Extra TSUs earned at 70, 80, 90 etc have same expiration date (issue resolved)
Dec 17, 2017, 9:45 pm
#1
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
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Extra TSUs earned at 70, 80, 90 etc have same expiration date (issue resolved)
Call me naive, but I learned the hard way in August when I hit 60 nights that my new TSUs had an expiration date of August 2018. I clearly missed that with everything else in WOH.
When I hit 70 nights this past week I was offered 10k points or an additional suite upgrade. There were no terms and conditions in the email. I made the assumption that if I picked a TSU, it would be valid for a full year from today's date.
That was clearly very flawed logic on my part. Beware to anyone, my new TSU has an expiration date that matches the date I qualified for Globalist in August.
Just another great feature of WOH 2017.
When I hit 70 nights this past week I was offered 10k points or an additional suite upgrade. There were no terms and conditions in the email. I made the assumption that if I picked a TSU, it would be valid for a full year from today's date.
That was clearly very flawed logic on my part. Beware to anyone, my new TSU has an expiration date that matches the date I qualified for Globalist in August.
Just another great feature of WOH 2017.
Dec 17, 2017, 11:17 pm
#2
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Join Date: Apr 2013
Location: PHX
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Dec 18, 2017, 2:01 am
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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No effing way!!
Without decent promos, Hyatt are going to (maybe) get exactly 60 nights per year out of me going forward, but this data point is truly maddening!
Have you contacted WoH? TSUs are supposed to be valid for one year after being earned. It could just be an IT glitch.
Without decent promos, Hyatt are going to (maybe) get exactly 60 nights per year out of me going forward, but this data point is truly maddening!
Have you contacted WoH? TSUs are supposed to be valid for one year after being earned. It could just be an IT glitch.
Dec 18, 2017, 4:06 am
#4
Join Date: Apr 1999
Location: San Francisco, CA, USA
Programs: Hyatt LT Globalist, Marriot LT Titanium, UA 2.4MM, HH Gold, AS MVPG
Posts: 3,400
Wow - thanks for reporting this. If this is truly the case I’ll be choosing points instead of TSUs. I haven’t made my choice yet for both 70 and 80 nights.
Dec 18, 2017, 5:43 am
#5
Join Date: Jan 2005
Location: Maine
Programs: UA Gold, Hyatt Glob, Marriott Plat, National EE, Hertz PC
Posts: 706
I made the same assumption as you. I crossed 70 nights a month ago and hadn't selected my award because I was assuming it would expire one year from my selection date. It's time to contact WoH to see if this is policy.
Dec 18, 2017, 6:54 am
#6
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I have not yet gotten a chance to call customer service.
In the mobile app, I can clearly see that I have one certificate left that expires in March, and now 5 for August. The app clearly shows when they expire while the desktop website doesn't appear to.
I would also be curious of @World of Hyatt Concierge could clarify the policy formally on this thread for everyone too.
In the mobile app, I can clearly see that I have one certificate left that expires in March, and now 5 for August. The app clearly shows when they expire while the desktop website doesn't appear to.
I would also be curious of @World of Hyatt Concierge could clarify the policy formally on this thread for everyone too.
Dec 18, 2017, 10:19 am
#7
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
After talking to Customer Service, it appears that this is a website display glitch.
One of my TSU's does expire in December. I have asked them to update their website. Yet another poor IT experience caused by Hyatt. I will ask the mods to update the thread title.
One of my TSU's does expire in December. I have asked them to update their website. Yet another poor IT experience caused by Hyatt. I will ask the mods to update the thread title.
Dec 18, 2017, 10:58 am
#8
Join Date: Nov 2006
Location: SLC & NYC
Programs: Diamond Medallion, Delta Million Miler, Hyatt Globalist
Posts: 674
Call me naive, but I learned the hard way in August when I hit 60 nights that my new TSUs had an expiration date of August 2018. I clearly missed that with everything else in WOH.
When I hit 70 nights this past week I was offered 10k points or an additional suite upgrade. There were no terms and conditions in the email. I made the assumption that if I picked a TSU, it would be valid for a full year from today's date.
That was clearly very flawed logic on my part. Beware to anyone, my new TSU has an expiration date that matches the date I qualified for Globalist in August.
Just another great feature of WOH 2017.
When I hit 70 nights this past week I was offered 10k points or an additional suite upgrade. There were no terms and conditions in the email. I made the assumption that if I picked a TSU, it would be valid for a full year from today's date.
That was clearly very flawed logic on my part. Beware to anyone, my new TSU has an expiration date that matches the date I qualified for Globalist in August.
Just another great feature of WOH 2017.
Dec 18, 2017, 11:04 am
#9
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Dec 18, 2017, 11:51 am
#10
Join Date: Nov 2006
Location: SLC & NYC
Programs: Diamond Medallion, Delta Million Miler, Hyatt Globalist
Posts: 674
Dec 18, 2017, 2:53 pm
#11
Moderator, Delta Skymiles and Mileage Run
Original Poster
Join Date: Dec 2009
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Posts: 2,940
Dec 19, 2017, 2:36 am
#12
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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So, in theory you could wait close to 90 days and have a TSU valid for 12 months from that date? Or is it 12 months from the date of your 70th, 80th night?
Dec 19, 2017, 5:33 pm
#13
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Join Date: May 1998
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