World of Hyatt - Globalist Breakfast Changes
May 17, 2017, 6:41 am
#61
Join Date: Jul 2010
Location: Between AMS and BRU
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I read the T&C a few times and don't find them to be clear for this case. They do no state the children have to stay in the same room. It's also a bit disappointing since I am a regular at this hotel since many years. They had explicitly allowed this on previous pre-WoH stays...
That you get points for up to 3 rooms, can sometimes apply a DSU/TSU to a second room, or transfer them with GOH are the few exceptions.
WOH has changed nothing in this regard. Just that some properties now have decided to not offer additional benefits they did before (some have also discontinued room service breakfast). But you were never entitled to lounge access or free breakfast for that second or third room.... Most properties are generous when two rooms are booked, but it's a nice gesture... not an entitlement.
Make that 2nd room a GOH and you will know for sure.
May 17, 2017, 12:17 pm
#62
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I read the T&C a few times and don't find them to be clear for this case. They do no state the children have to stay in the same room. It's also a bit disappointing since I am a regular at this hotel since many years. They had explicitly allowed this on previous pre-WoH stays...
May 17, 2017, 1:04 pm
#63
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You're correct. It wasn't mentioned in the high-level Benefits listed on the website, but it is mentioned in the detailed T&C. So GoH it is then. I still find it unnecessarily stingy by the hotel though. Perhaps it's just a new person working there, often these things come down to the individual responding.
May 18, 2017, 4:14 am
#66
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Do the two children have to be minors to qualify for being part of this 2+2 breakfast benefit?
In other words, are adult children excluded? Are the "children" required to be the children of the loyalty program member entitled to the 2+2 benefit?
If so, are the hotels going to start asking to see proof of relationship and proof of age for those additional guests in the room?
Hyatt could have had the benefit set up for to be applicable up to the number of guests in a room based on room occupancy, but Hyatt decided to make this more complicated than it needed to be -- all to be cheap.
In other words, are adult children excluded? Are the "children" required to be the children of the loyalty program member entitled to the 2+2 benefit?
If so, are the hotels going to start asking to see proof of relationship and proof of age for those additional guests in the room?
Hyatt could have had the benefit set up for to be applicable up to the number of guests in a room based on room occupancy, but Hyatt decided to make this more complicated than it needed to be -- all to be cheap.
May 18, 2017, 7:39 am
#67
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I don't read the rule as saying "your children" so the relationship doesn't matter. It could be your own kid and his/her friend or two kids you're mentoring.
Also, I would interpret children as being at or below the age for which the hotel defines guests as children. It depends on the location and could be 12 in some places, perhaps 18 at other locations.
Also, I would interpret children as being at or below the age for which the hotel defines guests as children. It depends on the location and could be 12 in some places, perhaps 18 at other locations.
May 18, 2017, 1:09 pm
#68
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I don't read the rule as saying "your children" so the relationship doesn't matter. It could be your own kid and his/her friend or two kids you're mentoring.
Also, I would interpret children as being at or below the age for which the hotel defines guests as children. It depends on the location and could be 12 in some places, perhaps 18 at other locations.
Also, I would interpret children as being at or below the age for which the hotel defines guests as children. It depends on the location and could be 12 in some places, perhaps 18 at other locations.
May 18, 2017, 1:37 pm
#69
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
In my opinion they are as clear as they can be....... only when you want to push the benefit will you be making interpretations that aren't justified. Occupants in a second room, children or others, were never eligable for a free breakfast or lounge access. Even when lots of properties chose to extend them.
The definition of what is considered a child is country/property dependent, and that is also refected here. Just as it is when determining max room occupancy. And nobody cares whos children they are, just that they are registered as guests in the room.
But I'm sure we will soon end up with something like "limited to the registered guests in the room, maximum 2".
The definition of what is considered a child is country/property dependent, and that is also refected here. Just as it is when determining max room occupancy. And nobody cares whos children they are, just that they are registered as guests in the room.
But I'm sure we will soon end up with something like "limited to the registered guests in the room, maximum 2".
May 18, 2017, 6:19 pm
#70
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In my opinion they are as clear as they can be....... only when you want to push the benefit will you be making interpretations that aren't justified. Occupants in a second room, children or others, were never eligable for a free breakfast or lounge access. Even when lots of properties chose to extend them.
The definition of what is considered a child is country/property dependent, and that is also refected here. Just as it is when determining max room occupancy. And nobody cares whos children they are, just that they are registered as guests in the room.
But I'm sure we will soon end up with something like "limited to the registered guests in the room, maximum 2".
The definition of what is considered a child is country/property dependent, and that is also refected here. Just as it is when determining max room occupancy. And nobody cares whos children they are, just that they are registered as guests in the room.
But I'm sure we will soon end up with something like "limited to the registered guests in the room, maximum 2".
I suspect that the definition of children (age range) varies by location because of how occupants are defined in the local fire code that gives occupancy limits. There are also some local norms regarding the age at which kids no longer share rooms with parents or can no longer expect to stay in a hotel for free or to eat for free when staying in a hotel with parents.
Jul 12, 2017, 5:11 pm
#71
Join Date: Jan 2009
Posts: 1
Hyatt North Richardson - Grat not included as a breakfast benefit
I recently saw my bill had a charge of 10.74 so I called and they stated that gratuity is no longer included as a breakfast benefit. The breakfast for 2 was $30.00 and they added a tip of 33% for the gratuity. I told the person to have the manager call me because that is not what I read the new WoH program benefits stated. I told the guy on the phone, is hyatt changing the rules every month? He stated it is just another change in their program. I did write an email to Hyatt to provide the latest rules. I hate surprises on my bill after I leave. And who tips 33%?
Jul 12, 2017, 5:51 pm
#73
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I recently saw my bill had a charge of 10.74 so I called and they stated that gratuity is no longer included as a breakfast benefit. The breakfast for 2 was $30.00 and they added a tip of 33% for the gratuity. I told the person to have the manager call me because that is not what I read the new WoH program benefits stated. I told the guy on the phone, is hyatt changing the rules every month? He stated it is just another change in their program. I did write an email to Hyatt to provide the latest rules. I hate surprises on my bill after I leave. And who tips 33%?
Where are the WoH Concierges here to clarify the rules?
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Jul 12, 2017, 6:07 pm
#74
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Jul 12, 2017, 6:25 pm
#75
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I recently saw my bill had a charge of 10.74 so I called and they stated that gratuity is no longer included as a breakfast benefit. The breakfast for 2 was $30.00 and they added a tip of 33% for the gratuity. I told the person to have the manager call me because that is not what I read the new WoH program benefits stated. I told the guy on the phone, is hyatt changing the rules every month? He stated it is just another change in their program. I did write an email to Hyatt to provide the latest rules. I hate surprises on my bill after I leave. And who tips 33%?
Globalists will receive daily complimentary full breakfast (which includes one entrée or standard breakfast buffet, juice, and coffee, as well as tax, gratuity and service charges) for each registered guest in the room, up to a maximum of two (2) adults and two (2) children.
There is nothing to clarify. Property is flat out wrong.