When are Reward Stay Points Deducted?
Feb 5, 2007, 1:46 pm
#1
Original Poster
Join Date: Feb 2005
Location: Seattle
Programs: Alaska Airlines Gold MVP (1K), Hilton Diamond, Hertz President's Circle
Posts: 53
When are Reward Stay Points Deducted?
Imagine my surprise to find 120,000 points deducted from my HHonor Account last week (January 2007)--for a stay in October 2006. I have had many Reward Stays, and ALWAYS the points have been deducted at the time the Certificate is issued. I am sure it was the same for this stay. The Diamond Desk is of no help; each time I call, I get a different answer. One time I was transferred to another Department, where I was given a Reference Number, and told the points would be re-instated within 4-5 days. No such luck.
This means I have used 240,000 miles on a three-day stay in London! OUCH! Any advice?
This means I have used 240,000 miles on a three-day stay in London! OUCH! Any advice?
Feb 5, 2007, 7:11 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,429
These days points are automatically deducted when you make a reservation via the web site. You can also call and have reservations made manually.
I'm sure they will get things corrected. I suggest you go through the redemption section of your HH account. Then, call up HH and ask about each and every one of those certificates. The problem should soon become apparent to them.
I'm sure they will get things corrected. I suggest you go through the redemption section of your HH account. Then, call up HH and ask about each and every one of those certificates. The problem should soon become apparent to them.
Feb 5, 2007, 9:37 pm
#3
Join Date: Sep 2006
Location: Boston
Programs: Priority club Platinum Royal Ambassador, Hilton Honors Diamond, Marriot Spg, Trip reward's, Air tran
Posts: 103
My points are always dedusted as soon as I make the reservation and request the certificate either on the web or by phone.
Jim
Jim
Feb 5, 2007, 11:11 pm
#4
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,933
yep
but than you cant stay at the hotel without having an reward cert.
the best is to have your points blocked in reservations, so if they deduct anything your balance will go negative.
dp
Feb 6, 2007, 12:38 am
#5
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
Imagine my surprise to find 120,000 points deducted from my HHonor Account last week (January 2007)--for a stay in October 2006. I have had many Reward Stays, and ALWAYS the points have been deducted at the time the Certificate is issued. I am sure it was the same for this stay. The Diamond Desk is of no help; each time I call, I get a different answer. One time I was transferred to another Department, where I was given a Reference Number, and told the points would be re-instated within 4-5 days. No such luck.
This means I have used 240,000 miles on a three-day stay in London! OUCH! Any advice?
This means I have used 240,000 miles on a three-day stay in London! OUCH! Any advice?
If you go into your account and click on honors activity/then redemption history it will tell you how many points were deducted in the last couple of years!
no chances of double points being lifted. they have never made a mistake on mine