Eligible Spend - how is it calculated?
Jun 29, 2016, 6:50 am
#1
Original Poster
Join Date: Jan 2016
Location: NY Metro
Programs: Hyatt GP Diamond
Posts: 242
Eligible Spend - how is it calculated?
Does anyone know how the "Eligible Spend" is calculated? (You can find this figure under the "Gold Passport Summary" on the lower left of your bill.
Sometimes it's as simple as the base room rate (not including taxes/fees), other times it seems it's a percentage or combination of room rate plus any incidentals such as dining or spa services. HGP Points earned is a multiple of this number.
Also - what is the "Redemption Eligible" figure used for and how is that determined?
Sometimes it's as simple as the base room rate (not including taxes/fees), other times it seems it's a percentage or combination of room rate plus any incidentals such as dining or spa services. HGP Points earned is a multiple of this number.
Also - what is the "Redemption Eligible" figure used for and how is that determined?
Jun 29, 2016, 9:49 am
#2
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
My understanding is any charge to the room, except taxes, and without 3rd party providers (e.g. Gift Shop charges to the room, Valet Parking if operated by another company, etc)
Did not find a clear description in the T&C's though.
Did not find a clear description in the T&C's though.
Jun 29, 2016, 11:59 am
#5
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
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Jun 29, 2016, 1:08 pm
#6
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
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Jun 29, 2016, 7:32 pm
#7
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Many properties do award points and would be foolish not to do so unless prohibited by law, as it would affect their bottom line.
Jun 29, 2016, 7:38 pm
#8
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You didn't quote the full terms: "Hyatt Gold Passport points will not be awarded on alcoholic beverage purchases in certain jurisdictions/countries."
Many properties do award points and would be foolish not to do so unless prohibited by law, as it would affect their bottom line.
Many properties do award points and would be foolish not to do so unless prohibited by law, as it would affect their bottom line.
Spa services are also often done through a third party provider.
Jun 30, 2016, 7:02 am
#9
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I've been pondering on this myself in recent weeks.
GH Bangkok awards points on the 10% service charge on room rates but GH Tokyo doesn't.
Today I've had interesting discoveries at the Bakery at GH Bangkok. Keen to top up my points to achieve a certain threshold, some items of pastry award points whereas others do not. And at times the eligible spend is zero when charged to the room, whereas the full bill earns full points when it is paid there and then as part of "hotel dining". Very confusing.
GH Bangkok awards points on the 10% service charge on room rates but GH Tokyo doesn't.
Today I've had interesting discoveries at the Bakery at GH Bangkok. Keen to top up my points to achieve a certain threshold, some items of pastry award points whereas others do not. And at times the eligible spend is zero when charged to the room, whereas the full bill earns full points when it is paid there and then as part of "hotel dining". Very confusing.
Jun 30, 2016, 7:56 am
#10
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I've been pondering on this myself in recent weeks.
GH Bangkok awards points on the 10% service charge on room rates but GH Tokyo doesn't.
Today I've had interesting discoveries at the Bakery at GH Bangkok. Keen to top up my points to achieve a certain threshold, some items of pastry award points whereas others do not. And at times the eligible spend is zero when charged to the room, whereas the full bill earns full points when it is paid there and then as part of "hotel dining". Very confusing.
GH Bangkok awards points on the 10% service charge on room rates but GH Tokyo doesn't.
Today I've had interesting discoveries at the Bakery at GH Bangkok. Keen to top up my points to achieve a certain threshold, some items of pastry award points whereas others do not. And at times the eligible spend is zero when charged to the room, whereas the full bill earns full points when it is paid there and then as part of "hotel dining". Very confusing.
Jun 30, 2016, 11:21 am
#11
Join Date: Jan 2012
Location: Osaka
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Jun 30, 2016, 8:24 pm
#12
Join Date: May 2009
Location: Democratic People's Republic of Victoria
Programs: First Time Flyer
Posts: 833
I too have often wondered this.
Not too sure what the method to the madness is. For me it's complicated because most of my stays are outside the US, hence FX also plays a part, and the rates Hyatt use seem to be different than the daily spot rate.
Not too sure what the method to the madness is. For me it's complicated because most of my stays are outside the US, hence FX also plays a part, and the rates Hyatt use seem to be different than the daily spot rate.
Jul 6, 2016, 5:34 pm
#13
Join Date: Jan 2009
Location: Texas
Programs: Hyatt Lifetime Globalist
Posts: 454
I have to check this number after each stay as I have been having issues with the correct number of points posting if I stay at a hotel with a Diamond breakfast benefit that I use. I have a hard time believing that this is just happening to me but if I use the Diamond breakfast benefit (charges are put towards my room and then adjusted off), the number there is always $1-2 lower than actual per night.
No one else is seeing this issue? Has been happening to me for 2 years and I have to get Hyatt to manually correct after each stay.
No one else is seeing this issue? Has been happening to me for 2 years and I have to get Hyatt to manually correct after each stay.
Jul 6, 2016, 6:22 pm
#14
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
... if I use the Diamond breakfast benefit (charges are put towards my room and then adjusted off), the number there is always $1-2 lower than actual per night.
No one else is seeing this issue? Has been happening to me for 2 years and I have to get Hyatt to manually correct after each stay.
No one else is seeing this issue? Has been happening to me for 2 years and I have to get Hyatt to manually correct after each stay.
You contact Hyatt to correct point shortages on $1?
Jul 6, 2016, 7:46 pm
#15
Join Date: Jan 2009
Location: Texas
Programs: Hyatt Lifetime Globalist
Posts: 454
At 75 nights per year, over multiple years, yes. The point for me is not the dollar amount, it is that it is consistently wrong on each stay and could be affecting others as well. This is Flyertalk so of course any variance would be important!