My Hyatt Concierge
Dec 6, 2014, 6:22 am
#92
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Dear FlyerTalkers,
Let me chime in briefly and attempt to bring clarity to the outstanding questions on My Hyatt Concierge.
You can think of My Hyatt Concierge as Personal Line 2.0. It’s a natural and strategic evolution of the existing Personal Line program. That being said, it truly is a beta test. Therefore, we have not transitioned Hyatt Gold Passport members from one program to the other, nor have we invited all customers to participate. Our goal is to start small, gather feedback and iterate quickly. We want our members to shape the program to make it most effective for them. Ultimately, we believe that this approach will create a better product, which is more responsive to our members’ needs.
If you have any additional questions, please let us know. In the meantime, please keep the feedback coming. It’s truly the best way that we know to improve and better serve your needs.
All my best,
Jeff
Let me chime in briefly and attempt to bring clarity to the outstanding questions on My Hyatt Concierge.
You can think of My Hyatt Concierge as Personal Line 2.0. It’s a natural and strategic evolution of the existing Personal Line program. That being said, it truly is a beta test. Therefore, we have not transitioned Hyatt Gold Passport members from one program to the other, nor have we invited all customers to participate. Our goal is to start small, gather feedback and iterate quickly. We want our members to shape the program to make it most effective for them. Ultimately, we believe that this approach will create a better product, which is more responsive to our members’ needs.
If you have any additional questions, please let us know. In the meantime, please keep the feedback coming. It’s truly the best way that we know to improve and better serve your needs.
All my best,
Jeff
Jeff,
It's just another reason why I remain loyal to the Hyatt brand. Averaging 100K + a year on business it just makes my life so much easier!
Thank you.
Dec 13, 2014, 5:23 pm
#93
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Then Kudo's to Danny my Hyatt Concierge he has done a fantastic job each time I call which is mostly to iron something out.
Its the very quiet way Hyatt is going about their business keeping us loyal!
Thank you Hyatt !
Dec 13, 2014, 11:39 pm
#94
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
I was assigned a "My Hyatt Concierge".. never used it.
I have this and more much happen to me when I travel... you don't need a "My Hyatt Concierge to make things happen.
At many hotels I stay at the GM, Front Office Managers have given me their cell phone numbers.. call or text before you arrive we will take care of you. At one Park Hyatt the chef has offered to make anything I want and seldom am I charged for the wine I consume, now that is hospitality.
I have this and more much happen to me when I travel... you don't need a "My Hyatt Concierge to make things happen.
At many hotels I stay at the GM, Front Office Managers have given me their cell phone numbers.. call or text before you arrive we will take care of you. At one Park Hyatt the chef has offered to make anything I want and seldom am I charged for the wine I consume, now that is hospitality. I do have to add a few more things first when I checked into Dubai GH while checking in the Guest Services person came over and introduced herself checking to make sure we got a nice room and also said my NYT would be delivered to my room each morning! And so it was there and PHV. She explained to me that Hyatt was compiling our likes so that each time we make a reservation that is brought up to the hotel!
Then Kudo's to Danny my Hyatt Concierge he has done a fantastic job each time I call which is mostly to iron something out.
Its the very quiet way Hyatt is going about their business keeping us loyal!
Thank you Hyatt !
Then Kudo's to Danny my Hyatt Concierge he has done a fantastic job each time I call which is mostly to iron something out.
Its the very quiet way Hyatt is going about their business keeping us loyal!
Thank you Hyatt !
Last edited by Radiant Flyer; Dec 14, 2014 at 12:11 am
Dec 14, 2014, 8:52 am
#95
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
I was assigned a "My Hyatt Concierge".. never used it.
I have this and more much happen to me when I travel... you don't need a "My Hyatt Concierge to make things happen. At many hotels I stay at the GM, Front Office Managers have given me their cell phone numbers.. call or text before you arrive we will take care of you. At one Park Hyatt the chef has offered to make anything I want and seldom am I charged for the wine I consume, now that is hospitality.
I have this and more much happen to me when I travel... you don't need a "My Hyatt Concierge to make things happen.
At many hotels I stay at the GM, Front Office Managers have given me their cell phone numbers.. call or text before you arrive we will take care of you. At one Park Hyatt the chef has offered to make anything I want and seldom am I charged for the wine I consume, now that is hospitality.It's all good !
Dec 14, 2014, 5:57 pm
#96
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
I was assigned a "My Hyatt Concierge".. never used it.
I have this and more much happen to me when I travel... you don't need a "My Hyatt Concierge to make things happen. At many hotels I stay at the GM, Front Office Managers have given me their cell phone numbers.. call or text before you arrive we will take care of you. At one Park Hyatt the chef has offered to make anything I want and seldom am I charged for the wine I consume, now that is hospitality.
I have this and more much happen to me when I travel... you don't need a "My Hyatt Concierge to make things happen.
At many hotels I stay at the GM, Front Office Managers have given me their cell phone numbers.. call or text before you arrive we will take care of you. At one Park Hyatt the chef has offered to make anything I want and seldom am I charged for the wine I consume, now that is hospitality.
Dec 17, 2014, 10:53 am
#97
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
I really don't stay at Hyatt Place so have no feedback about that Hyatt brand.
At most of the properties I've stayed at in the past 3 years my stays have been perfect, except for two, Hyatt Regency Miami and Hyatt Midtown Atlanta.
In the last 12 months for my first stays at the Andaz London, Park Hyatt Paris, Grand Cypress Orlando, Hyatt Mag Mile, the hotels reached out to me before I arrived, manager greeted me at check in. Everything I requested and more was done. I have to say I had my socks blown off by the hospitality at the Paris, London and Orlando properties, they treated me and my guest like rock stars. Before I arrived I asked the Grand Cypress to put all three rooms on the same floor, I ended up getting a stunning vip suite with two bedrooms connected. They Hyatt's I frequent pretty much keep a profile on me, but keep in mind, most of my stays are long term, average stay at a hotel is 7 - 10 days or I frequent the property twice a month.
At most of the properties I've stayed at in the past 3 years my stays have been perfect, except for two, Hyatt Regency Miami and Hyatt Midtown Atlanta.
In the last 12 months for my first stays at the Andaz London, Park Hyatt Paris, Grand Cypress Orlando, Hyatt Mag Mile, the hotels reached out to me before I arrived, manager greeted me at check in. Everything I requested and more was done. I have to say I had my socks blown off by the hospitality at the Paris, London and Orlando properties, they treated me and my guest like rock stars. Before I arrived I asked the Grand Cypress to put all three rooms on the same floor, I ended up getting a stunning vip suite with two bedrooms connected. They Hyatt's I frequent pretty much keep a profile on me, but keep in mind, most of my stays are long term, average stay at a hotel is 7 - 10 days or I frequent the property twice a month.
Last edited by Radiant Flyer; Dec 17, 2014 at 10:59 am
Dec 17, 2014, 12:17 pm
#98
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
I really don't stay at Hyatt Place so have no feedback about that Hyatt brand.
At most of the properties I've stayed at in the past 3 years my stays have been perfect, except for two, Hyatt Regency Miami and Hyatt Midtown Atlanta.
In the last 12 months for my first stays at the Andaz London, Park Hyatt Paris, Grand Cypress Orlando, Hyatt Mag Mile, the hotels reached out to me before I arrived, manager greeted me at check in. Everything I requested and more was done. I have to say I had my socks blown off by the hospitality at the Paris, London and Orlando properties, they treated me and my guest like rock stars. Before I arrived I asked the Grand Cypress to put all three rooms on the same floor, I ended up getting a stunning vip suite with two bedrooms connected. They Hyatt's I frequent pretty much keep a profile on me, but keep in mind, most of my stays are long term, average stay at a hotel is 7 - 10 days or I frequent the property twice a month.
At most of the properties I've stayed at in the past 3 years my stays have been perfect, except for two, Hyatt Regency Miami and Hyatt Midtown Atlanta.
In the last 12 months for my first stays at the Andaz London, Park Hyatt Paris, Grand Cypress Orlando, Hyatt Mag Mile, the hotels reached out to me before I arrived, manager greeted me at check in. Everything I requested and more was done. I have to say I had my socks blown off by the hospitality at the Paris, London and Orlando properties, they treated me and my guest like rock stars. Before I arrived I asked the Grand Cypress to put all three rooms on the same floor, I ended up getting a stunning vip suite with two bedrooms connected. They Hyatt's I frequent pretty much keep a profile on me, but keep in mind, most of my stays are long term, average stay at a hotel is 7 - 10 days or I frequent the property twice a month.
Dec 19, 2014, 11:56 pm
#99
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Yes, that what I have been told... I've had no issue with my request being met... my experience in the past few years has been above and beyond and I did not need a "My Hyatt Concierge" to make that happen.
I'm not happy with the Gold Passport Program but the Hyatt properties I've have stayed at have taken well care of me... I've enjoyed the moment of surprise when I check in and then walk into the room.
But actually I get that at many hotel brands and have been rewarded far better than at Hyatt...
Hyatt's loyalty program continues to disappoint.
I'm not happy with the Gold Passport Program but the Hyatt properties I've have stayed at have taken well care of me... I've enjoyed the moment of surprise when I check in and then walk into the room.
But actually I get that at many hotel brands and have been rewarded far better than at Hyatt...
Hyatt's loyalty program continues to disappoint.
what I have been told is Hyatt has been developing a standard profile for all it's major travelers when I checked into the Hyatt Dubai was greeted and told about system they already had my NYT's and other personal likes ready for me!!! Needless to say PHV is my once a year stay when in Europe !
Dec 20, 2014, 8:26 am
#100
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Yes, that what I have been told... I've had no issue with my request being met... my experience in the past few years has been above and beyond and I did not need a "My Hyatt Concierge" to make that happen.
I'm not happy with the Gold Passport Program but the Hyatt properties I've have stayed at have taken well care of me... I've enjoyed the moment of surprise when I check in and then walk into the room.
But actually I get that at many hotel brands and have been rewarded far better than at Hyatt...
Hyatt's loyalty program continues to disappoint.
I'm not happy with the Gold Passport Program but the Hyatt properties I've have stayed at have taken well care of me... I've enjoyed the moment of surprise when I check in and then walk into the room.
But actually I get that at many hotel brands and have been rewarded far better than at Hyatt...
Hyatt's loyalty program continues to disappoint.
And I agree with you, 90% of everything I book is online, it's that 10% that they come through with. And this past year it has a difference with several stays.
Jul 14, 2015, 5:15 pm
#101
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 574
It's been awhile since we've heard about this program ... are folks still working with their assigned concierges? Are there plans for the program to grow?
Jul 14, 2015, 6:11 pm
#102
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I tried the program for a few weeks. IME, there was no concrete advantage to working with the assigned concierge. Yes, she was awesome, but so are all the other agents who work the Diamond line. In the final analysis, I'd rather phone the Diamond line (knowing that all the agents are exceptional) than leave a message for (or wait for an email reply from) my assigned concierge.
I'm sure there are many varying viewpoints. I speak as a business traveler who travels almost every week. My plans can and do change, sometimes on short notice. I need immediacy more than I need a consistent customer interface.
I'm sure there are many varying viewpoints. I speak as a business traveler who travels almost every week. My plans can and do change, sometimes on short notice. I need immediacy more than I need a consistent customer interface.
Jul 15, 2015, 7:42 am
#103
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
I don't know if they are expanding the program, but I sure do appreciate it.
Jul 15, 2015, 2:31 pm
#104
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
I have been using it from day one and can not be happier, I have a diverse travel plan for my company and Danny has done spectacular job for me all over the world. And I did points and cash for a suite at the Maui Andaz for my son and his wife's honeymoon later on this year, he scored big for me on that one. I would say that their work has increased my Hyatt stays by 20%
Jul 15, 2015, 4:05 pm
#105
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
I have been using it from day one and can not be happier, I have a diverse travel plan for my company and Danny has done spectacular job for me all over the world. And I did points and cash for a suite at the Maui Andaz for my son and his wife's honeymoon later on this year, he scored big for me on that one. I would say that their work has increased my Hyatt stays by 20%
I have had a PL agent for years. Even based in Australia, and factoring the time difference, I make all of my reservations through her. She helps with changes, applying DSUs, special requests.
I can say that even for an entire relationship based on email both she, and Danny who I have used in her absence are delightful.
