hyatt website for receipts
Jul 26, 2017, 9:46 am
#1
Original Poster
Join Date: Nov 2006
Location: SLC & NYC
Programs: Diamond Medallion, Delta Million Miler, Hyatt Globalist
Posts: 674
hyatt website for receipts
I'm having some issues with the hyatt website getting receipts for stays so I can file my expense reports. Some stays only show a single day while I was there all week and others don't show up for a week. Is this just something with my account or have others had similar issues?
Jul 26, 2017, 1:16 pm
#3
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I'm having some issues with the hyatt website getting receipts for stays so I can file my expense reports. Some stays only show a single day while I was there all week and others don't show up for a week. Is this just something with my account or have others had similar issues?
Hyatt: If you need a new hard disk to offer true archiving, I'll be happy to buy you one.
Jul 26, 2017, 6:20 pm
#4
Join Date: Jan 2007
Location: CHS
Programs: Lots
Posts: 1,012
Folio retrieval doesn't work on all browsers for me. I am able to retrieve them on Opera, though I think there is a time limit for how far back Hyatt has chosen to make them available.
Hyatt: If you need a new hard disk to offer true archiving, I'll be happy to buy you one.
Hyatt: If you need a new hard disk to offer true archiving, I'll be happy to buy you one.
That being said I've reached the point where it's just easiest to call the hotel and ask for a copy to be emailed - that usually resolves the issue in less than 5 minutes. It's not the ideal way of doing it since I have to interact with an actual human but it has been the easiest of late
Jul 30, 2017, 2:08 pm
#5
Original Poster
Join Date: Nov 2006
Location: SLC & NYC
Programs: Diamond Medallion, Delta Million Miler, Hyatt Globalist
Posts: 674
well shoot, you guys are entirely right. I use chrome all the time but when I used internet exploder it showed the entire receipt. I've been pretty frustrated with Hyatt's website and this is just one more issue. Its also frustrating that the folio's show up 2 to 4 days after I stay. Lately I've been going to the front desk on my way out and having them email me the folio rather than trust I can get it on the site. My work wants me to file expense reports by monday for the prior week and when I check out on a saturday it can be challenging.
Jul 30, 2017, 10:58 pm
#7
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
They could link it to Dropbox, AWS, or any number of other cloud services that know how to make a PDF available.
They devoted lots of resources to migrating from GP to WoH, so yes, they could spend a couple of days getting this right.