Hyatt Regency Suzhou REVIEW - MASTER THREAD
Oct 27, 2016, 9:42 am
#16
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Gardens are scattered around the city - you will have to take taxi. HR is good with a nice pool and club in the middle of well developed area - mall nearby, mix of asian and westen food, metro etc.. a convenient but rather generic home base..
Long time ago i stayed at sheraton that got rebranded to pan pacific - it was a very interesting property with a garden next to it. . As a tourist it was a much more interesting place to be..
Long time ago i stayed at sheraton that got rebranded to pan pacific - it was a very interesting property with a garden next to it. . As a tourist it was a much more interesting place to be..
Oct 25, 2017, 7:01 am
#17
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Recent Experiences?
Does anyone have recent experience staying at this hotel?
I have booked 2 nights mid-November here, as a weekend stay from Shanghai. My other options are SPG hotels in Suzhou.
I have booked 2 nights mid-November here, as a weekend stay from Shanghai. My other options are SPG hotels in Suzhou.
Jan 15, 2019, 3:18 pm
#18
Join Date: Jun 2005
Location: Outside LAX.
Programs: UA1K 2MM and more
Posts: 328
Jan 16, 2019, 7:12 am
#19
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I ended up going with Marriott Suzhou because of location. Hyatt Regency appears to be in a newer business area. Although location of Marriott Suzhou is also kind of on the outer part of tourist areas.
Jun 17, 2023, 2:33 pm
#21
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
I have never stayed here because they game the system on standard suites - they sell them on Ctrip but not on the Hyatt website so globalists can't get upgraded to a suite. They've been doing this for 3 yrs. I have complained w my concierge acknowledging the issue - I think they gave me points as compensation once... And the last GM calling me to apologize and that he'd rectify the situation. He said for me to contact him if I booked. He shortly after left the property and they still game the system. I have never seen a standard suite available and the hotel keeps blaming construction, even though suites are sold on Ctrip.
The Park Hyatt is a 5-10 walk away. Is 30-40% cheaper perhaps but 1000% nicer. Stay away from this property. They game the system. I'm outraged and perplexed Hyatt corporate hasn't stepped in the fox this obvious problem.
The Park Hyatt is a 5-10 walk away. Is 30-40% cheaper perhaps but 1000% nicer. Stay away from this property. They game the system. I'm outraged and perplexed Hyatt corporate hasn't stepped in the fox this obvious problem.
Oct 25, 2023, 8:36 am
#22
Join Date: Oct 2020
Location: Paris
Programs: Hyatt Globalist, Hilton Diamond
Posts: 133
I have never stayed here because they game the system on standard suites - they sell them on Ctrip but not on the Hyatt website so globalists can't get upgraded to a suite. They've been doing this for 3 yrs. I have complained w my concierge acknowledging the issue - I think they gave me points as compensation once... And the last GM calling me to apologize and that he'd rectify the situation. He said for me to contact him if I booked. He shortly after left the property and they still game the system. I have never seen a standard suite available and the hotel keeps blaming construction, even though suites are sold on Ctrip.
The Park Hyatt is a 5-10 walk away. Is 30-40% cheaper perhaps but 1000% nicer. Stay away from this property. They game the system. I'm outraged and perplexed Hyatt corporate hasn't stepped in the fox this obvious problem.
The Park Hyatt is a 5-10 walk away. Is 30-40% cheaper perhaps but 1000% nicer. Stay away from this property. They game the system. I'm outraged and perplexed Hyatt corporate hasn't stepped in the fox this obvious problem.
Oct 25, 2023, 6:19 pm
#23
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
This hotel indeed continues to game the system by selling standard suites on ctirp but never on the Hyatt app - this upgrades are never given.
I've complained to Hyatt and they said they'll rectify. The old GM (since fired) called me and said they'd rectify but never have
It's poor properties like this that make me upset at Hyatt for not forcing them to adhere to policy terms. It makes a mockery of loyalty programs.
I love Hyatt and it's been good to me but too many bad actors like this exist which means I won't go out of my way to requalify.and if I stop getting suites w regularity, I'm jumping ship
I've complained to Hyatt and they said they'll rectify. The old GM (since fired) called me and said they'd rectify but never have
It's poor properties like this that make me upset at Hyatt for not forcing them to adhere to policy terms. It makes a mockery of loyalty programs.
I love Hyatt and it's been good to me but too many bad actors like this exist which means I won't go out of my way to requalify.and if I stop getting suites w regularity, I'm jumping ship