We are staying here next month in a King Opera View Premium. Hopefully we do not experience this “zoo” factor!

There are only two Opera Premium rooms, 012 and 112. You'd want to be in 112 in that case.

Have already requested a higher floor room, hope it works.

Quite a steal

https://thechampagnemile.com.au/sydneys-incredible-park-hyatt-is-offering-the-cheapest-rates-weve-ever-seen/

That’s what happens when international leisure and business demand are eliminated due to the covid restrictions.

Only $525! What a steal.

I stayed on a corp rate of $150 a night before the renovation. Unless using a free night, or some deals on points, would be the only thing that would make sense.

Just posted a review on our recent stay;

https://www.flyertalk.com/forum/expe...l#post32568039

They should have done the in-room check-in for a Prive guest and someone should have escorted you too.

Butler service is not really a PH brand feature or standard.

Thank you for that information. I thought this was expected given this is a Park Hyatt property any case. Maybe there is a reduction in service during this global pandemic and to minimise staff/guest interaction.

It's usually the Front end assistant Manager's job.

re: birthday

I know you sounded like you wanted to be surprised but maybe you should have had your Prive agent mention this important milestone to the property. Might have gone better with some sort of recognition and maybe an Opera side room? Front desk staff at the best of times can be aloof or non-chalant.

re: breakfast

Just appalling to see how they serve Eggs Benedict! My fear is this property coasts on location and name alone.
I've seen and had better breakfasts at Room10. An amazing, snug little cafe in Kings Cross.

I have always enjoyed your posts here and on AFF. Thanks for the TR.

I had my birthday dinner at the PH as the Covid restrictions were easing. We were a party of 10 in the Private Dining area of the Dining Room.

There was no-one at the front of the hotel when we arrived. They weren't offering valet parking. The front desk staff recognised me and said they're not allowed to drive my vehicle but I could park it in the driveway.

While dinner was good, as you say we don't expect it to be mind-blowing, the three font desk staff were also helping serve the tables. I did speak to a senior staff member who stated that most F&B and other staff had been laid off. They did a great job on a skeleton crew. I did ask how they were handling breakfast when they were doing it via in room dining and the direct quote was "an unmitigated disaster."

The table cloths have been gone for years as part of an environmental (and no doubt, cost cutting) measure.

Unlike the others you are correct that the hotel offers Butler service, it is advertised. But this service is like some StR where it's simple someone assigned to your floor who handles room service, brining items to your room etc. Most people do not realise it's Butler service or request packing, unpacking etc.

https://cimg8.ibsrv.net/gimg/www.fly...8f06495e46.png


I know the current Prive offer is a steal and it's clear why. They made a choice not to close, which I admire, but as a result they aren't operating as they usually are. I do agree your Prive agent should have notified them of your birthday and double checked with them the day prior or on arrival.

I have set my expectations accordingly for an upcoming stay. You should consider getting your TA to reach out to the hotel, after all that is their job and it seems they may have failed you twice. The GM is great and very responsive to feedback.

I had no idea they offered a butler service. Definitely an exception to the PH norms.

It sounds like they couldn't have done better for OP considering they have FD staff helping out in the Dining Room.

The first time I stayed at the PH, I had an excellent butler who checked in on me repeatedly throughout my stay, followed up on requests, was my point person in dealing with the property, etc etc. This was in 2013.

I've stayed three more times and never once heard anything uttered about a butler. I was Diamond the first time, not Diamond the second time, and then Globalist the third and fourth times, so I don't think status level was the issue. I assumed the hotel had just done away with the butler program.

re: birthday. A quick happy birthday alan at check in would have been more than plenty, anything else is not expected by me. Moving forward for us, we will communicate better with our agent rather than just hoping things will fall into place.
re: breakfast. Thank you for the Room10 suggestion, we will take a look at it.


Thank you for your kind words.
As you are a regular guest at this property, you will be treated well so don't take my one experience as something.
We would have no hesitation returning to stay at this property though.

Nothing compares to the Rooftop Suite
 

Booking under Hyatt Privé We have a long history with the PH SYD, pre and post reno, celebrating many moments of significance. We had always planned to book a specialty suite and given we as Australians are grounded, combined with the Stay 3, pay 2 Privé offer, we jumped at the opportunity in lieu of any First Class international travel in the near future (possiWe were looking at the Cove Suite, but it seemed no bigger than a Deluze at 73sqm. We considered the Quay Suite but really wanted the large terrace of the Rooftop Suite.The suite prices rarely flutuate, but they are slightly discounted atm, however the free night meant saving thousands of dollars. While Privé excludes Specialty Suite upgrades and the PH remains one of the few to not accept TSUs my TA Ash @SojournsOf who I met on FT (and goes to my gym) somehow managed to get the property to agree to upgrade from the Quay to Rooftop in advance saving even more thousands of dollars. He also swapped out the airport limo transfers complimentary with suites to comped valet parking.As a result, I was extremely excited for this stay. I will, however, state that I prepared myself for a skeleton staff knowing the Covid-19 has changed the World as we know it and to lower my expectations. My priority for this stay was the Suite and the use of the terrace. Check In We checked in early at 11AM and were escorted from the vehicle for private in suite check in. We were taken up to Level 4 and through a Private Foyer for just the two Rooftop Suites and Sydney Suite. Room The Rooftop Suite is absolutely breathtaking. With high ceilings and the terrace running the full length of living and bedroom and an increasingly large amount of outdoor space it was perfect for this special staycation.The Terrace overlooked Circular Quay with views of the Sydney Opera House from the outdoor dining table. It also featured two sunbeds, however, the terrace receieved little sun because of the roof.The Suite featured an expansive living room, kitchenette with Oven and Microwave as well as Wine fridge. The bathroom was stunning with full size Aesop amenities, a rainshower, large bath and the WC had a Toto Washlet.The Suite was filled with First Nations art throughout and was the epitome of understated elegance, as a PH should be. It was an incredibly special suite, even though we have stayed in far larger ones around the World. It felt exclusivIt's worth noting that the Cove, Quay, Opera and Harbour Suites are not on the rooftop but throughout the hotel on lower levels. This means they do not have these high ceilings and exclusive floor access. Service Ash had arranged a bottle of Dom for our arrival and a handwritten card. The GM also had a handwritten card and a bottle of Vueve delivered later!I knew service wouldn't be flawless and other than ordering room service we didn't ask for much. When I called for housekeeping an army of five arrived within minutes.The hotel is extremely quiet during the week, however occupancy jumps on Saturdays with New South Welshman and women doing staycations. The hotel did struggle to cope and on two occasions calls to Guest Services rang out. App requests also weren't actioned, I suspect because the hotel operator doesn't exist and front desk staff answer calls.All staff members are multi tasking - front desk also serving breakfast, room service etc. The owner of the PH decided she would keep the hotel open and not be a designated government quaratine hotel unlike the other five stars in Sydney. If this is the price to pay for being able to stay in this iconic property at this time I was willing to acccept it.The PH is taking all Covid-19 restrictions seriously, from requiring you to register for contact tracing to wiping down all tables, chairs even Salt and Pepper shakers in between guest use. All staff are wearing masks and sanitiser readily availabl Dining Breakfast was as good as I remembered, the coffee of a high standard and the service surprisngly good given the circumstances.The room service menu, however, is limited. We didn't feel like a four course meal in The Dining Room, we've done it many times. On one night we ordered take away from our favourite Greek reataurant Alpha that has moved next door to the PH at the Quay. I was able to setup a full dinner service on the dining table. I could have asked a Butler, but decided not to.We did order a "well done" Burger by the pool which came bleeding and the pool attendant apologised, had the entire meal (2 mains and 2 cocktails) comped and redelivered. Pool As we generally do at the PH, we spent most of our time by the pool. Even at 19 degrees the pool is shielded from the wind and in direct sunlight is warm. Sunday was 26 which was glorious.The pool here is defintely the best in Sydney, if not Australia. We got to our sunbeds early on Sunday and glad we did as they were all occupied by 10:30AM.Amusingly there were a number of 'influencers' in house who spent hours perfecting their selfies completely unbothered by the other guests aroun Overall Overall, this was an exceptionally special stay. The Rooftop Suite was spectacular made for an incredible staycation. This will add to the many memories we have at the PH.Service was not what we are used to, but as I said, I set my expectations accordingly. For those who are visiting the PH for the first time they may well be disappointed.We drove past the FS and Shang and there were more people in their driveways and foyers than we saw during our entire stay. We wanted to avoid this because of Covid-19 and the entire Local Government Area of Sydney consideredThe value we received with the Privé offer and special upgrade provided exceptional value. I would definitely book this Suite again, but during December or January where you could enjoy the terrace during Sydney's Summer nights.