Really sorry this does not seem available (at least not broadly). While an e-mail to Hyatt is handled quickly and efficiently, I still have occasion to check with a property directly with a question. Do you have courtesy shuttle? How much is the parking? Do you have a RC? Do you have a car rental agency onsite and, if so, which one? Or just the thank you, thank you, to the GM. You can get this in a longer time frame by e-mailing Hyatt "central" and waiting for their relay or make the long distance phone call. Naturally, you can get some information on the web site, but not most of what I have posed here.

The question is, Why can't I e-mail a property directly? Seems like the concierge staff could field them, that is the type of research and reply they often do. Anyone know if other major hotel chains are providing e-mail?

ranles, I agree, this would really be a nice feature. I would say that the e-mail address for each GM should be available on the Hyatt website (I assume they should all have e-mail in this day and age). I've often had comments/requests that I would have liked to send to the GM.

Are you listening Hyatt?

Some Marriotts seem to have specific emails listed, while others don't. I've had MUCH more success on the phone, however.