Applied DSU to a C+P without points, is this an error?
Feb 28, 2016, 10:32 pm
#1
Original Poster
Join Date: Sep 2011
Posts: 237
Applied DSU to a C+P without points, is this an error?
I was able to use my two remaining DSUs to a future stays without enough points in my account.
Currently I have 10,000 points but needed 50,000 points to do a C+P in November, so I called GP and asked the agent if I could book C+P without out points and apply the DSU. She said as a Diamond member, she can do that.
I got confirmation for the two dates and email shows Park Suite for the selected dates. She reminded me I should have the points in my account by November 1st. (stay is late Nov during Thanksgiving).
My questions is...
Is this a known practice? Was this done by error? The agent said, let's try it and it went through.
If it's an error I would rather transfer UR points and have the points in my account and not waste my two DSUs that will expire after tomorrow.
(If this is legit, I would rather not transfer my precious UR points and get points through future stays and Hyatt credit card spends).
Currently I have 10,000 points but needed 50,000 points to do a C+P in November, so I called GP and asked the agent if I could book C+P without out points and apply the DSU. She said as a Diamond member, she can do that.
I got confirmation for the two dates and email shows Park Suite for the selected dates. She reminded me I should have the points in my account by November 1st. (stay is late Nov during Thanksgiving).
My questions is...
Is this a known practice? Was this done by error? The agent said, let's try it and it went through.
If it's an error I would rather transfer UR points and have the points in my account and not waste my two DSUs that will expire after tomorrow.
(If this is legit, I would rather not transfer my precious UR points and get points through future stays and Hyatt credit card spends).
Feb 28, 2016, 11:41 pm
#3
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
It could be an error. I tried booking a C+P+DSU without enough points and the agent booked me something, but it actually ended up being revenue rate plush points suite upgrade. I reached out to the rep here who told me
"Points + cash rates require the points value to be in the account, however, standard points options and suite upgrades do not"
So, double check because I was unable to do so (but the phone rep booked me something else mistakenly).
Fdw
"Points + cash rates require the points value to be in the account, however, standard points options and suite upgrades do not"
So, double check because I was unable to do so (but the phone rep booked me something else mistakenly).
Fdw
Feb 29, 2016, 3:09 am
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Feb 29, 2016, 3:16 am
#5
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Feb 29, 2016, 4:07 am
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
I was able to use my two remaining DSUs to a future stays without enough points in my account.
Currently I have 10,000 points but needed 50,000 points to do a C+P in November, so I called GP and asked the agent if I could book C+P without out points and apply the DSU. She said as a Diamond member, she can do that.
Currently I have 10,000 points but needed 50,000 points to do a C+P in November, so I called GP and asked the agent if I could book C+P without out points and apply the DSU. She said as a Diamond member, she can do that.
Feb 29, 2016, 7:14 am
#7
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
Update: contacted Twitter Hyatt Concierge, and they said that Diamonds can indeed book P+C and full points awards ahead of actually earning the points.
Mar 1, 2016, 12:00 am
#9
Join Date: Mar 2014
Posts: 263
Just another data point. I booked a C+P stay for the fall tonight and applied my last 2015 DSU. Didn't have enough points (would've transferred in from UR), but agent proactively offered that I could make the reservations as a Diamond without the points.
I pressed "our you sure, I thought that was just pure point stays..", to which he assured me it could be done. I have an email confirmation of it all and verified it's all in order, so it can be done...
I pressed "our you sure, I thought that was just pure point stays..", to which he assured me it could be done. I have an email confirmation of it all and verified it's all in order, so it can be done...