 pm
#12
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Between family members and friends, I know well a solid baker's dozen gay and lesbian couples (and through them, of course I have met many more couples). I don't know any same sex couple that in any way refers to themselves as husband and wife. Always as 'husbands' or as 'wives' for same sex male and female couples respectfully. Perhaps some do, but I don't know of any in my sample size. The presenter said "husband and wife.....is that what you call it?". Rolling that around in my head, I can't make it quite sound like it would be anything but some sort of snark. At best, I can make it sound like a sales pitch slip up and a failure to recover in any appropriate way, which still merits some sort of training and correction. The OP reports feeling offended, that is enough evidence to me that says that somehow this should get reported so that the salesperson learns how to represent Hyatt and be more respectful.
Jul 18, 2018, 4:31 pm
#13
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Between family members and friends, I know well a solid baker's dozen gay and lesbian couples (and through them, of course I have met many more couples). I don't know any same sex couple that in any way refers to themselves as husband and wife. Always as 'husbands' or as 'wives' for same sex male and female couples respectfully. Perhaps some do, but I don't know of any in my sample size. The presenter said "husband and wife.....is that what you call it?". Rolling that around in my head, I can't make it quite sound like it would be anything but some sort of snark. At best, I can make it sound like a sales pitch slip up and a failure to recover in any appropriate way, which still merits some sort of training and correction. The OP reports feeling offended, that is enough evidence to me that says that somehow this should get reported so that the salesperson learns how to represent Hyatt and be more respectful.
If a person doesnt ask they cant learn and will remain ignorgant