Aug 11, 2013, 9:18 pm
Last edit by: paul00
DN bonus: 2500 points for lounge closure
FAQ:
• T &C: During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
• So….
1) Denied access to open club - full breakfast in restaurant + 2500 points.
2) Temporarily closed club - doesn't matter if it’s seasonal or day of the week (e.g. closed on weekends) - full breakfast in restaurant + 2500 points.
3) No club at property (or permanently closed club) - full Breakfast in restaurant, NO 2500 points.
• It's not really a property discretion issue about the 2500 compensation points but Corporate CS will verify with the property that the RC/GC that is usually open was indeed closed on the date of the stay.
• 2500 points per stay, not night (including if you have a long stay covering 2 separate weekends)
• If closed for any part of your stay, even with breakfast vouchers, you are eligible. e.g., if closes Sunday after breakfast and reopens Monday, guests staying on a Sunday night are eligible for the 2500 points.
• Some properties are good about posting this (HR Schaumburg) while others (HR Milwaukee) are not. May require a call on the Diamond line
• The bonus (in lieu of lounge access) is a Diamond benefit so you get it regardless of how you paid (points, cash&points, My Elite rate, corporate rate, Hotwire/Priceline,etc)
• DISCLAIMER: The times (months, days, hours) of lounge closure may fluctuate. Please take what you find here and verify with the property if a closed (or open) RC/GC is important to you.
United States
Arizona
California
Hyatt Regency Indian Wells (Grand Champions Resort) -- Each summer they typically close the RC after July 4th until about Labor day.
Hyatt Regency Century Plaza -- closed Sunday after breakfast and reopens Monday. Hence, guests staying on a Sunday night should be eligible for the 2500 points.
Hyatt Regency Huntington Beach Resort & Spa closed every year in late December to early January
Hyatt Regency Sacramento – closed Fri morning after breakfast and re-open Mon evening
Hyatt Regency Santa Clara -- closed on weekends
Colorado
Connecticut
Hyatt Regency Greenwich – closed on weekends
Florida
Grand Hyatt Tampa Bay – Now open 7 days a week
Hyatt Regency Miami - Closed for renovations until mid-Sept. 2016
Hyatt Regency Jacksonville Riverfront. - "The Regency Club rooms and lounge are closed on weekends – Friday through Sunday"
Georgia
Grand Hyatt Atlanta in Buckhead -- closed Sunday after breakfast and reopens Monday for the evening service. Hence, guests staying on a Sunday night should be eligible for the 2500 points
Hawaii
Illinois
Hyatt Regency McCormick Place – no lounge, no bonus points
Hyatt Regency O'Hare - open 7 days a week
Hyatt Regency Schaumburg– used to be closed on weekends, lounge permanently closed January 2016
Indiana
Hyatt Regency Indianapolis – unstaffed on weekends. you will receive vouchers for appetizers in restaurant, and can grab non-alcoholic drinks in lounge. you will not receive 2.5k points
Kansas
N/A - Hyatt Regency Wichita has no lounge
Kentucky
Louisiana
Maryland
Hyatt Regency Baltimore -- closed for much of the winter months
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New Mexico
New York
Hyatt Regency Rochester: lounge permanently closed, no bonus
Ohio
Oklahoma
Hyatt Regency Tulsa: lounge available to use on weekends, but no breakfast served (effectively closed)
Pennsylvania
Rhode Island
South Carolina
Texas
Hyatt Regency Lost Pines Resort and Spa -- close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt Regency Hill Country Resort -- close their RC's during the slow months (spring, fall/winter), although they are sometimes open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt North Dallas: lounge permanently closed, no bonus
Utah
Virginia
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Washington
Washington, DC
Wisconsin
Hyatt Regency Milwaukee – lounge closed on weekends
China
Hyatt Regency Jing Jin City Resort and Spa – lounge is closed, although it is still mentioned on the hotel's website, so you should receive bonus points. Diamond members can order complimentary Happy Hour drinks (wine, beer, spirits, soft drinks and juice) and snacks (spring rolls, dumplings, buns, sandwiches, cake) off a special menu between 5:30pm and 7:30pm in the Lobby Lounge.
Russia
Hyatt Regency Ekaterinburg – lounge does not serve breakfast on any day; instead, full breakfast buffet in the restaurant is available free of charge, as well as bonus points (see review by paul00)
FAQ:
• T &C: During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
• So….
1) Denied access to open club - full breakfast in restaurant + 2500 points.
2) Temporarily closed club - doesn't matter if it’s seasonal or day of the week (e.g. closed on weekends) - full breakfast in restaurant + 2500 points.
3) No club at property (or permanently closed club) - full Breakfast in restaurant, NO 2500 points.
• It's not really a property discretion issue about the 2500 compensation points but Corporate CS will verify with the property that the RC/GC that is usually open was indeed closed on the date of the stay.
• 2500 points per stay, not night (including if you have a long stay covering 2 separate weekends)
• If closed for any part of your stay, even with breakfast vouchers, you are eligible. e.g., if closes Sunday after breakfast and reopens Monday, guests staying on a Sunday night are eligible for the 2500 points.
• Some properties are good about posting this (HR Schaumburg) while others (HR Milwaukee) are not. May require a call on the Diamond line
• The bonus (in lieu of lounge access) is a Diamond benefit so you get it regardless of how you paid (points, cash&points, My Elite rate, corporate rate, Hotwire/Priceline,etc)
• DISCLAIMER: The times (months, days, hours) of lounge closure may fluctuate. Please take what you find here and verify with the property if a closed (or open) RC/GC is important to you.
United States
Arizona
California
Hyatt Regency Indian Wells (Grand Champions Resort) -- Each summer they typically close the RC after July 4th until about Labor day.
Hyatt Regency Century Plaza -- closed Sunday after breakfast and reopens Monday. Hence, guests staying on a Sunday night should be eligible for the 2500 points.
Hyatt Regency Huntington Beach Resort & Spa closed every year in late December to early January
Hyatt Regency Sacramento – closed Fri morning after breakfast and re-open Mon evening
Hyatt Regency Santa Clara -- closed on weekends
Colorado
Connecticut
Hyatt Regency Greenwich – closed on weekends
Florida
Grand Hyatt Tampa Bay – Now open 7 days a week
Hyatt Regency Miami - Closed for renovations until mid-Sept. 2016
Hyatt Regency Jacksonville Riverfront. - "The Regency Club rooms and lounge are closed on weekends – Friday through Sunday"
Georgia
Grand Hyatt Atlanta in Buckhead -- closed Sunday after breakfast and reopens Monday for the evening service. Hence, guests staying on a Sunday night should be eligible for the 2500 points
Hawaii
Illinois
Hyatt Regency McCormick Place – no lounge, no bonus points
Hyatt Regency O'Hare - open 7 days a week
Hyatt Regency Schaumburg– used to be closed on weekends, lounge permanently closed January 2016
Indiana
Hyatt Regency Indianapolis – unstaffed on weekends. you will receive vouchers for appetizers in restaurant, and can grab non-alcoholic drinks in lounge. you will not receive 2.5k points
Kansas
N/A - Hyatt Regency Wichita has no lounge
Kentucky
Louisiana
Maryland
Hyatt Regency Baltimore -- closed for much of the winter months
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New Mexico
New York
Hyatt Regency Rochester: lounge permanently closed, no bonus
Ohio
Oklahoma
Hyatt Regency Tulsa: lounge available to use on weekends, but no breakfast served (effectively closed)
Pennsylvania
Rhode Island
South Carolina
Texas
Hyatt Regency Lost Pines Resort and Spa -- close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt Regency Hill Country Resort -- close their RC's during the slow months (spring, fall/winter), although they are sometimes open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt North Dallas: lounge permanently closed, no bonus
Utah
Virginia
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Washington
Washington, DC
Wisconsin
Hyatt Regency Milwaukee – lounge closed on weekends
China
Hyatt Regency Jing Jin City Resort and Spa – lounge is closed, although it is still mentioned on the hotel's website, so you should receive bonus points. Diamond members can order complimentary Happy Hour drinks (wine, beer, spirits, soft drinks and juice) and snacks (spring rolls, dumplings, buns, sandwiches, cake) off a special menu between 5:30pm and 7:30pm in the Lobby Lounge.
Russia
Hyatt Regency Ekaterinburg – lounge does not serve breakfast on any day; instead, full breakfast buffet in the restaurant is available free of charge, as well as bonus points (see review by paul00)
List of all Regency / Grand Club closed - WIKI
Jan 28, 2012, 6:23 pm
#16
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Jan 29, 2012, 12:10 am
#17
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
But there's been an exception for the GH NYC lounge from the 2500 points. Has that changed? Again, it's not a property I normally stay at, just going by what I've read or think I've read here on FT.
Thank you!
-David
-David
Jan 30, 2012, 4:51 pm
#19
Join Date: Apr 2010
Location: LAX
Programs: Hyatt Glob
Posts: 369
Hyatt Grand Champions Indian Wells, CA-
Each summer they typically close the RC after July 4th until about Labor day. The exact date range is usually listed on their website, but I couldn't locate it just now.
Each summer they typically close the RC after July 4th until about Labor day. The exact date range is usually listed on their website, but I couldn't locate it just now.
Jan 30, 2012, 5:10 pm
#20
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
HR Lost Pines and HR Hill Country Resort & Spa also close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Jan 30, 2012, 6:05 pm
#21
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
I haven't been there in a while but HR Milwaukee's RC has for some time closed anywhere from noon to 9pm on Friday, not reopening until Monday. In my experience the clerks don't know the rule and require reminding of how it works; expect to chat with a couple confused but very nice people before they put it on your folio.
GH Tampa - that was mentioned above - I can confirm it has been closed every weekend I've been there.
Thanks much for starting this and for the offer to maintain the list!
GH Tampa - that was mentioned above - I can confirm it has been closed every weekend I've been there.
Thanks much for starting this and for the offer to maintain the list!
Feb 2, 2012, 8:45 pm
#22
Join Date: Jan 2012
Location: ORD MNL
Programs: Hyatt Diamond, UAL Premier, Hilton Silver
Posts: 4
HR Schaumburg
HR Schaumburg recently opened their Regency Club. They are closed weekends.
My question concerning these Clubs that close weekends. Do I get 2,500 point if I check out Saturday morning (Monday-Saturday stay) and/or check in on Sunday?
My question concerning these Clubs that close weekends. Do I get 2,500 point if I check out Saturday morning (Monday-Saturday stay) and/or check in on Sunday?
Feb 3, 2012, 7:34 am
#23
Suspended
Join Date: Dec 2004
Posts: 613
Also, Huntington Beach had closed every year in late December to early January the last few years. Exact dates change year to year.
Feb 3, 2012, 7:37 am
#24
Suspended
Join Date: Dec 2004
Posts: 613
You get the points if you stay any night/morning that the club is closed. So for example, HR Irvine closes Friday after breakfast and reopens Monday evening, so if you stay Friday night, Saturday night, or Sunday night you get the 2500 points.
Feb 5, 2012, 6:33 am
#25
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
The Hyatt Regency North Dallas lounge is closed "indefinitely" (NOT just on weekends) and I did NOT get the 2500 points for a stay this past weekend. Boo.
Feb 8, 2012, 8:13 am
#28
Join Date: Nov 2010
Location: Albany, ny
Programs: UA 1k, Hyatt globalist, Hilton diamond
Posts: 20
Does anyone know when the Hyatt Regency North Dallas permanently closed the club? I had a stay there January 14th and was told it was just closed for the weekend. I was told that I should get the 2500 points when I checked in.
Of course they did not post correctly and when I called today they are telling me it is now closed permanently and that I would not get points for the previous stay of January 14th. I just want to know if anyone can verify when it indeed permanently closed.
Of course they did not post correctly and when I called today they are telling me it is now closed permanently and that I would not get points for the previous stay of January 14th. I just want to know if anyone can verify when it indeed permanently closed.
Feb 10, 2012, 2:03 am
#29
Join Date: Feb 2005
Location: DFW
Programs: AA EP/4MM, DL GM/1MM, HH ♦, Bonvoy LT PLT, Hyatt Globalist, AMEX Bus Plt
Posts: 620
Does anyone know when the Hyatt Regency North Dallas permanently closed the club? I had a stay there January 14th and was told it was just closed for the weekend. I was told that I should get the 2500 points when I checked in.
Of course they did not post correctly and when I called today they are telling me it is now closed permanently and that I would not get points for the previous stay of January 14th. I just want to know if anyone can verify when it indeed permanently closed.
Of course they did not post correctly and when I called today they are telling me it is now closed permanently and that I would not get points for the previous stay of January 14th. I just want to know if anyone can verify when it indeed permanently closed.
"...The Regency Club at the Hyatt Regency North Dallas is closed every Friday - Monday. If a Club closure is due to their regularly scheduled business hours, it is not eligible for bonus points. This is why the coupons were provided forthe 701 Bar and Grill and Boots and Brix. The bonus points are only offered when there are extenuating circumstances for closure, like
renovations..."
Btw, I didn't receive the coupons either. The lounge has been closed Fri-Mon as long as I have stayed here, so this is a new development not allowing the 2500 points.
Feb 10, 2012, 9:56 am
#30
Suspended
Join Date: Dec 2009
Posts: 3,816
Had a stay Feb 3rd at the HR N Dallas in which I did not receive the 2500 points. Below is the response I received from customer service online form:
"...The Regency Club at the Hyatt Regency North Dallas is closed every Friday - Monday. If a Club closure is due to their regularly scheduled business hours, it is not eligible for bonus points. This is why the coupons were provided forthe 701 Bar and Grill and Boots and Brix. The bonus points are only offered when there are extenuating circumstances for closure, like
renovations..."
Btw, I didn't receive the coupons either. The lounge has been closed Fri-Mon as long as I have stayed here, so this is a new development not allowing the 2500 points.
"...The Regency Club at the Hyatt Regency North Dallas is closed every Friday - Monday. If a Club closure is due to their regularly scheduled business hours, it is not eligible for bonus points. This is why the coupons were provided forthe 701 Bar and Grill and Boots and Brix. The bonus points are only offered when there are extenuating circumstances for closure, like
renovations..."
Btw, I didn't receive the coupons either. The lounge has been closed Fri-Mon as long as I have stayed here, so this is a new development not allowing the 2500 points.