Miles or Upgrade?!
Oct 24, 2009, 3:29 pm
#1
Original Poster
Join Date: Apr 2004
Programs: UA 1K
Posts: 358
Miles or Upgrade?!
I recently stayed at the Hyatt Regency in Schaumburg, IL for one night. At check-in, I asked if I could get miles instead of points and the agent told me that if I choose miles I'd lose my room upgrade. I don't get why we're getting penalized for choosing miles.
Oct 24, 2009, 4:16 pm
#2
Join Date: Feb 2004
Posts: 1,959
Next time just say thank you and take the upgrade. Then when the stay posts call GP CS and switch the stay to miles. The desk clerk was a clueless moron most likely just promoted from an HP hotel.
Oct 25, 2009, 9:35 am
#3
Join Date: Jul 2007
Posts: 567
If an Hyatt associate at HR Woodfield revoke your upgrade after you addressed to him/her that you opt to earn travel partner currency, s/he made bad judgements, if you hold Diamond Status within GP, s/he was wrong and I would follow this up with CS.
Oct 25, 2009, 1:32 pm
#4
Join Date: Aug 2009
Location: ATL
Programs: Delta Diamond, Hyatt Diamond, Entry level on most others
Posts: 22
Was this the Hyatt Regency Woodfield in Schaumburg, IL? They front desk staff there are pretty clueless. Usually extremely young (look like high schoolers). They are very attractive but are a little too preoccupied to actually help anyone.
Oct 31, 2009, 3:58 am
#5
Join Date: May 2003
Posts: 6,359
