I wrote a complaint letter to Hyatt Customer Service about a couple of problems I had with the heating system in my room during a week long stay in Denver earlier this month. I got a call from a Hyatt rep within a week of writing the letter, and she was very apologetic about the problem and offered appropriate compensation for the problem (in the form of Gold Passport points).

I oculdn't be more satisfied with the way Hyatt dealt with the situation. I held them in pretty high regard to begin with, but they just went up another notch in my book.

I had a similar situation with a Hyatt award stay. They handled it very promptly, professionally, and adequately.

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Have passport, will travel...
LAX, LHR, et.al.

[This message has been edited by World20 (edited 02-28-2000).]

I have never had any problems with Hyatt, this is good information to here if I ever do.

Have stayed /logged many a nite with Hyatts world wide for almost 26 years. Hyatt from time to time will have some customer service problems either @ a property or @ Gold Passport service itself (more confusion /misunderstanding then intent) Mangement has an outstanding track record for any legit concern or problem regarding stays or fixing problems.They are in over drive trying to comeback to being # 1 in The Freddies and public opinion and my moneys on them to really sharpen Goldpassport & program in the coming months or years whatever it takes.When I stay or book Hyatt I book with confidence and a mostly unconditional program overall.....Do I see Maximum Miles back for the summer? A'int nothing but a miles hound dog barking all the time......

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Chalk up another one from me for the folks at Sacramento Hyatt. Not only helpful and courteous, they seemed to have taken my suggestions very well (just to name a few, their gym now open 24 hrs instead of closing at 10pm). Yes, let's bring Maximum Miles back! It's earning time!