mmgm

As a CC holder I received 4 suite upgrades as promised march 1. I just passed 60 nights. Even though the CC benefits page lists additional suite upgrades at 60,70 etc nights they have not posted. Additionally I am being told I will not receive them in spite of the benefit being listed for CC holders.
Has anyone else had the same problem?
Can anyone from Hyatt help?
Thanks

The smallest state

Told by who?

This is troubling. You are the absolute zenith of a customer WoH is trying to attract. 60+ nights by June and a CC.

Aventine

I thought CC holders automatically got the best suite or room available.

mmgm

Subject to availability

mmgm

Since it didn't show up online ( like the free night at 60 nights did) I called the CC desk. That was the reply

The smallest state

I think you should call Hyatt directly, I don't think the CC posts those, the 60 nights threshold is for the WoH member.

PortlySpartacus

Based on the Glob benefits listed here: https://world.hyatt.com/content/gp/e...globalist.html

You should get :
Cat 1-7 free night award, expires in 120 days
4 Suite Upgrade awards, valid for one year

My understanding was that the 4 TSU's would be issued on the date a member hits 60 nights and would expire 1 year from that date. For Glob's, an additional 1 TSU is issued at 70, 80, 90 and 100 nights OR you can select 10K points instead at each increment of 10 night stays.

Are they telling you that you won't get the additional 4 TSU's until next March 1st of 2018?

mmgm

Apparently. Right now all I'm being told is I will not receive any after 60 nights. CC holders automatically receive 4 new ones every March if the are nominated again. It is very confusing and no one seems able/ willing to clarify

RTW1

So that would seem that you get yours on March 1st..... when you "requalify". About the same as a Glob..... just like it was in the past.

antonius66

Well this is an interesting conundrum really. One the one hand, lifetime diamonds get 8 dsu in a year when they hit 60 nights, but cc don't. Cc is a status that is nominated each year and gets 4 dsu when it is earned through nomination. You almost certainly can't get cc without earning diamond, so technically cc holders get their 4 dsu and giving them 4 more would be redundant. So, lt diamonds can get 4 more because they don't have to earn anything each year, whereas cc holders HAVE to hit 60 basically to try to keep cc status. Since lt gives 4 by virtue of just being there, it makes sense they earn extra if they requalify diamond. On the other hand, one could argue that cc is the most valuable customers, so you could give them more dsu? Honestly I think given the cc upgrade to a suite, which I've read is most of the time anyway, the situation is correct how it is. Cc is a super diamond level, and it already gets super benefits even with 4 dsu.

mmgm

So far no indication I would receive additional upgrades at 70, 80, 90 or 100 nights. And I am receiving the same number of upgrades as CC members with only 20 or 30 nights. Doesn't seem right. And not what it says on the CC benefits page.

antonius66

I would definitely think CC holders would and should get the same extra benefits at 70, 80 90 etc, via more points or DSUs. I do not see any reason they would not.

antonius66

If you are LT diamond...then you should get an extra 4 DSU when you hit 60 according to everything I read and was told. You should get 4 each year from LT, then 4 more when you hit 60.

wharvey

Have you reached out to Hyatt directly yet? They manage their program... not the credit card company.

austin_modern

CC doesnt mean credit card in this case... unless Im missing your point.