Can suite upgrade certs be apply to Hyatt House?
Jul 6, 2018, 9:32 am
#1
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Join Date: Feb 2005
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Can suite upgrade certs be apply to Hyatt House?
I have an HH paid stay booked for a King room. Has anyone successfully used a suite upgrade cert at HH?
Jul 6, 2018, 10:36 pm
#3
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I've had free elite upgrades, even to a two bedroom suite from a base room, at HH properties as a Diamond/Glob.
Jul 9, 2018, 12:58 am
#4
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You won't get a Confirmed Upgrade Award to work, but try asking for an upgrade at the front desk. Often I'll ask and they'll say "it's $40 extra for a one bedroom" or something similar, and if I respond that I'm a globalist, they end up giving it for free. YMMV.
Jul 9, 2018, 9:44 am
#5
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
I concur. If there are rooms available, I've generally been upgraded from the base room to a 1 bedroom.
Sep 12, 2018, 8:12 pm
#7
Join Date: Sep 2008
Posts: 7,875
Well, I still don't know if it works. But I did talk to a concierge at length.
She explained that Hyatt Houses technically don't have upgrades. So they should call them and let them know they are applying it and have them block the suite. If you book on points, it will not change on your side.
Whether or not the front desk sees that you are supposed to get a suite depends on which system they check. Apparently there are 2 systems, that in this case will not be the same. One is a reservation that WOH can adjust and the other is the one they use. They are supposed to look at "Reserve" instead.
There is a code WOH uses but the hotel people won't understand, because they don't use such codes.
She explained that Hyatt Houses technically don't have upgrades. So they should call them and let them know they are applying it and have them block the suite. If you book on points, it will not change on your side.
Whether or not the front desk sees that you are supposed to get a suite depends on which system they check. Apparently there are 2 systems, that in this case will not be the same. One is a reservation that WOH can adjust and the other is the one they use. They are supposed to look at "Reserve" instead.
There is a code WOH uses but the hotel people won't understand, because they don't use such codes.
Jan 13, 2020, 9:14 pm
#9
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Jan 13, 2020, 9:30 pm
#11
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Jan 13, 2020, 9:39 pm
#12
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Jan 14, 2020, 6:05 am
#13
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Whenever they changed the official name from "Tier Suite Upgrade" to "Room Upgrade Award" in the T&Cs, the limitation on Hyatt House went away. Now it just says no Ziva/Zilara.
Jan 14, 2020, 7:00 am
#14
Join Date: Aug 2018
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Posts: 204
Even existing HP/HH sometimes had premium level suites that could be worth using a TSU