JackE

My last two (if not more) restaurant dines have generated zero GP points, so I've given up factoring that in when deciding where to eat.

How about in-room dining -- does that consistently post across properties or is it also hit and miss?

Thanks for any info.

wrxmom

Mine have counted (both restaurant and in-room).

Aventine

You should have gotten points regardless. If you have your receipts then definitely try to claim them from GP.

peteropny

In room dining implies you are actually staying at the hotel, so for the most part, you should get the points unless the food service (restaurant) is leased out - my usual example is Ruth Chris at the GH Seattle - then I don't think you'd get points since the charge is paid out to a third party. In room dining should be on the room folio anyways, so you'd earn points automatically.

Dining without staying on property - you are entitled to points unless the restaurant is leased out but as I pointed out above, many servers at many properties don't know what to do, but CS will manually post it for you if you have the receipt to prove you dined - I always keep my credit card receipt and actually write down the F&B cost pre-tax on it since I'm quite certain that I'll have to submit it. But you're right to not let earning points be a factor since most hotel restaurants aren't that great and fairly expensive for what you get since it's geared towards convenience for hotel guests.

JackE

Sorry I wasn't clear. The dines that didn't post were part of a stay. The CHARGES had no trouble posting to my folio, LOL. I've never had a non-stay dine post, so I not only don't expect that, I'd be surprised if it did.

I recently made a reservation where I almost used the Double-Your-Points rate until I realized that I couldn't even count on getting incidental base points, much less the bonus on them.

peteropny

What property was it, if it's a non-leased restaurant (hotel owned and operated), it could be a coding error, call CS to get the points.

MSPeconomist

Why not also ask the server for an itemized bill? IIRC you can't earn points on alcohol purchases in some states.

JackE

As a guest, Santa Clara and Santa Rosa. As a non-guest, Santa Barbara.

Maybe they've programmed a point-block for any city with Santa.

Aventine

Have you reached out to Gold Passport?

CloudCoder

You can easily look up your stay history online. For each stay, you can retrieve the details (a quick summary of the points) or the actual hotel bill. The hotel bill includes a number (in the lower left corner) for "eligible spend". Sometimes it can be confusing. For example, taxes are not eligible for points.

If you dine in the hotel's restaurant, it should earn points.

Please do contact HGP by any convenient method. It's hard to top the convenience of sending a PM to "Gold Passport Concierge" here on Flyertalk.

CloudCoder

Here's the list of participating hotels where you can earn points from dining (even if you aren't a hotel guest):

http://www.hyatt.com/gp/en/offers/pon-promo.jsp

FWIW, all 3 of your locations are on the list. You should receive points for dining ... whether or not you're a hotel guest.