Ritz Carlton Hong Kong EUR 214
Aug 2, 2012, 10:46 pm
#16
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist
Posts: 550
Aug 3, 2012, 1:42 am
#17
Join Date: Aug 2004
Posts: 1,006
My reservation is for the end of August, then I guess I'll know something more from the FTer staying there next week
Weird situation though
Aug 3, 2012, 2:21 am
#20
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,852
You have not made the booking on hotel web-page so I assume RC will deny that you have any reservations in HKG (which is true) and refer you to sort this out with the travel agent you booked with. There is no error on the part of RC, so I dont expect them to honor this just because the agent made a mistake...
Aug 3, 2012, 6:41 am
#21
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist
Posts: 550
And it does show RC Shenzen.
So what's the next step? Just cancel? Or ask le-voyage to honor this?
Aug 3, 2012, 7:25 am
#23
Join Date: Aug 2004
Posts: 1,006
Aug 3, 2012, 9:08 am
#24
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,617
Yep, I received a confimration email from an agent, then a followup cancellation from ANOTHER agent...very concise and rather cold..but its not like the DOT can protet us here :-:
Aug 3, 2012, 7:00 pm
#25
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Yep, mine got cancelled as while, here's the reply after emailing to to them about the status.
Due to a mistake in our online reservation system (Galileo) we found out that your booking has been initially sent to The Ritz Carlton Shenzhen instead of the Ritz Carlton Hong Kong International Commerce Centre.
We apologize for the mistake, your reservation has been cancelled without penalties.
So it's a no go....
Due to a mistake in our online reservation system (Galileo) we found out that your booking has been initially sent to The Ritz Carlton Shenzhen instead of the Ritz Carlton Hong Kong International Commerce Centre.
We apologize for the mistake, your reservation has been cancelled without penalties.
So it's a no go....
Aug 5, 2012, 7:12 am
#26
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
I just got an email from le voyage offering me a "preferential" rate of 5900 hkd for my dates of travel for club deluxe which is the exact same rate on rc.com.
615 euros vs 290?
Thanks so much. I'll be sure to sen a lot of business your way.
FDW
615 euros vs 290?
Thanks so much. I'll be sure to sen a lot of business your way.
FDW
Aug 5, 2012, 7:14 am
#27
Join Date: Feb 2011
Location: LAX
Programs: HHonor Dia, Marriott Plat, Hyatt Explorist
Posts: 550
Yep, mine got cancelled as while, here's the reply after emailing to to them about the status.
Due to a mistake in our online reservation system (Galileo) we found out that your booking has been initially sent to The Ritz Carlton Shenzhen instead of the Ritz Carlton Hong Kong International Commerce Centre.
We apologize for the mistake, your reservation has been cancelled without penalties.
So it's a no go....
Due to a mistake in our online reservation system (Galileo) we found out that your booking has been initially sent to The Ritz Carlton Shenzhen instead of the Ritz Carlton Hong Kong International Commerce Centre.
We apologize for the mistake, your reservation has been cancelled without penalties.
So it's a no go....
I asked them if they could honor the old rate.
See if they response. Doubt they'll agree