Award Bookings Non Refundable?
Nov 14, 2015, 10:31 am
#1
Original Poster
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
Award Bookings Non Refundable?
I hadn't seen this before, but I was booking an Award stay for 3 nights in May, and it said "non refundable"
I called the Diamond line and was told, "my points would be refunded and I would be charged the per night cash price"
I honestly don't think I've ever seen this
Is this true and correct from others experiences with "non-refundable Award trave" with Hyatt?
Thanks
I called the Diamond line and was told, "my points would be refunded and I would be charged the per night cash price"
I honestly don't think I've ever seen this
Is this true and correct from others experiences with "non-refundable Award trave" with Hyatt?
Thanks
Nov 14, 2015, 10:37 am
#2
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Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
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Can you provide city/dates? Could there be a special event happening at the same time?
I've seen almost identical verbiage associated w award stays near San Fran during Super Bowl week. And for special events, that's understandable.
I've seen almost identical verbiage associated w award stays near San Fran during Super Bowl week. And for special events, that's understandable.
Nov 14, 2015, 1:57 pm
#3
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Not normally the case - but does happen for special events.
Nov 14, 2015, 2:12 pm
#4
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,131
I have that problem with Nice, France -- the first three nights are on a reasonable 2-week cancelation-- but if I add the 4th night so need (a Tuesday) They change everything to be non-refundable -- saying there is an event in town
So, for my 4th night I'm moving over to the SPG on points
So, for my 4th night I'm moving over to the SPG on points
Nov 15, 2015, 4:29 pm
#5
Original Poster
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
I just found it very weird. Super Bowl yes. There shouldn't be any award stays even close to Santa Clara. That's literally a "once in a year" special event. I noticed none of mt Spring Trainning awards stay are NOT non refundable. That would fall in more of a "special event" category than my city/one day event, even though booking 3 days. Was just curious. Seems like if it's " non refundable award booking", which doesn't really seem reasonable, keep the points, not charge daily rate. Daily rate changes so often, so it really could be any $ dollar. Seems like a bad situation to charge $.
Nov 15, 2015, 5:45 pm
#6
Join Date: Jan 2013
Location: Chicago
Posts: 425
I just found it very weird. Super Bowl yes. There shouldn't be any award stays even close to Santa Clara. That's literally a "once in a year" special event. I noticed none of mt Spring Trainning awards stay are NOT non refundable. That would fall in more of a "special event" category than my city/one day event, even though booking 3 days. Was just curious. Seems like if it's " non refundable award booking", which doesn't really seem reasonable, keep the points, not charge daily rate. Daily rate changes so often, so it really could be any $ dollar. Seems like a bad situation to charge $.
Really? You think that spring training is a bigger event than the Superbowl? Nobody even watches baseball. Attendance and viewership have been in a rapid decline for the last several years.
Last edited by Andrea Waters; Nov 15, 2015 at 6:15 pm
Nov 15, 2015, 5:57 pm
#7
Original Poster
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
Super Bowl >>>>>>>.pretty much any other event on earth as far as viewers >>>>>>>>>>Spring training pricey hotel rooms. Peeps love the SUN in March >>>>>>>>>>>> one day "special event" for my may booking. Gotta read correctly But thanks for the decline of baseball viewership knowledge. You should start a blog for "NEW and up to the minute info"
Last edited by creativeguess1; Nov 15, 2015 at 6:08 pm
Nov 16, 2015, 4:41 am
#8
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Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
I just found it very weird. Super Bowl yes. There shouldn't be any award stays even close to Santa Clara. That's literally a "once in a year" special event. I noticed none of mt Spring Trainning awards stay are NOT non refundable. That would fall in more of a "special event" category than my city/one day event, even though booking 3 days. Was just curious. Seems like if it's " non refundable award booking", which doesn't really seem reasonable, keep the points, not charge daily rate. Daily rate changes so often, so it really could be any $ dollar. Seems like a bad situation to charge $.
May 3, 2016, 12:26 pm
#9
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Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
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Looking to make a booking at the HC Park City over the New Year's Period. Looks like this non-refundable issue is in play (which isn't surprising if they are allowed to do it 2x a year and this is Park City during the Winter Holiday time period).
Also says they are going to charge my CC for 2 nights. I assume that's not going to happen since this is a points stay but if in fact I push the button I am committing my 30k points to the stay so can't change plans at all?
These are rate rules:
Rate Rules
Redeem Points
Terms And Conditions
Cancellation policy
Non Refundable/Full Prepayment/No Changes
Also says they are going to charge my CC for 2 nights. I assume that's not going to happen since this is a points stay but if in fact I push the button I am committing my 30k points to the stay so can't change plans at all?
These are rate rules:
Rate Rules
Redeem Points
Terms And Conditions
Cancellation policy
Non Refundable/Full Prepayment/No Changes
May 4, 2016, 12:44 am
#10
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
When making an award booking and being a no-show the hotel can also charge you for the cash rate. So be aware that when an award is non-refundable you might be liable for more than just those points when you would need to cancel.
May 5, 2016, 9:13 am
#11
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Just in case they do actually charge your card, I would put it on something like Chase Sapphire, which offers cancellation coverage.
May 5, 2016, 2:04 pm
#12
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Good call - I'll put it on the CSP
May 6, 2016, 8:33 am
#13
Join Date: Aug 2014
Posts: 1,303
I no you are just the messenger but the hotel doing that makes no sense? They aren't losing any more revenue by you not showing up, in fact, it's less work as they do not have to clean the room. Am I missing something?
May 6, 2016, 8:39 am
#14
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They have an opportunity to make more money, so they take it. That's the American way.
May 8, 2016, 9:52 am
#15
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Non-refundable C&P?
Here's something I've never seen before. Manchester GH in San Diego, P&C for May 20/21, the rate rules say:
HYATT GOLD PASSPORT POINTS PLUS CASH AWARD - Standard guarantee/cancel policy applies
Except then it goes on to say:
Cancellation of this reservation is subject to the hotel cancellation policy.
Non Refundable/Full Prepayment/No Changes
Anyone ever seen something like this?
While it is "Taco Fest" weekend (
) not aware of any major event that would justify a harsh cancel policy.
HYATT GOLD PASSPORT POINTS PLUS CASH AWARD - Standard guarantee/cancel policy applies
Except then it goes on to say:
Cancellation of this reservation is subject to the hotel cancellation policy.
Non Refundable/Full Prepayment/No Changes
Anyone ever seen something like this?
While it is "Taco Fest" weekend (
) not aware of any major event that would justify a harsh cancel policy.