www.hyatt.com - Access Denied
Sep 8, 2017, 1:21 pm
#16
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I had the 'access denied' problem several times yesterday. Using MS Edge (Windows 10).
I cleared my cookies and opened hyatt.com again. No issues, other than had 'access denied' ~4 times when I initially logged onto the website to get hotel quotes. Every time, tossing my cookies fixed the problem.
I was using the free wifi at a major airport so I don't think that this 'access denied' is a data scraping issue, especially since I clicked through the Hyatt website pretty slowly. It's just another Hyatt IT failure.
Sep 9, 2017, 6:03 am
#17
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Conjecture: lots of people looking at hotel websites (due to evacuations from stormy weather). Heavy traffic causes the site to hit capacity limits. Somewhere in their code, someone should have coded HTTP response "503" (service not available) but they screwed up and coded "403" (forbidden) by mistake. Hey, it happens. A super-sharp consultant can help them find (and fix) not just this one boo-boo, but all such boo-boos (of which there are many). I apologize for using technical terms such as screwup and boo-boo.
Sep 9, 2017, 6:37 am
#18
Original Poster
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
Normally I'm a big fan of Hanlon's razor, but in this case I think Hyatt IT have implemented an algo to block scraping/bots - site wide - and it's of the Marvin the Paranoid Android sort.
Try fetching Hyatt's home page using a scripting language and you'll most likely see evidence of it straight away.
Sep 9, 2017, 8:33 am
#19
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
You may be right. They may have _written_ some code to block bots.
But they sure didn't _buy_ a package. I can't think of a single package which will block someone on their first attempt, nor on any attempt when the arrival rate _could_ have been created by a human.
So (even if they wrote their own hack-attack routines) we're back to the Incompetence Theory.
But they sure didn't _buy_ a package. I can't think of a single package which will block someone on their first attempt, nor on any attempt when the arrival rate _could_ have been created by a human.
So (even if they wrote their own hack-attack routines) we're back to the Incompetence Theory.
I don't think we can blame the weather for this.
Normally I'm a big fan of Hanlon's razor, but in this case I think Hyatt IT have implemented an algo to block scraping/bots - site wide - and it's of the Marvin the Paranoid Android sort.
Try fetching Hyatt's home page using a scripting language and you'll most likely see evidence of it straight away.
Normally I'm a big fan of Hanlon's razor, but in this case I think Hyatt IT have implemented an algo to block scraping/bots - site wide - and it's of the Marvin the Paranoid Android sort.
Try fetching Hyatt's home page using a scripting language and you'll most likely see evidence of it straight away.
Sep 9, 2017, 2:26 pm
#20
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I don't think we can blame the weather for this.
Normally I'm a big fan of Hanlon's razor, but in this case I think Hyatt IT have implemented an algo to block scraping/bots - site wide - and it's of the Marvin the Paranoid Android sort.
Try fetching Hyatt's home page using a scripting language and you'll most likely see evidence of it straight away.
Normally I'm a big fan of Hanlon's razor, but in this case I think Hyatt IT have implemented an algo to block scraping/bots - site wide - and it's of the Marvin the Paranoid Android sort.
Try fetching Hyatt's home page using a scripting language and you'll most likely see evidence of it straight away.
Given how they purposely designed their site to subject us all to Roomkey pop-unders, I'm assuming that Access Denied is simply to annoy their best customers and drive away business.
Aug 5, 2018, 2:37 pm
#24
Join Date: May 2009
Location: Houston, TX
Programs: UA Gold | Hilton Diamond, Hyatt Globalist, Marriott Gold
Posts: 94
I haven't experienced this issue in a while, but when I did, the solution that I posted (see below) seemed to help every time!
Aug 7, 2018, 5:05 pm
#25
Join Date: Sep 2008
Posts: 7,876
I don't get the Roomkey for Hyatt, though do for Marriott. I guess Marriott has better spam technology