Thank You From Hyatt – Enjoy 50,000 MileagePlus Award Miles
Nov 3, 2012, 11:22 am
#151
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
I just stayed three nights at the LM Domhotel and not the Regency Cologne, the place that virtually owned my business over the last ten years...
I am not the only one jumping ship...but I am one of the last ones in Germany who is leaving...
I am not the only one jumping ship...but I am one of the last ones in Germany who is leaving...
Nov 3, 2012, 12:04 pm
#153
Join Date: Oct 2012
Programs: Club Carlson, Hyatt, National, Le Club Accor,
Posts: 34
I didn't get the email, and feel nothing but happiness for those that did. And I applaud Hyatt for an unusual and spontaneous gesture with real value towards a number of its Diamond members.
To those unhappy: If you were a Diamond member booking stays at Hyatts before this, are you saying that you are less likely to now because the ONLY thing different is that Hyatt now has shown a willingness to sometimes bestow valuable gifts on Diamonds at random? By all appearances you were entered, at zero cost, into a lottery that you failed to win; being disappointed you didn't win is understandable but I fail to understand whining about how you deserved to win and how others are "wrong" to win. And those threatening to book stays away from Hyatt as payback for not getting the email are just not worthy of comment.
To Hyatt Gold Passport: Keep up the unusual customer outreach!
To those unhappy: If you were a Diamond member booking stays at Hyatts before this, are you saying that you are less likely to now because the ONLY thing different is that Hyatt now has shown a willingness to sometimes bestow valuable gifts on Diamonds at random? By all appearances you were entered, at zero cost, into a lottery that you failed to win; being disappointed you didn't win is understandable but I fail to understand whining about how you deserved to win and how others are "wrong" to win. And those threatening to book stays away from Hyatt as payback for not getting the email are just not worthy of comment.
To Hyatt Gold Passport: Keep up the unusual customer outreach!
Promo (and that awful marketing picture) makes me feel like I did at prom: when my crush in school walked away with the bad boy.
Nov 3, 2012, 12:36 pm
#154
Join Date: Apr 2006
Location: RDU
Programs: Soon to be free agent...
Posts: 97
Nov 3, 2012, 12:52 pm
#155
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
I didn't get the email, and feel nothing but happiness for those that did. And I applaud Hyatt for an unusual and spontaneous gesture with real value towards a number of its Diamond members.
To those unhappy: If you were a Diamond member booking stays at Hyatts before this, are you saying that you are less likely to now because the ONLY thing different is that Hyatt now has shown a willingness to sometimes bestow valuable gifts on Diamonds at random? By all appearances you were entered, at zero cost, into a lottery that you failed to win; being disappointed you didn't win is understandable but I fail to understand whining about how you deserved to win and how others are "wrong" to win. And those threatening to book stays away from Hyatt as payback for not getting the email are just not worthy of comment.
To Hyatt Gold Passport: Keep up the unusual customer outreach!
To those unhappy: If you were a Diamond member booking stays at Hyatts before this, are you saying that you are less likely to now because the ONLY thing different is that Hyatt now has shown a willingness to sometimes bestow valuable gifts on Diamonds at random? By all appearances you were entered, at zero cost, into a lottery that you failed to win; being disappointed you didn't win is understandable but I fail to understand whining about how you deserved to win and how others are "wrong" to win. And those threatening to book stays away from Hyatt as payback for not getting the email are just not worthy of comment.
To Hyatt Gold Passport: Keep up the unusual customer outreach!
Nov 3, 2012, 2:56 pm
#156
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
Nov 3, 2012, 3:55 pm
#157
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Hyatt used to be a good program when I joined.
Nov 3, 2012, 5:28 pm
#158
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Nov 3, 2012, 7:57 pm
#159
FlyerTalk Evangelist
Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
Posts: 24,709
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9330; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.719 Mobile Safari/534.8+)
I'll give Hyatt every benefit of the doubt and opportunity to make good. They've been a good program for me and hope they continue to be one.
If you want to see exactly the WRONG way to handle these situations, look no further than MR. They've really clustered a number of elite benefits lately - all to the disadvantage of members ALL THE WHILE claiming great things were on the horizon. Know what was on the horizon? A big, steaming bowl of jack squat. It's a shame too because I used to give them 75 - 100 nights a year. Overpromise and underdeliver is no way to run a loyalty program.
Still giving ^ to Hyatt at this point. Hope I feel this way next year.
Originally Posted by DHalltheway
If you want to see exactly the WRONG way to handle these situations, look no further than MR. They've really clustered a number of elite benefits lately - all to the disadvantage of members ALL THE WHILE claiming great things were on the horizon. Know what was on the horizon? A big, steaming bowl of jack squat. It's a shame too because I used to give them 75 - 100 nights a year. Overpromise and underdeliver is no way to run a loyalty program.
Still giving ^ to Hyatt at this point. Hope I feel this way next year.
Nov 3, 2012, 10:17 pm
#161
Join Date: Oct 2005
Location: NJ
Programs: UA 1K
Posts: 255
No love from Hyatt either. If Hyatt is "listening" to the new United about their definition of loyalty, then we are in trouble. IMHO the new United does not believe in loyalty.
Nov 4, 2012, 2:45 am
#162
Join Date: Jun 2010
Programs: Hyatt&Hilton&BW Diamond,GHA Black,Marriott Plat,SPG Gold,AB Platinum,TK Elite,AZ Alata Plus,EY Gold
Posts: 224
Has anybody received this gift who is not US resident?
I fear worst and would guess the answer is "No", but maybe I'm wrong this time...
I fear worst and would guess the answer is "No", but maybe I'm wrong this time...
Nov 4, 2012, 4:39 am
#163
Join Date: Aug 2005
Location: BRU, BE
Programs: LH, United, Hyatt, Air France
Posts: 464
No, you don't seem to be wrong. No one outside the U.S. received this bonus. Better get used to is, it is another Hyatt Credit Card story. As the Gold Passport Concierge has explained: more is to come down the road. But only for the U.S. Hyatt keeps ignoring customers and loyal guests outside the U.S. As we see airlines company in the Middle East becoming Global players, there is now room for a hospitality company to become global, with headquarters based outside the U.S.
Nov 4, 2012, 4:58 am
#164
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
No, you don't seem to be wrong. No one outside the U.S. received this bonus. Better get used to is, it is another Hyatt Credit Card story. As the Gold Passport Concierge has explained: more is to come down the road. But only for the U.S. Hyatt keeps ignoring customers and loyal guests outside the U.S. As we see airlines company in the Middle East becoming Global players, there is now room for a hospitality company to become global, with headquarters based outside the U.S.
Almost all of the best Hyatt properties are outside the US, with most of the new upscale Hyatts being in Asia.
If they need credit card membership to identify their better customers, why don't they team up with some cc issuers outside the US.
Here in Japan, Hyatt as 8 properties vs. 7 for Hilton, yet Hilton offers a credit card through Sumitomo-Mitsui Bank while Hyatt has nothing, or they could learn from UA, which has multiple cc issuers.
Nov 4, 2012, 8:26 am
#165
Join Date: Aug 2005
Location: BRU, BE
Programs: LH, United, Hyatt, Air France
Posts: 464
I don't understand why Hyatt panders to their US Diamond customers, many of whom stay primarily at low-end properties.
Almost all of the best Hyatt properties are outside the US, with most of the new upscale Hyatts being in Asia.
If they need credit card membership to identify their better customers, why don't they team up with some cc issuers outside the US.
Here in Japan, Hyatt as 8 properties vs. 7 for Hilton, yet Hilton offers a credit card through Sumitomo-Mitsui Bank while Hyatt has nothing, or they could learn from UA, which has multiple cc issuers.
Almost all of the best Hyatt properties are outside the US, with most of the new upscale Hyatts being in Asia.
If they need credit card membership to identify their better customers, why don't they team up with some cc issuers outside the US.
Here in Japan, Hyatt as 8 properties vs. 7 for Hilton, yet Hilton offers a credit card through Sumitomo-Mitsui Bank while Hyatt has nothing, or they could learn from UA, which has multiple cc issuers.