Ageism at Hilton
Apr 15, 2007, 3:30 pm
#1
Original Poster
Join Date: Nov 2003
Location: wurtulla,queensland,australia
Programs: hh diamond,Qantas club life,AA EX-explat.SPG plat.
Posts: 1,431
Ageism at Hilton
I have just received a survey request from Hilton via email which was basically whether you prefer a tub or a shower in the room.When I click on my proper age(have just turned 60)the survey defaults to the hilton website-not just once but several times.However if I select any younger age group the survey can be completed.
Now I have just retired.My travel plans have increased dramatically.I get no promotions from hilton,even the few extra bonus points with renewal of diamond recently.Is hilton saying they dont want my patronage?
Now I have just retired.My travel plans have increased dramatically.I get no promotions from hilton,even the few extra bonus points with renewal of diamond recently.Is hilton saying they dont want my patronage?
Apr 15, 2007, 4:18 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I have just received a survey request from Hilton via email which was basically whether you prefer a tub or a shower in the room.When I click on my proper age(have just turned 60)the survey defaults to the Hilton website-not just once but several times.However if I select any younger age group the survey can be completed.
Now I have just retired.My travel plans have increased dramatically.I get no promotions from Hilton,even the few extra bonus points with renewal of diamond recently.Is Hilton saying they dont want my patronage?
Now I have just retired.My travel plans have increased dramatically.I get no promotions from Hilton,even the few extra bonus points with renewal of diamond recently.Is Hilton saying they dont want my patronage?
Just a thought, maybe you're not the target audience, and in that targe are automatically dumped. There are many surveys that you take when you give an answer, they no longer need to you complete/go further with the survey and it ends there.
I think there are many factors that should be taken into consideration before stating this is a case of "age-ism"
Apr 15, 2007, 6:04 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,257
I take a lot of surveys online. Often they close for one demographic or another before the survey is over. It just means they got their quota of 60 year olds.
Apr 16, 2007, 1:10 am
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I'm older than the OP, and I get the usual promos and the like. I've not been cut off from a survey, either. I suspect if there is ageism it might be at specific properties, and most likely directed at younger customers.
Apr 16, 2007, 7:22 am
#6
FlyerTalk Evangelist
Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 29,257
Thank you for not responding. If I am a customer, I like to think that I can influence what a company offers and how it is offered by answering surveys. I count on everyone else not answering so my response has added weight. ^