Hyatt: Double check your final bill
Jun 13, 2014, 4:15 pm
#1
Original Poster
Join Date: Nov 2007
Location: going left
Programs: Dime con quien andas,y te dire quien eres
Posts: 367
Hyatt: Double check your final bill
Currently dealing with Hyatt Regency San Antonio to remove breakfast charges
as Diamond on a single night stay.On the phone now....
This was disputed earlier with Amex, and the HRSA said the charges were authorized.
These charges were slipped in after check out. *cough* ~not cool
Talking to the hotel's accounting office now by phone... and...the charges will be removed.
I've seen a few odd charges on recent hotel bills. Maybe it's just me.
It's a good idea to review your bill on checkout and check your CC statement when it arrives.
Otherwise, I have become a big fan of Hyatt.
as Diamond on a single night stay.On the phone now....
This was disputed earlier with Amex, and the HRSA said the charges were authorized.
These charges were slipped in after check out. *cough* ~not cool
Talking to the hotel's accounting office now by phone... and...the charges will be removed.
I've seen a few odd charges on recent hotel bills. Maybe it's just me.
It's a good idea to review your bill on checkout and check your CC statement when it arrives.
Otherwise, I have become a big fan of Hyatt.
Jun 13, 2014, 8:14 pm
#4
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Jun 13, 2014, 9:05 pm
#5
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I think most of us has had this happen - a lot of the time its just a timing issue - you have breakfast then check out right afterwards - the restaurant server then posts the breakfast to the system - which charges the credit card because nobody caught it to remove the charge (like agent at checkout). I've had a few myself and they've always been reversed.
Jun 13, 2014, 9:41 pm
#6
Join Date: Aug 2007
Location: SRQ - Sarasota, Florida
Programs: United 1k | Hyatt Diamond?, Marriott Platinum (Lifetime) | IHG Platinum | Avis Chairman
Posts: 307
This happens as others have said but I don't feel it is intentional as much as transactional. When it does, I find that the front desk and accounting team are pretty good about taking care of it.
Jun 13, 2014, 9:44 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I've had problems when the breakfast bill is posted late in the morning and, because of the time, it's coded and assumed to be a lunch charge. In these cases, the best weapon can be an itemized bill from the restaurant showing that you had breakfast foods.