My Hyatt Concierge
Jul 22, 2014, 12:14 pm
#76
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
After receiving the introductory email from my concierge I responded that I didn't think I'd be using the service much. Curious to find out if the concierge would make much difference, I contacted her about a couple of issues (mostly minor) that the folks from the Diamond line had been unsuccessful at resolving to my satisfaction. She immediately was able to get the resolutions I had been seeking. I confess I'm now much more interested in the concept than I was initially.
Jul 22, 2014, 1:52 pm
#77
Company Representative - Gold Passport by Hyatt
Join Date: Jun 2011
Posts: 42
Dear FlyerTalkers,
Let me chime in briefly and attempt to bring clarity to the outstanding questions on My Hyatt Concierge.
You can think of My Hyatt Concierge as Personal Line 2.0. It’s a natural and strategic evolution of the existing Personal Line program. That being said, it truly is a beta test. Therefore, we have not transitioned Hyatt Gold Passport members from one program to the other, nor have we invited all customers to participate. Our goal is to start small, gather feedback and iterate quickly. We want our members to shape the program to make it most effective for them. Ultimately, we believe that this approach will create a better product, which is more responsive to our members’ needs.
If you have any additional questions, please let us know. In the meantime, please keep the feedback coming. It’s truly the best way that we know to improve and better serve your needs.
All my best,
Jeff
Let me chime in briefly and attempt to bring clarity to the outstanding questions on My Hyatt Concierge.
You can think of My Hyatt Concierge as Personal Line 2.0. It’s a natural and strategic evolution of the existing Personal Line program. That being said, it truly is a beta test. Therefore, we have not transitioned Hyatt Gold Passport members from one program to the other, nor have we invited all customers to participate. Our goal is to start small, gather feedback and iterate quickly. We want our members to shape the program to make it most effective for them. Ultimately, we believe that this approach will create a better product, which is more responsive to our members’ needs.
If you have any additional questions, please let us know. In the meantime, please keep the feedback coming. It’s truly the best way that we know to improve and better serve your needs.
All my best,
Jeff
Jul 22, 2014, 10:11 pm
#78
Join Date: Jun 2009
Location: NYC
Programs: AA EXP, SPG PLAT, PC PLAT
Posts: 178
I was very excited to have a more personalized experience with my Hyatt reservations. My agent seemed very friendly at first. She helped me with some reservations and provided some information. However, she then started taking longer to reply (2 business days instead of within 24 hours). Then she just stopped replying to me. I think it may be because she doesn't seem very familiar with with Hyatt program. Fortunately, the Diamond line has been great at booking reservations. I think my Hyatt Concierge may have left the company.
Jul 23, 2014, 2:20 pm
#79
Join Date: Mar 2003
Location: SEA
Programs: Alaska MVP Gold, Delta Silver, HH Diamond, Hyatt Diamond, MR Silver
Posts: 228
Tried it. Working so far.
Well, I tried this out last night. I already had hotel reservations for Kauai, but was looking for spa and restaurant reservations (restaurants both at the Hyatt and in Poipu). My Hyatt Concierge got me the reservations I wanted for all 4 restaurants and I had confirmation within a couple of hours. ^
Still waiting for confirmation on the spa reservation, though.
Still waiting for confirmation on the spa reservation, though.
Jul 23, 2014, 8:28 pm
#80
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Well, I tried this out last night. I already had hotel reservations for Kauai, but was looking for spa and restaurant reservations (restaurants both at the Hyatt and in Poipu). My Hyatt Concierge got me the reservations I wanted for all 4 restaurants and I had confirmation within a couple of hours. ^
Still waiting for confirmation on the spa reservation, though.
Still waiting for confirmation on the spa reservation, though.
Jul 23, 2014, 10:58 pm
#81
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
I called the phone number for my rep Sarah and Karen answered the phone. She took care of my two award reservations in an efficient and competent manner. Very easy and pleasant.
Felt like I was calling the Diamond line. Perhaps slightly better.
I don't mind sending e-mails for missing points and things of that nature. When I want something to be taken care of now, I like calling. Hyatt customer service is one of the things I appreciate the most.
Felt like I was calling the Diamond line. Perhaps slightly better.
I don't mind sending e-mails for missing points and things of that nature. When I want something to be taken care of now, I like calling. Hyatt customer service is one of the things I appreciate the most.
Dec 3, 2014, 8:55 pm
#82
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
I have had nothing but terrific service from My Hyatt Concierge. He has solved numerous little problems for me. I e-mail him and on weekdays he usually responds within the hour, or less. He's gone way out of his way to help me. I can't begin to tell you how valuable this new program is to me.
Dec 4, 2014, 7:06 am
#83
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
I have had nothing but terrific service from My Hyatt Concierge. He has solved numerous little problems for me. I e-mail him and on weekdays he usually responds within the hour, or less. He's gone way out of his way to help me. I can't begin to tell you how valuable this new program is to me.
Danny ?
Dec 4, 2014, 8:12 am
#84
Join Date: May 2005
Location: East Bay, CA
Programs: AA EXP, Marriot LTP, Hyatt Globalist
Posts: 291
He's mine, and a dream. After never hearing from the first concierge assigned to me, I was fortunate to be handed over to Danny. He's made complicated reservations and gotten me into some amazing rooms in Shanghai.
I wasn't impressed at all by the program initially, but he's worth his weight in gold.
I wasn't impressed at all by the program initially, but he's worth his weight in gold.
Dec 5, 2014, 2:37 pm
#89
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,990
Dec 6, 2014, 1:34 am
#90
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507