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Old Dec 20, 2007, 12:50 pm
  #1  
Original Poster
 
Join Date: Aug 2001
Location: ATL/MDW/ORD
Programs: AA Gold
Posts: 590
Login issues?
I just went to login, and got this message:

We're sorry but we are unable to process your login. You may book your reservations without login. Be sure to provide your HHonors®/Senior HHonors® account number on the Guest Information form.

So I double check my number and PIN (which I had remembered correctly) and re-entered it. Same message again. Waited ten minutes, did it for a third time, and got the same response.

Had them send me my PIN, which of course I had correctly entered, and I'm still getting the message. Anyone else unable to login right now?
yorock is offline  
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Old Dec 20, 2007, 12:58 pm
  #2  
 
Join Date: Oct 2000
Location: On the fast track to dirt status, Raleigh, NC
Posts: 1,085
Same problem. I just tried to log in to book a reservation and got the error message so I checked here.

I'll wait a little to see what happens.
biggs is offline  
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Old Dec 20, 2007, 1:04 pm
  #3  
 
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
It's been up and down all day. It's been up and down all day internally also according to several HHonors CSRs I've talked to today while trying to get some posting errors sorted out. The company line seems to be "we can't make those kinds of changes right now. Try back in a couple of hours."
IsleOfMan is offline  
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Old Dec 20, 2007, 1:07 pm
  #4  
 
Join Date: Jul 2007
Location: Canada
Programs: Priority Club Gold, SPG, Hilton HHonors, Marriott Rewards, AirMiles Gold
Posts: 22
Angry
Yeah, I get the same thing...just when I needed to see my balance.
hungryfordeals is offline  
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Old Dec 20, 2007, 1:23 pm
  #5  
 
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
Same here . I am also trying to sort out some posting problems - this wrong posting seems to be almost systematic according to a lot of posts on FT (at least for anything that has to do w/ double/quadruple points/miles). How convenient for HH .
todorovic is offline  
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Old Dec 20, 2007, 2:58 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,487
Just when I'm trying to use web check-in.
Fraser is offline  
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Old Dec 20, 2007, 3:19 pm
  #7  
 
Join Date: Oct 2005
Location: DFW
Programs: AA Gold, HH Diamond, Marriott Titanium
Posts: 320
Still down. Was needing to print a folio.
iris30 is offline  
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Old Dec 20, 2007, 3:40 pm
  #8  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
able to log in at 2:40 pst
goalie is offline  
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Old Dec 20, 2007, 3:45 pm
  #9  
Hilton Contributor Badge
 
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,971
entire site is down for me
GentleGiant is offline  
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Old Dec 20, 2007, 9:25 pm
  #10  
 
Join Date: Jun 2005
Location: Seattle, WA
Programs: Hilton Gold, AS Lifetime Gold (75K for this year), Marriott Lifetime Titanium Elite, OW Emerald
Posts: 176
I get this problem all the time, I chalk it up to the sometimes buggy software they have that seems to crash or slow up rather frequently compared to how often I'm on the site.
waywired is offline  
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Old Dec 21, 2007, 10:44 am
  #11  
Original Poster
 
Join Date: Aug 2001
Location: ATL/MDW/ORD
Programs: AA Gold
Posts: 590
It's working for me today.
yorock is offline  
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Old Dec 22, 2007, 2:13 pm
  #12  
Hilton Contributor Badge
 
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,971
still down for me - am I the only one?
GentleGiant is offline  
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Old Dec 22, 2007, 8:29 pm
  #13  
 
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
Off and on today too, but on more than yesterday or the day before.
IsleOfMan is offline  
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Old Dec 22, 2007, 11:47 pm
  #14  
 
Join Date: Sep 2006
Location: Berkeley, CA
Programs: UA Silver, Southwest A-List, Hilton Diamond
Posts: 818
Anybody else having trouble accessing their reservations right now?
FlyingBear is offline  
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