Grand Hyatt Santiago-Diplomatic Suite USD $5.00 per night
Aug 6, 2015, 2:46 pm
#136
Join Date: Aug 2002
Location: Sacramento
Programs: AA MM, AS MVP Gold, Hyatt Diamond, Hilton Diamond, SPG Gold, FPC lifetime Plat, Kohls MVP
Posts: 547
OK to use Hyatt CC ?
Great News. I was thinking about using my Hyatt CC when checking in. Anybody see any issues with that ?
Aug 6, 2015, 2:59 pm
#138
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
The Supervisor I spoke with advised me to be sure to pay with AMEX, in case they hotel does not adjust the rate, in which case AMEX can easily refund.
AMEX is taking the high road here. I would not make things more difficult for them.
Aug 6, 2015, 3:46 pm
#139
Join Date: Dec 2012
Location: Phoenix, AZ
Programs: Starwood Gold, Hilton Gold, Mariott Gold, AMEX Plat, US CP
Posts: 273
Mine shows the rates with all the zeros on it as well. I wonder if we should call or just wait. I guess they could of corrected them in the system for Hyatt and then provided Hyatt with the list of people who had the other rate?
Thoughts, everyone?
Thoughts, everyone?
Aug 6, 2015, 4:50 pm
#140
Join Date: May 2005
Programs: UAL 1K MM, AA Plat, Hyatt Diamond, Hertz President's Circle, SPG Gold, HHonors Gold, Amex Plat
Posts: 563
Agreed. I was told we need to pay the hotel rate plus "any taxes" (not an issue), then email the receipt to them and they will credit the difference. Also was told that they and the hotel have a list of people who booked due to the pricing error. You have to use your Amex and they will not cover any incidentals. They said to ignore the corrected rate you see when you log in.
Aug 6, 2015, 5:32 pm
#141
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,049
Agreed. I was told we need to pay the hotel rate plus "any taxes" (not an issue), then email the receipt to them and they will credit the difference. Also was told that they and the hotel have a list of people who booked due to the pricing error. You have to use your Amex and they will not cover any incidentals. They said to ignore the corrected rate you see when you log in.
Aug 6, 2015, 7:10 pm
#142
Join Date: May 2005
Programs: UAL 1K MM, AA Plat, Hyatt Diamond, Hertz President's Circle, SPG Gold, HHonors Gold, Amex Plat
Posts: 563
Did you ask?
This is Amex and Amex Fine Hotels & Resorts (catering to Plat and Centurion cardholders). I can only speak for myself, but I feel very reassured after speaking to a manager there that this will be handled appropriately.
This is Amex and Amex Fine Hotels & Resorts (catering to Plat and Centurion cardholders). I can only speak for myself, but I feel very reassured after speaking to a manager there that this will be handled appropriately.
Aug 6, 2015, 7:55 pm
#143
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Grand Hyatt Santiago-Diplomatic Suite USD $5.00 per night
I understand your point but still. Those that booked the Diplomatic Suite for multiple-nights would be on the hook for thousands of dollars.
Not really sure I would go in blindly without having something on writing before.
Not really sure I would go in blindly without having something on writing before.
Aug 6, 2015, 8:23 pm
#144
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,049
I haven't called yet, but of course I will before I book flights. Just wondering if anyone was able to get it in writing.
Aug 6, 2015, 10:02 pm
#145
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
This is great news! I booked 52 nights spread over 2 stays to get me to Diamond. I wasn't overly greedy though, just booked a regular club room, not the suite 
Aug 7, 2015, 8:15 am
#147
Join Date: Feb 2013
Location: FLL
Programs: US CP, AA Plat, DL Silver, EY Gold, Kimpton IC, SPG Plat
Posts: 409
Aug 7, 2015, 8:34 am
#148
Join Date: Dec 2012
Location: Phoenix, AZ
Programs: Starwood Gold, Hilton Gold, Mariott Gold, AMEX Plat, US CP
Posts: 273
Over the years there has been some awesome deals; however, it always seems there is the one who pushes the envelope and ruins it for everyone...
Aug 7, 2015, 8:44 am
#149
Join Date: Dec 2013
Location: Midwest
Programs: DL DM
Posts: 401
I was told to pay with my Platinum card or else it would not be honored, and I have that in writing. The supervisors were happy to provide everything in writing when I asked, and in fact said if they were in my shoes would do the same.
Aug 7, 2015, 11:33 am
#150
Join Date: Jan 2012
Programs: AMEX Platinum, Hyatt Diamond, RC/Marriot Platinum, Hilton Diamond, SPG Gold, IHG Platinum
Posts: 388
You're the kind of person who ruins these deals for everyone else. A week, even two weeks is reasonable. Two months, seriously? Downright greedy.