IC Koh Samui Thailand 25,000 Points for All Room/Villa Types - Dates Wide Open
Jan 9, 2014, 9:38 am
#91
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
...
I didn't get a 3BR. I got a 1BR and a 2BR....... but if there are 2 rooms per day then that would make sense.I could probably cancel it and, assuming it returns into inventory, you could book the 3BR, if they haven't fixed this yet.
Jan 9, 2014, 9:45 am
#92
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
I think you will depart ex-RGN and take SQ suite very soon, right?
Jan 9, 2014, 9:47 am
#93
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Jan 9, 2014, 10:10 am
#94
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
This hotel is definitely not the best on USM, and has nothing to compare to Conrad Koh Samui.
While I agree 25K PCR points for a 3 BR villa is a great deal, it's far from being a superb deal. Plus, there is no TG award seats between BKK and USM so that getting there is also a PITA.
Jan 9, 2014, 10:33 am
#95
Join Date: May 2012
Posts: 213
The stupid IHG system recognised using our accounts as having a duplicate account.
(a lot of switching yesterday between different browsers)
The account has been suspended and booking got cancelled. Over the phone now to get it sorted. Best part the room is now gone.
You guys are probably ok.
(a lot of switching yesterday between different browsers)
The account has been suspended and booking got cancelled. Over the phone now to get it sorted. Best part the room is now gone.
You guys are probably ok.
They were unable to tell which exactly and said they'll get back to us within 48h.
Can't believe how bad their CS is. She could barely speak English.
Jan 9, 2014, 10:36 am
#96
Join Date: Jul 2013
Location: ATL
Programs: HH D, MB G, IHG P, Nat'l EE, Hertz PC
Posts: 496
Did they suspend your account or cancel your rooms?
Jan 9, 2014, 10:43 am
#97
Join Date: May 2012
Posts: 213
The cancellation was a result of her account being suspended.
We were enquiring about missing points from the BIG WIN promo yesterday.
(the points didn't credit correctly)
They're running some kind of audit.
ATM she's unable to login to her account.
We were enquiring about missing points from the BIG WIN promo yesterday.
(the points didn't credit correctly)
They're running some kind of audit.
ATM she's unable to login to her account.
Jan 9, 2014, 10:48 am
#98
Join Date: May 2011
Location: Everywhere
Programs: Who cares... status is a Red Herring.
Posts: 733
Ya know there's a IHG thread on this exact error, and as far as I know, they've always honored them. IHG clearly cares nothing about what their customers think of them, yet, they seem to let these slide by without care.
Jan 9, 2014, 11:13 am
#99
Join Date: Mar 2008
Posts: 4,859
Plenty of award seats and cheap revenue seats as well.
For USM award the JAL mileage program could be a great way of scoring seats on Bangkok Ai.
Jan 9, 2014, 11:21 am
#100
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
I think the PG redemption deal through JL (5K miles) was concluded by the end of 2013?
Jan 9, 2014, 11:36 am
#101
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
This really is not comparable to the Marriott Phuket "thing" where rooms were sold for $10. Rooms there were $300, so a 30x price difference. In addition, there was no limit to the amount of rooms that could be booked. I.E. Then entire hotel could have been sold out, of standard rooms, at $10 per room.
25,000 points are being paid for the IC KS rooms which is the normal rate for a standard room there, and a standard room goes for $300 per night. So, getting a premium room for a $300-equivalent is not exactly like getting a Marriott room at a 96.6% discount. Furthermore, it appeared as if there were about 2 rooms per day that could be booked as an award, limiting the overall damage to the hotel.
25,000 points are being paid for the IC KS rooms which is the normal rate for a standard room there, and a standard room goes for $300 per night. So, getting a premium room for a $300-equivalent is not exactly like getting a Marriott room at a 96.6% discount. Furthermore, it appeared as if there were about 2 rooms per day that could be booked as an award, limiting the overall damage to the hotel.
So my prediction of 3 Options:
1) Cancellation
2) Standard Room
3) Cancellation and a goodwill of xx,000 Points
YMMV
Jan 9, 2014, 11:42 am
#102
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
I think we can cut the cr@p with these calculations, it was an error no matter how we turn it. The tone has been set for quiet some time now how companies deal with these matters. It's not like the good old FT days anymore where stuff like this usually got honored.
So my prediction of 3 Options:
1) Cancellation
2) Standard Room
3) Cancellation and a goodwill of xx,000 Points
YMMV
So my prediction of 3 Options:
1) Cancellation
2) Standard Room
3) Cancellation and a goodwill of xx,000 Points
YMMV
Jan 9, 2014, 12:06 pm
#103
Join Date: Sep 2010
Programs: IC Royal Ambassador, Hyatt Diamond
Posts: 486
IC Koh Samui Thailand 25,000 Points for All Room/Villa Types - Dates Wide Open
Make sure you have the number of people maxed out on your reservations. I just was able to change mine from 1 adult to 4 adults and 1 child on the 2 bedroom villa. Might make it harder for them to put you in a standard room if 4-6 people are showing up.
Jan 9, 2014, 12:08 pm
#104
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Excellent advice. Where's the Like button.
