CloudCoder

If it's on FT then it needs to observe FT terms and conditions. But since it's on FT then, no, it does not need to abide by FT rules.

ElPresidente

Hyatt rep immediately recognized a card as OLD when I was reading the number. Digits 9-12 identify them as older type.

Found out it was purchased in 2008.

Hyatt's policy is pretty clear though that if not directly purchased from THEM, they are not going to help you. I managed to with persistent callbacks, find out when it was purchased, and when it was redeemed. Without a Hyatt receipt I cannot find out where it was spent.

Cardcash are so far giving me a runaround. "Well it was theoretically in your POSSESSION at the time it was spent so.....". Sending them my Hyatt bills and stay records..... well I guess their argument is I could have checked into some hotel in Paris or whatever using another Hyatt account or none at all, so what does that prove?

Takeway:

Any GC with PIN null or 0000, check balance and spend immediately.

YMMV.

I wouldn't even purchase one direct from Hyatt at this point, too much risk and hassle.

Mary2e

If you're within the 45 day CardCash guarantee, it shouldn't matter if they were in your possession... If they were not, there would be no need for a guarantee.

ElPresidente

Well yeah they are eventually going to process my refund. But first it took a bunch of email go-arounds. Last thing was I had to send a letter to the LEGAL department stating:

I WILL NOT COPY, ALTER, OR MAKE USE OF THESE CARDS.

I've spent far more time investigating this on my own than makes financial sense, because it's enlightening.

I can see how they are in a difficult spot to prove anything if both seller and buyer claim they got ripped off. I guess they can pull the money back from the seller, but what if they fight that? Cardash have no standing to investigate and sort out the facts of the matter. More importantly the manpower to fight over table scraps. The more I think about it, resale of gift cards seems a REALLY tricky business when it comes to refunds.

Mary2e

Most people here stopped purchasing them a while ago when Hyatt started requiring proof of purchase from them before refunding.

steveholt

Cardcash now has new Hyatt gift cards for sale. Are these subject to the same contamination concerns?

Mary2e

Yes. Hyatt won't replace them if you don't buy them directly from them

joecool1885

Just went to unload 1700. 1250 went through no problem, but one $450 card I used was down to $100.15

No help from customer service.

So bizarre. They can tell me when it was used... certainly not lined up with stays on my account.... but they either can't or won't tell me where it was used. So...... they are saying I'm a liar, that I used it. That there is no way it could be used without it in my possession even though it happens all the time to people.

Lame.

I believe I have the receipt from the actual purchase, but don't know if that'll do me any good. Thinking Safeway or Lowes.

Mary2e

I had the actual receipt, but it was from MyPoints when they were being offered as a reward. I don't know if they'll accept a receipt from a 3rd party any longer.

Renard

I too stopped buying Hyatt GCs from resellers and even Hyatt.

What I want to know is how is it that Hyatt hasn’t yet cleaned up this mess? What other retailer of its size has had in recent time such a mess with their gift cards?

It seems other retaileris have largely ‘figured out’ how to deal with GCs. How is it that Hyatt hasn’t yet? It really puts the whole operation in to question. (See second Hyatt hacking in the past two years for more evidence that something is wrong with Hyatt and security)

yevlesh2

reached the right department

VegasGambler

You are buying this with a credit card right?

Complain to the seller. If the seller does nothing, charge back on CC.

yevlesh2

I didn't buy them recently . Redeemed some Chase Amazon Visa points for 10 cards way back in 2016 before they devalued. Still had 4.5 cards left. Anyway, after a lot of bouncing around and HUCA, got someone who is familiar with the problem that these gift cards have and is handling it.