Money stolen under baggage storage - what should I do?
May 28, 2015, 1:12 pm
#31
Join Date: Nov 2010
Location: Planet Earth
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Which I agree with.
I would like to see how long this rule lasts in your hotel.
Last edited by DHalltheway; May 28, 2015 at 1:23 pm
May 28, 2015, 3:03 pm
#32
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,212
While that may be how lower end hotels manage these situations, Park Hyatts and Ritz Carltons empower their staff to fix the situation promptly.
I recall at the PH SYD the maid accidentally spilt bleach on a guest's fur coat heading to the opera. The head concierge took the guest to David Jones (Department store) and bought whichever fur coat she choose before taking her and her husband to the Sydney Opera House in the hotel car.
I recall at the PH SYD the maid accidentally spilt bleach on a guest's fur coat heading to the opera. The head concierge took the guest to David Jones (Department store) and bought whichever fur coat she choose before taking her and her husband to the Sydney Opera House in the hotel car.
Still a far cry from someone claiming that money was stolen from their luggage.
May 28, 2015, 10:01 pm
#33
Join Date: Jul 2008
Location: NYC
Programs: AA EXP, SPG Plat, Marriott Silver, HH Gold
Posts: 797
I accidentally left my safe open with cash, cards and valuables inside. While cleaning, the housekeeper noticed it and immediately notified management, who immediately notified me. Made me realize and feel badly for hotel staff since it appears that false accusations are not uncommon. This is not an accusation that OP is making false claim.
May 28, 2015, 11:31 pm
#34
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Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
I once left for the airport from without checking the safe, where I'd left my passport and a pouch with all my various foreign currency and some credit cards. (This is in China). The hotel called me while I was enroute, informed me of the situation, and sent a staff member to personally deliver the items to me so I could take my flight. They had carefully itemized everything down to the Hong Kong cent. Everything was there. It would have been very easy to steal the cash (at least $200-300 worth), but the housekeeping staff was beyond reproach here.
May 31, 2015, 8:25 am
#35
Original Poster
Join Date: May 2015
Posts: 3
By the way, just to bring closure to this thread:
The GP concierge was very responsive and brought the matter to the attention of the executive management at the hotel and I was quickly given a thorough report of the investigation. (Thanks!)
I'm convinced that they've done what was within their means to investigate and that there was no strong evidence to pinpoint a member of the staff behind this. Even if it was perpetrated by someone employed by the hotel, I feel that the fault lies with an individual and not the hotel or chain on a whole.
They did offer a token of compensation for how the initial report was neglected, which was very kind of them. I think my wife got away pretty lucky with this.
Moral of the story: It's very difficult to pursue missing cash, safeguard your cash and check your belongings every time it changes hands, not until it's too late for a police report at the scene; GP concierge service is stellar.
The GP concierge was very responsive and brought the matter to the attention of the executive management at the hotel and I was quickly given a thorough report of the investigation. (Thanks!)
I'm convinced that they've done what was within their means to investigate and that there was no strong evidence to pinpoint a member of the staff behind this. Even if it was perpetrated by someone employed by the hotel, I feel that the fault lies with an individual and not the hotel or chain on a whole.
They did offer a token of compensation for how the initial report was neglected, which was very kind of them. I think my wife got away pretty lucky with this.
Moral of the story: It's very difficult to pursue missing cash, safeguard your cash and check your belongings every time it changes hands, not until it's too late for a police report at the scene; GP concierge service is stellar.