Bed Type request on Profiles
Mar 2, 2010 | 10:54 am
#1
Original Poster
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Join Date: Jul 2001
Location: New Jersey
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Bed Type request on Profiles
I wonder if there is any way Hyatt could put a "no preference" option under bed type requests. Some people actually do not have a preference, and in some cases, such as in Waikiki, putting in the wrong type, could prevent you from getting a better upgrade.
For example, in Waikiki there are zero king beds in the ocean front category. As a matter of fact, I seem to recall reading here that only 25% of their rooms have king beds.
I believe the same situation exists at the Grand Cypress - there are more rooms with 2 doubles than with kings.
Thoughts?
For example, in Waikiki there are zero king beds in the ocean front category. As a matter of fact, I seem to recall reading here that only 25% of their rooms have king beds.
I believe the same situation exists at the Grand Cypress - there are more rooms with 2 doubles than with kings.
Thoughts?
Mar 2, 2010 | 12:26 pm
#2
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,577
Mary, we have that ability now. I just checked profiles:
Bed Type Room Type Room Location
No preference No preference No preference
Two Double Beds Smoking High Floor
One King Bed Non-Smoking Low Floor
Bed Type Room Type Room Location
No preference No preference No preference
Two Double Beds Smoking High Floor
One King Bed Non-Smoking Low Floor
Mar 2, 2010 | 12:29 pm
#3
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
The option is there but does not affect reservations made before the options are changed. I changed my profile a month or so back but my last two stays still had the preference from my old settings.
Mar 2, 2010 | 1:13 pm
#4
Original Poster
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Great!!! I haven't looked in a few months since I changed my smoking preference.
Must go change it
Thanks for letting me know. I rarely look at it.
ETA: Well, apparently when I mentioned to a cust. svc rep that I could never get "smoking" removed from my preferences, which she said she would do to make sure it took, I must have also changed my bed type to no-preference, because that's what I have there now.
Oh well.... next time I'll look before posting
Must go change it
Thanks for letting me know. I rarely look at it.
ETA: Well, apparently when I mentioned to a cust. svc rep that I could never get "smoking" removed from my preferences, which she said she would do to make sure it took, I must have also changed my bed type to no-preference, because that's what I have there now.
Oh well.... next time I'll look before posting
Last edited by Mary2e; Mar 2, 2010 at 1:31 pm