Giving Thanks to the Hyatt Reps here
Nov 25, 2014, 3:02 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Giving Thanks to the Hyatt Reps here
So, it's really a coincidence that I'm posting this just before the Thanksgiving holiday, but I wanted to publicly thank the official Hyatt reps on this board. That includes the multiple folks who staff the Gold Passport Concierge handle, ToddHyattGoldPassport who has been so helpful on the gift card thread, and anyone else I may have missed.
I'm 4-months-new to Hyatt and to this sub-forum, and the reps here have been the biggest surprise for me. The "Lurker" over on the Starwood board gets all the accolades - and those are deserved - but you never hear about the Hyatt reps outside this board. Yet I've reached out to them 3 times, and each time my concerns were handled quickly and flawlessly. Most recently, I PM'ed over the weekend for missing bonus points from multiple types of bonuses from multiple stays, and within a couple of hours, the missing points were all correctly in my account, despite it being a Sunday morning.
So thanks, and keep up the good work... and have a great Holiday weekend!
I'm 4-months-new to Hyatt and to this sub-forum, and the reps here have been the biggest surprise for me. The "Lurker" over on the Starwood board gets all the accolades - and those are deserved - but you never hear about the Hyatt reps outside this board. Yet I've reached out to them 3 times, and each time my concerns were handled quickly and flawlessly. Most recently, I PM'ed over the weekend for missing bonus points from multiple types of bonuses from multiple stays, and within a couple of hours, the missing points were all correctly in my account, despite it being a Sunday morning.
So thanks, and keep up the good work... and have a great Holiday weekend!
Nov 25, 2014, 3:12 pm
#2
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
I agree. The Flyertalk reps are fantastic. I don't even bother contacting my personal rep because and I get quick and accurate responses here. Keep up the good work!
Nov 26, 2014, 6:44 am
#3
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
So, it's really a coincidence that I'm posting this just before the Thanksgiving holiday, but I wanted to publicly thank the official Hyatt reps on this board. That includes the multiple folks who staff the Gold Passport Concierge handle, ToddHyattGoldPassport who has been so helpful on the gift card thread, and anyone else I may have missed.
I'm 4-months-new to Hyatt and to this sub-forum, and the reps here have been the biggest surprise for me. The "Lurker" over on the Starwood board gets all the accolades - and those are deserved - but you never hear about the Hyatt reps outside this board. Yet I've reached out to them 3 times, and each time my concerns were handled quickly and flawlessly. Most recently, I PM'ed over the weekend for missing bonus points from multiple types of bonuses from multiple stays, and within a couple of hours, the missing points were all correctly in my account, despite it being a Sunday morning.
So thanks, and keep up the good work... and have a great Holiday weekend!
I'm 4-months-new to Hyatt and to this sub-forum, and the reps here have been the biggest surprise for me. The "Lurker" over on the Starwood board gets all the accolades - and those are deserved - but you never hear about the Hyatt reps outside this board. Yet I've reached out to them 3 times, and each time my concerns were handled quickly and flawlessly. Most recently, I PM'ed over the weekend for missing bonus points from multiple types of bonuses from multiple stays, and within a couple of hours, the missing points were all correctly in my account, despite it being a Sunday morning.
So thanks, and keep up the good work... and have a great Holiday weekend!
+1
Nov 26, 2014, 8:31 am
#5
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Thanks to Evan V who added this Fall's promo after I sent PM to GP Concierge. It was hassle free and I did not need to call CSR. They are great and would say the GP FT team is as good as the SPG Lurkers!^^
Nov 27, 2014, 8:41 am
#13
Company Representative - Gold Passport by Hyatt
Join Date: Jun 2011
Posts: 42
Dear Flyertalkers,
Thank you very much for your kind words. Your feedback is always appreciated, and I'm thrilled to hear about your positive experiences interacting with our Gold Passport Concierge.
Please don't hesitate to reach out any time with your thoughts, comments and suggestions. We can only get better through truly listening to our guests and better understanding how to meet your travel needs.
I wish you and your families a warm and wonderful Thanksgiving holiday.
With my best personal regards,
Jeff
Thank you very much for your kind words. Your feedback is always appreciated, and I'm thrilled to hear about your positive experiences interacting with our Gold Passport Concierge.
Please don't hesitate to reach out any time with your thoughts, comments and suggestions. We can only get better through truly listening to our guests and better understanding how to meet your travel needs.
I wish you and your families a warm and wonderful Thanksgiving holiday.
With my best personal regards,
Jeff
Nov 27, 2014, 6:11 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,436
HyattConcierge on Twitter got back to me on an issue in five minutes on Thanksgiving Evening. Granted, the person doing it was probably in India, but still... ^