Are Grand Hyatts allowed to close lounges due to low occupancy?
Sep 22, 2017, 8:18 am
#16
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I suspect they would return the upgrade if the club is closed for the entire stay and call it a day. Which of course it isn't; my selection of a Hyatt might have been heavily influenced by the lounge access.
Sep 22, 2017, 8:30 am
#17
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The hotel should not be selling club room rates if that is the case.
If it happens after a reservation is made, it would be the hotel's responsibility to contact the guest. In my opinion, the guest should have the option of changing to a lower room rate, a no penalty cancellation (or refund if prepaid), or some other alternative arrangement agreed upon as an acceptable substitute for club access.
If it happens after a reservation is made, it would be the hotel's responsibility to contact the guest. In my opinion, the guest should have the option of changing to a lower room rate, a no penalty cancellation (or refund if prepaid), or some other alternative arrangement agreed upon as an acceptable substitute for club access.
Sep 22, 2017, 9:02 am
#18
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They did not offer a breakfast and just returned the club upgrade. We actually were left holding 3 of those upgrades (worthless now that she's Glob) due to clubs being closed. Part of why I view explorist as an absolutely worthless level. 
Also, since she's made glob she's been test driving Marriott and their lounges are apparently the best she's ever experienced. I'm a Hilton guy and in my experience Hilton lounges are far superior to Hyatt as well.
Also, since she's made glob she's been test driving Marriott and their lounges are apparently the best she's ever experienced. I'm a Hilton guy and in my experience Hilton lounges are far superior to Hyatt as well. Are you sure they are required to offer restaurant breakfast to explorists if the lounge is closed? (I assume a David's wife was using a Club upgrade).
I suspect they would return the upgrade if the club is closed for the entire stay and call it a day. Which of course it isn't; my selection of a Hyatt might have been heavily influenced by the lounge access.
I suspect they would return the upgrade if the club is closed for the entire stay and call it a day. Which of course it isn't; my selection of a Hyatt might have been heavily influenced by the lounge access.
Sep 22, 2017, 9:59 am
#19
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Indeed, I was told about the lounge closing at check in. In my case, I wasn't paying extra for a club level room as I'm a Glob, but the existence of the lounge and their supposed conditions did very much influence my choice of hotel.