Hilton Visa: New Cards sent to me due to "breach"
#1
Original Poster
Join Date: Dec 2002
Programs: UA MM, Hilton-Dia
Posts: 1,480
Hilton Visa: New Cards sent to me due to "breach"
Just a heads up.
Citibank notified (stealthily: I found this out only after logging in into account today and seeing a "security message" which prompted me to call in) me that they would be sending out new cards with a new account number. Reason they gave me: a "security breach" in a major retailer.
May affect others as well. I do not know if this is widespread.
Some minor inconvenience to me in terms of redoing billpay, paypal, recordkeeping etc. Will be looking to see what they offer in the mail in terms of relief e.g. credit monitoring etc.
Citibank notified (stealthily: I found this out only after logging in into account today and seeing a "security message" which prompted me to call in) me that they would be sending out new cards with a new account number. Reason they gave me: a "security breach" in a major retailer.
May affect others as well. I do not know if this is widespread.
Some minor inconvenience to me in terms of redoing billpay, paypal, recordkeeping etc. Will be looking to see what they offer in the mail in terms of relief e.g. credit monitoring etc.
#2
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Just a heads up.
Citibank notified (stealthily: I found this out only after logging in into account today and seeing a "security message" which prompted me to call in) me that they would be sending out new cards with a new account number. Reason they gave me: a "security breach" in a major retailer.
May affect others as well. I do not know if this is widespread.
Some minor inconvenience to me in terms of redoing billpay, paypal, recordkeeping etc. Will be looking to see what they offer in the mail in terms of relief e.g. credit monitoring etc.
Citibank notified (stealthily: I found this out only after logging in into account today and seeing a "security message" which prompted me to call in) me that they would be sending out new cards with a new account number. Reason they gave me: a "security breach" in a major retailer.
May affect others as well. I do not know if this is widespread.
Some minor inconvenience to me in terms of redoing billpay, paypal, recordkeeping etc. Will be looking to see what they offer in the mail in terms of relief e.g. credit monitoring etc.
#4
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
#5
Join Date: Oct 1999
Location: SAN
Programs: AS MVP Gold, AA Life Plat, Marriott Life Titanium, IHG Plat Amb, Hilton/Hyatt Diamond, Radisson Gold
Posts: 137
My partner's AA MC was canceled on him, too. And just a month after my Professional card was canceled. In all cases, we didn't receive any email or phone notice. Just a security message when we logged in online. Which was a real b*tch in my case, because I was logging in on the road to pay my bill online. When I called Citi to inquire about this, I was told, "Oh, you'll have your replacement card sent to you in just a few days, and then you can activate the new card number for online access." When told that I was on the road, my bill was due in 3 days, and wouldn't be back home for about 3 weeks, he paused a few seconds and finally said, "I guess we can waive the fee for telephone payment if you'd like to do that."
I'm seriously giving thought to closing out my Citi cards. These card cancellations are causing my partner and me major disruptions ferreting out all the places where we've used the cards for automated payments. One is our concern regarding security, if they're having to cancel people's cards on them so frequently. And the other is how they're handling the cancellation notifications (or lack thereof).
I'm seriously giving thought to closing out my Citi cards. These card cancellations are causing my partner and me major disruptions ferreting out all the places where we've used the cards for automated payments. One is our concern regarding security, if they're having to cancel people's cards on them so frequently. And the other is how they're handling the cancellation notifications (or lack thereof).
#6
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
That's exactly what I'll be doing if, as I expect, I will not get a meaningful answer from them. I was particularly annoyed when they used the opportunity of me activating the new card to try and push (via rep) their credit monitoring service and 0% balance transfers.
#8
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,248
We got replacement cards a couple weeks ago. I didn't open the envelope for a week and was surprised at the reason for the new cards - mine were good for another year. No fraudulent charges. I also would like to know the merchant.
#9
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Via the secure messaging system, Citi told me to call customer service.
When I called them, the rep claimed they didn't know the merchant and were still investigating.
This makes little sense to me. My account had no fraudulent charges and the notification I got clearly said it was a merchant database compromise. If they want to protect the merchant's reputation, fine -- they are going to lose me as a customer.
Sent another follow-up message, pointing them to CA state law (SB 1386), which might apply here and require notification.
When I called them, the rep claimed they didn't know the merchant and were still investigating.
This makes little sense to me. My account had no fraudulent charges and the notification I got clearly said it was a merchant database compromise. If they want to protect the merchant's reputation, fine -- they are going to lose me as a customer.
Sent another follow-up message, pointing them to CA state law (SB 1386), which might apply here and require notification.
#11
Suspended
Join Date: May 2003
Location: NYC
Programs: United 1K, HHonors Gold, MR Gold
Posts: 1,628
I started a similar thread this morning in the "Other Credit Card Programs" section with respect to my Citi Mastercard. Maybe these threads should be merged under a heading like "Citi credit cards - widespread security breach".
Also, since Citi doesn't seem to be willing to identify the problem merchant, is anyone interested in sharing the names of the internet retailers they've been dealing with using their compromised Citi cards?
Also, since Citi doesn't seem to be willing to identify the problem merchant, is anyone interested in sharing the names of the internet retailers they've been dealing with using their compromised Citi cards?
Last edited by Kate_Canuck; Sep 9, 2008 at 7:31 pm
#12
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
Also, since Citi doesn't seem to be willing to identify the problem merchant, is anyone interested in sharing the names of the internet retailers they've been dealing with using their compromised Citi cards?
The latest reply I received from Citi via their secure msg service (which, by the way, is complete cr*p compared to the equivalent Chase feature) is that they can't deal with it via the secure msg service and that they forwarded my message to the appropriate department for investigation and that I would receive a reply in the mail in 10-15 days.
Coincidentally my membership fee is coming due this month and I had been considering closing the account anyway (want to focus on hotel points for a while), so this is just another good reason to close it.
#13
Join Date: May 2006
Location: Houston
Programs: CO, US, SPG Gold, Hilton Diamond
Posts: 87
I too got a new card and found out when I logged on.
I think the merchant has to be Hilton. I only use my Citi Visa for Hilton stays and in the rare occation when a merchant doesn't take Amex. Which only happens once in a blue moon for me. Couple charges internationally and one or two at local lunch places. Literally my usage on this card is minimal don't even use it every month.
I think the merchant has to be Hilton. I only use my Citi Visa for Hilton stays and in the rare occation when a merchant doesn't take Amex. Which only happens once in a blue moon for me. Couple charges internationally and one or two at local lunch places. Literally my usage on this card is minimal don't even use it every month.
#14
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,854
I think the merchant has to be Hilton. I only use my Citi Visa for Hilton stays and in the rare occation when a merchant doesn't take Amex. Which only happens once in a blue moon for me. Couple charges internationally and one or two at local lunch places. Literally my usage on this card is minimal don't even use it every month.
#15
Join Date: Aug 2006
Location: CLT
Posts: 7,249