Expedia's answer for Osaka and Tokyo reservations (MERGED THREAD)
Nov 8, 2005, 5:54 pm
#31
Join Date: Jun 2004
Location: BUR
Programs: UA 1MM, DL former Gold, AA, SPG, HH Gold, SPG Gold, Marriott Gold
Posts: 884
Originally Posted by SF_trotter
Are you and others honestly saying you sincerely believed the Expedia deal was an intentional promotion and not a pricing mistake?
Nov 8, 2005, 5:55 pm
#32
Suspended
Original Poster
Join Date: Jun 2002
Location: Siesta Key
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,697
Originally Posted by the_nomad
So Mr. Dennis is contradicting himself.... [url]http://www.msnbc.msn.com/id/8705059/ 
Class-action, brothers!
Class-action, brothers!
Nov 8, 2005, 5:55 pm
#33
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
Should be interesting to watch the developments. I saw the special posted, briefly considered grabbing some rooms but had zero plans to actually use a reservation, so let it pass. Why not chalk it up to FT fun and let it go? Why consider legal options?
Having gotten in on some of the past misprices, i.e. the BA $20 WT+ special and a SEA-FCO $150 rate, I do know hotels and airfares work very differently and there is not alot, other than some temporary bad PR, to force either Expedia or Hilton to honor these rates.*
Just my 2 cents, of course.
*I'm not a lawyer and this wasn't meant as any kind of pseudo-legal advice, just my understanding of the system from a TA.
Having gotten in on some of the past misprices, i.e. the BA $20 WT+ special and a SEA-FCO $150 rate, I do know hotels and airfares work very differently and there is not alot, other than some temporary bad PR, to force either Expedia or Hilton to honor these rates.*
Just my 2 cents, of course.
*I'm not a lawyer and this wasn't meant as any kind of pseudo-legal advice, just my understanding of the system from a TA.
Last edited by tcook052; Nov 8, 2005 at 6:14 pm
Nov 8, 2005, 5:57 pm
#34
Join Date: Jul 2004
Programs: AA Plat, and about everything else
Posts: 359
And yet, on Expedia I still see my Hilton confirmation number and am still able to print the page that states :
Reservation has been confirmed by Hilton Tokyo. Your credit card has been charged in full.........
I think I'll print out this page everyday for a while. I also have an email response to my question : "Before I book airfare, I want to reconfirm reservation # XXX..." Expedia assured me that the reservation was confirmed.
In all honest, I'm glad my trip isn't until mid next year, I think it may take some time to straighten this out. Good luck all, time to sit back and wait.
Reservation has been confirmed by Hilton Tokyo. Your credit card has been charged in full.........
I think I'll print out this page everyday for a while. I also have an email response to my question : "Before I book airfare, I want to reconfirm reservation # XXX..." Expedia assured me that the reservation was confirmed.
In all honest, I'm glad my trip isn't until mid next year, I think it may take some time to straighten this out. Good luck all, time to sit back and wait.
Nov 8, 2005, 5:58 pm
#35
Join Date: Jul 2002
Location: Boston, MA
Posts: 905
i would saay that expedia definitely is stupid for informing customers one thing and then reversing on that (makes me wish i had emailed them confirm my reservations!).
but, im sure many people booked lots of plane tickets already, and its because of the emails they sent out and people made public here. the fact that the charges are already on my credit card also made me sure that they were going to honor it.
perhaps this article is a public front from the company? they might be trying to make out like they wont be honoring this for the good of investors, but maybe they actually will be?
r
but, im sure many people booked lots of plane tickets already, and its because of the emails they sent out and people made public here. the fact that the charges are already on my credit card also made me sure that they were going to honor it.
perhaps this article is a public front from the company? they might be trying to make out like they wont be honoring this for the good of investors, but maybe they actually will be?
r
Nov 8, 2005, 5:58 pm
#36
Join Date: Feb 2005
Location: Airstrip One
Programs: AA gold, UA Premier, HH Gold, *wood gold, PC gold
Posts: 950
Originally Posted by andrzej
See this: http://www.msnbc.msn.com/id/8705059/
In fact, I think it was you who pointed this one out, right? Good call!
Last edited by the_nomad; Nov 8, 2005 at 6:02 pm
Nov 8, 2005, 6:02 pm
#39
Suspended
Original Poster
Join Date: Jun 2002
Location: Siesta Key
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,697
Originally Posted by the_nomad
I don't see any relevance to our discussion here.
They are telling (at least for now) that they will cancel all reservations.
Different animal.......
Nov 8, 2005, 6:04 pm
#40
Join Date: Feb 2005
Location: Airstrip One
Programs: AA gold, UA Premier, HH Gold, *wood gold, PC gold
Posts: 950
Originally Posted by rockyp
the_nomad, you may want to grab that voucher you were offered, or are you staying in for the ride? 
...or whatever y'all want to do (I say class-action, lol).
Nov 8, 2005, 6:04 pm
#41
Join Date: Nov 2003
Location: Alameda, CA, USA
Posts: 4,906
Originally Posted by SF_trotter
If so, why were people blaming Farealert for killing the "deal"? Why were people so concerned that Expedia might find out about its own special "promotion"?
Nov 8, 2005, 6:04 pm
#42
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,827
As far as I'm concerned they either honour it or get dragged to small claims (UK) by myself.
Suffice to say that a mutual agreement was made and passed. The reservation was both confirmed by Expedia and Hilton (both confirmation numbers). Add to that it has now been more than 72 hours since I have booked (enough time for them to contact me if they intended to back out of a mutually agreed contract).
I have used Expedia for all my travel plans in the past year, however if they back out of this, so will I. I can go and do my travel planning on other websites (ie. Travelocity) who at least are honnest in their business.
Suffice to say that a mutual agreement was made and passed. The reservation was both confirmed by Expedia and Hilton (both confirmation numbers). Add to that it has now been more than 72 hours since I have booked (enough time for them to contact me if they intended to back out of a mutually agreed contract).
I have used Expedia for all my travel plans in the past year, however if they back out of this, so will I. I can go and do my travel planning on other websites (ie. Travelocity) who at least are honnest in their business.
Nov 8, 2005, 6:06 pm
#43
Join Date: Jan 2005
Programs: UA 1K; SPG Plat; Hyatt Diamond
Posts: 2,179
Originally Posted by andrzej
I found this article earlier today and posted it for you because at that time your situation mirrored the ladies situation.
I don't see any relevance to our discussion here.
They are telling (at least for now) that they will cancel all reservations.
Different animal.......
I don't see any relevance to our discussion here.
They are telling (at least for now) that they will cancel all reservations.
Different animal.......
Nov 8, 2005, 6:06 pm
#44
Join Date: Feb 2005
Location: Airstrip One
Programs: AA gold, UA Premier, HH Gold, *wood gold, PC gold
Posts: 950
Originally Posted by andrzej
I found this article earlier today and posted it for you because at that time your situation mirrored the ladies situation.
I don't see any relevance to our discussion here.
They are telling (at least for now) that they will cancel all reservations.
Different animal.......
I don't see any relevance to our discussion here.
They are telling (at least for now) that they will cancel all reservations.
Different animal.......
But it seems similar in a way... some of us might have already purchased non-refundable tix to Japan so then are "stranded" just as Mr. Dennis says.
Nov 8, 2005, 6:08 pm
#45
Join Date: Oct 2004
Location: HNL
Programs: UA, HHonors Gold
Posts: 377
???
Originally Posted by boifromtroy
Actually, they are not telling us anything and they should have no reasonable expectation that everyone who booked the deal reads USA Today.
Well the article in USA Today came about from a member of Flyertalk emailing them and telling them what was going on while the deal was still available. I hope this is just a front.
Rex