My first experience getting "walked" as a diamond.
Apr 21, 2012, 9:52 am
#1
Original Poster
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My first experience getting "walked" as a diamond.
Arrived at 2:00 am to the Hyatt Boston Harborside to be greeted by name by thenight manager as I walked in the front door and asked if we "could sit down"
He then explained that the hotel was fully committed and that they could either send me to the Courtyard Marriott or put me up in a conference room with a cot. I choose the cot.
They offered to not charge me for the stay and added 15k points as a kicker.
All in all, they did the best they could with a difficult situation.
I am not sure what the mandate is for being walked but their offer seemed very fair and I would imagine better than standard.
He then explained that the hotel was fully committed and that they could either send me to the Courtyard Marriott or put me up in a conference room with a cot. I choose the cot.
They offered to not charge me for the stay and added 15k points as a kicker.
All in all, they did the best they could with a difficult situation.
I am not sure what the mandate is for being walked but their offer seemed very fair and I would imagine better than standard.
Apr 21, 2012, 10:10 am
#2
Join Date: Nov 2010
Location: Jakarta, Indonesia
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Arrived at 2:00 am to the Hyatt Boston Harborside to be greeted by name by thenight manager as I walked in the front door and asked if we "could sit down"
He then explained that the hotel was fully committed and that they could either send me to the Courtyard Marriott or put me up in a conference room with a cot. I choose the cot.
They offered to not charge me for the stay and added 15k points as a kicker.
All in all, they did the best they could with a difficult situation.
I am not sure what the mandate is for being walked but their offer seemed very fair and I would imagine better than standard.
He then explained that the hotel was fully committed and that they could either send me to the Courtyard Marriott or put me up in a conference room with a cot. I choose the cot.
They offered to not charge me for the stay and added 15k points as a kicker.
All in all, they did the best they could with a difficult situation.
I am not sure what the mandate is for being walked but their offer seemed very fair and I would imagine better than standard.
Apr 21, 2012, 12:16 pm
#4
Join Date: May 2003
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While the manager is to be commended for not hiding behind a FDC being forced to sing and dance around the issue, I assume you had not checked in by phone or online earlier, (in which case I might think you would have had a right to be very upset)? Of course they shouldn't charge you for sleeping in a conference room (and its been tried), but I think stay credit is still in order.
Last edited by jayer; Apr 21, 2012 at 2:46 pm
Apr 21, 2012, 12:17 pm
#5
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Apr 21, 2012, 12:19 pm
#6
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Apr 21, 2012, 1:40 pm
#8
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Sounds to me like the manager was implicitly admitting that a Courtyard was the equivalent of his hotel. So much for the great reviews here of Hyatt Harborside, which I've never thought was that spectacular a hotel.
Apr 21, 2012, 6:04 pm
#9
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Same here. I did not give a good review of this hotel. Dirty rooms and poor service both times I tried it. I will take a makeover in management for me to want to try again.
Apr 21, 2012, 11:17 pm
#10
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Sounds to me like the manager was suggesting that a Courtyard was the equivalent if a cot in a conference room in his hotel. (about right IMO
)It's a solid HR and a great airport hotel where i always received good service but i don't expect any airport hotel to be "spectacular".
Apr 22, 2012, 12:59 pm
#11
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IMO OP's situation was handled very well.
Sounds to me like the manager was suggesting that a Courtyard was the equivalent if a cot in a conference room in his hotel. (about right IMO)
It's a solid HR and a great airport hotel where i always received good service but i don't expect any airport hotel to be "spectacular".
Sounds to me like the manager was suggesting that a Courtyard was the equivalent if a cot in a conference room in his hotel. (about right IMO
)It's a solid HR and a great airport hotel where i always received good service but i don't expect any airport hotel to be "spectacular".
15K and stay credit, in addition to not paying would be the fairest compensation.
Apr 22, 2012, 6:06 pm
#13
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Apr 22, 2012, 10:13 pm
#14
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Certainly not my experiance. I had a fantastic stay there last summer and I was treated quie well. I'll definitely com back.